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EXPERIENCE DESIGNERS
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AGENTS
Agent Console
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SUPERVISORS
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Monitor Queues, Agents, Interactions, and Service Levels
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BUSINESS USERS
Reports
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Language Management

This feature helps manage the languages that are supported by your SmartAssist infrastructure. You can add support for specific languages and enable, disable or delete specific languages. 

To manage languages, go to Configuration > Language & Speech > Supported Languages

Add a Language

To add a new language, follow these steps: 

  1. In the Language panel, select the language and click on Agent, Call Automation, Chat Automation or select all to enable the language for each functionality.
  2. Click Save to save your new language.

Disable and Re-Enable a Language

To disable a language and its access flows, uncheck its corresponding checkbox, then click Save. This will deactivate the language, and it will no longer be available within the selected access channels; however, it will not be completely removed.

You can enable the language again later by selecting its corresponding checkbox, then saving.

Delete a Language

In the Language panel, click the Delete (bin) icon for the language you want to remove. This removes the language completely from all your workflows.

List of Supported Languages for Bot and Agent

The following languages are supported for bots and agents:

Afrikaans English Indonesian Malayalam Sesotho Ukrainian
Albanian Esperanto Irish Maltese Sona Urdu
Amharic Estonian Italian Maori Sinhala (Sinhalese) Uyghur
Arabic Filipino Japanese Marathi Slovak Uzbek (Latin)
Armenian Finnish Javanese Mongolian (Cyrillic) Slovenian Vietnamese
Assamese French Kannada Myanmar (Burmese) Somali Welsh
Azerbaijani Galician Kazakh Nepali Spanish Wolof
Basque German Khmer Norwegian Sudanese Xhosa
Belarusian Georgian Kinyarwanda Nyanja (Chichewa) Swahili Yiddish
Bangla Greek Korean Odia Swedish Yoruba
Bosnian Gujarati Kurdish (Central) Persian Tagalog Zulu
Bulgarian Haitian Creole Kyrgyz Polish Tajik
Catalan Hausa Lao Portuguese (Brazil) Tamil
Cebuano Hawaiian Latin Portuguese (European) Tatar
Chinese Simplified Hebrew Latvian Punjabi Telugu
Corsican Hindi Lithuanian Russian Thai
Croatian Hmong Daw Luxembourgish Romanian Tibetian
Czech Hungarian Macedonian Samoan Traditional Chinese
Danish Icelandic Malagasy Scots Gaelic Turkish
Dutch Igbo Malay Serbian (Cyrillic) Turkmen

Language Management

This feature helps manage the languages that are supported by your SmartAssist infrastructure. You can add support for specific languages and enable, disable or delete specific languages. 

To manage languages, go to Configuration > Language & Speech > Supported Languages

Add a Language

To add a new language, follow these steps: 

  1. In the Language panel, select the language and click on Agent, Call Automation, Chat Automation or select all to enable the language for each functionality.
  2. Click Save to save your new language.

Disable and Re-Enable a Language

To disable a language and its access flows, uncheck its corresponding checkbox, then click Save. This will deactivate the language, and it will no longer be available within the selected access channels; however, it will not be completely removed.

You can enable the language again later by selecting its corresponding checkbox, then saving.

Delete a Language

In the Language panel, click the Delete (bin) icon for the language you want to remove. This removes the language completely from all your workflows.

List of Supported Languages for Bot and Agent

The following languages are supported for bots and agents:

Afrikaans English Indonesian Malayalam Sesotho Ukrainian
Albanian Esperanto Irish Maltese Sona Urdu
Amharic Estonian Italian Maori Sinhala (Sinhalese) Uyghur
Arabic Filipino Japanese Marathi Slovak Uzbek (Latin)
Armenian Finnish Javanese Mongolian (Cyrillic) Slovenian Vietnamese
Assamese French Kannada Myanmar (Burmese) Somali Welsh
Azerbaijani Galician Kazakh Nepali Spanish Wolof
Basque German Khmer Norwegian Sudanese Xhosa
Belarusian Georgian Kinyarwanda Nyanja (Chichewa) Swahili Yiddish
Bangla Greek Korean Odia Swedish Yoruba
Bosnian Gujarati Kurdish (Central) Persian Tagalog Zulu
Bulgarian Haitian Creole Kyrgyz Polish Tajik
Catalan Hausa Lao Portuguese (Brazil) Tamil
Cebuano Hawaiian Latin Portuguese (European) Tatar
Chinese Simplified Hebrew Latvian Punjabi Telugu
Corsican Hindi Lithuanian Russian Thai
Croatian Hmong Daw Luxembourgish Romanian Tibetian
Czech Hungarian Macedonian Samoan Traditional Chinese
Danish Icelandic Malagasy Scots Gaelic Turkish
Dutch Igbo Malay Serbian (Cyrillic) Turkmen