Minor Release
Learn about the new features and enhancements included in v3.0 of the SmartAssist application, released on March 30, 2024.
Configuration
Enhanced Conversational Status Control Messages
Contact center administrators can now optionally enable ‘On Connect’ and ‘On Close’ conversational status control messages.
- When enabled, the system will send the conversation status control messages.
- When disabled, the system will not send the conversation status control messages.
Also, the Agent transfer message configuration is added in the call and chat waiting experience. Learn more.