GETTING STARTED
Introduction to SmartAssist
Glossary
SmartAssist Lifecycle Management
SmartAssist Setup Guide
Sign Up for SmartAssist
Release Notes
Current Version
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Frequently Asked Questions (FAQ)

EXPERIENCE DESIGNERS
Flow Designer
Introduction
Create Experience Flows
Navigate the Flow Designer
Experience Flow Nodes
Introduction
Node Types
IVR Menu
IVR Digit Input
Conversational Input
Split
Check Agent Availability
Check Business Hours
Message Prompt
Run Automation
Agent Transfer
Connect to API
Go to Flow
Deflect to Chat
Script Task
Set Queue
End Flow
Waiting Experience
Conversation Automation
Testing Widget
Use Cases
Overview
Questions & Answers
Conversations

ADMINISTRATORS
Account Management
Switch Account
Invite Developers to an Account
Routing
Skills
Skill Groups
Queues
Hours of Operation
Default Flows
User Management
Users
Agent Groups
Agent Settings
Role Management
Agent Status
System Setup
Channels
Voice
Chat
Email
Limitations With Accounts Using AudioCodes
Agent Transfer
Surveys
Agent Forms
Dispositions
Language & Speech
Overview
Language Management
Voice Preferences
Hold Audio
Standard Responses
Handling Sensitive Data
Widgets
Utils
AgentAssist Settings
SearchAssist
Advanced Settings
Co-Browse Settings
Community WFM (Beta)
Automatic Conversation Summary (Beta)
Intelligent Agent Tools
Sensitive Data Masking
API Reference
API Setup
API List
Integrations
Genesys Voice Bot
Voice Automation - Integration with Amazon Connect
Voice Automation NiceCX (CX One) - SIP Integration
Talkdesk Voice Automation
Audit Report

AGENTS
Agent Console
Introduction
Conversation Tray
Incoming Interactions
Interacting with Customers
Additional Tools
My Dashboard

SUPERVISORS
Dashboard
Automation
Queues and Agents
Interactions
Intelligence
Monitor Queues, Agents, Interactions, and Service Levels
Manage Layout

BUSINESS USERS
Reports
Introduction
Reports List

Script Task

This node allows you to define a script for processing any context variables or other variables that are used in building the experience flow. You can use a JavaScript editor to develop the script.

Important Notes:

  1. Form data cannot be manipulated using a script.
  2. The script node does not support creating a step in the flow. This has to be explicitly designed on the canvas.

 

To configure this node, set up the following:

General Settings

In the General Settings section, provide the following information:

  1. Enter a Custom Name by which you will identify the node later.
  2. Under Define a Script, use the Javascript editor to input the script that you want to run.

Actions

Click the Actions icon and select the actions that you want the node to trigger when the script is successful and when it fails.

  • For On Success, the selected action defines how the bot handles a successful script
  • For On Error, the selected action defines how the bot handles a failed script.

Script Task

This node allows you to define a script for processing any context variables or other variables that are used in building the experience flow. You can use a JavaScript editor to develop the script.

Important Notes:

  1. Form data cannot be manipulated using a script.
  2. The script node does not support creating a step in the flow. This has to be explicitly designed on the canvas.

 

To configure this node, set up the following:

General Settings

In the General Settings section, provide the following information:

  1. Enter a Custom Name by which you will identify the node later.
  2. Under Define a Script, use the Javascript editor to input the script that you want to run.

Actions

Click the Actions icon and select the actions that you want the node to trigger when the script is successful and when it fails.

  • For On Success, the selected action defines how the bot handles a successful script
  • For On Error, the selected action defines how the bot handles a failed script.