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EXPERIENCE DESIGNERS
Flow Designer
Introduction
Create Experience Flows
Navigate the Flow Designer
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Split
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Message Prompt
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Waiting Experience
Conversation Automation
Testing Widget
Use Cases
Overview
Questions & Answers
Conversations

ADMINISTRATORS
Account Management
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Handling Sensitive Data
Widgets
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API Reference
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Integrations
Genesys Voice Bot
Voice Automation - Integration with Amazon Connect
Voice Automation NiceCX (CX One) - SIP Integration
Talkdesk Voice Automation
Audit Report

AGENTS
Agent Console
Introduction
Conversation Tray
Incoming Interactions
Interacting with Customers
Additional Tools
My Dashboard

SUPERVISORS
Dashboard
Automation
Queues and Agents
Interactions
Intelligence
Monitor Queues, Agents, Interactions, and Service Levels
Manage Layout

BUSINESS USERS
Reports
Introduction
Reports List

Testing Widget

The Testing Widget is a feature where you can examine the flow of a conversation (chat or call). You can use the Testing Widget to test your recently developed flows.

The Testing Widget enables you to test end-to-end conversation flows for performing regression or evaluating an experience flow.

Testing a Conversation

In the bottom right corner of the Configuration window, click the Test Your Flow icon.

The following interface is shown on the screen.

Live Flows

In the Live section, you can either make a test call or use chat to test a conversation.

Making a Call

Click the Call option.

You will be redirected to a list of contacts that you can test with.

Click any contact number, and your call will be connected to the number.

Testing the Chat

Click the Chat option.

You will be redirected to the chatbox.

Type your queries and press Enter to send them.

All Flows

This section describes an approach for identifying and formalizing test cases for a chatbot’s conversation flow. Chatbots employ these data sources to build statistical formulae that recognize the intent. It must then be tested to ensure it responds as predicted in all scenarios.

A list of contact flows is shown after clicking the All Flows option.

You can also test different versions of a contact flow through the All Flows option.

The XO Platform provides additional testing options for the bots you are working with in SmartAssist. Learn more.

Testing Widget

The Testing Widget is a feature where you can examine the flow of a conversation (chat or call). You can use the Testing Widget to test your recently developed flows.

The Testing Widget enables you to test end-to-end conversation flows for performing regression or evaluating an experience flow.

Testing a Conversation

In the bottom right corner of the Configuration window, click the Test Your Flow icon.

The following interface is shown on the screen.

Live Flows

In the Live section, you can either make a test call or use chat to test a conversation.

Making a Call

Click the Call option.

You will be redirected to a list of contacts that you can test with.

Click any contact number, and your call will be connected to the number.

Testing the Chat

Click the Chat option.

You will be redirected to the chatbox.

Type your queries and press Enter to send them.

All Flows

This section describes an approach for identifying and formalizing test cases for a chatbot’s conversation flow. Chatbots employ these data sources to build statistical formulae that recognize the intent. It must then be tested to ensure it responds as predicted in all scenarios.

A list of contact flows is shown after clicking the All Flows option.

You can also test different versions of a contact flow through the All Flows option.

The XO Platform provides additional testing options for the bots you are working with in SmartAssist. Learn more.