GETTING STARTED
Introduction to SmartAssist
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EXPERIENCE DESIGNERS
Flow Designer
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ADMINISTRATORS
Account Management
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SearchAssist
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API Reference
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Integrations
Genesys Voice Bot
Voice Automation - Integration with Amazon Connect
Voice Automation NiceCX (CX One) - SIP Integration
Talkdesk Voice Automation
Audit Report

AGENTS
Agent Console
Introduction
Conversation Tray
Incoming Interactions
Interacting with Customers
Additional Tools
My Dashboard

SUPERVISORS
Dashboard
Automation
Queues and Agents
Interactions
Intelligence
Monitor Queues, Agents, Interactions, and Service Levels
Manage Layout

BUSINESS USERS
Reports
Introduction
Reports List

Voice Preferences

In the Language & Speech section of SmartAssist, you can configure the voice preferences to personalize the ASR Engine and the voice that plays for your text-to-speech conversions.

To configure or modify the voice preferences, follow the steps below:

  1. Under Languages & Speech, click Voice Preferences.

  2. Select a Text-to-Speech Engine in the Voice Preferences window: Google Cloud Text-to-Speech, Microsoft Azure Speech Services, or AWS Amazon Polly.
    1. Enter Sample Text to preview your voice selection. You can play, navigate through the audio (Back/Fw), and adjust the preview volume. Clicking the More Options (⋮) button reveals options to adjust Playback Speed and Download the voice preview.
    2. Click the Play button next to any available voice to preview it. Voices are available for all TTS engines, but each engine has its own voice options.
    3. Select a different Voice Language if required.

  3. Select an Automated Speech Recognition Engine: Google Cloud Speech-to-Text, Microsoft Azure Speech Services, AmiVoice, or NVIDIA Riva. Afterward, choose the Dialect that you want to work with.

  4. Click Done once you have completed configuring your voice preferences. The set voice, language, and dialect apply to automated customer responses that use text-to-speech.

List of Supported Dialects

The following dialects are supported:

English (Australia) English (Philippines)
English (Canada) English (Singapore)
English (Hong Kong) English (South Africa)
English (India) English (United Kingdom)
English (Ireland) English (United States)
English (New Zealand)

Related Link

Voice Preferences

In the Language & Speech section of SmartAssist, you can configure the voice preferences to personalize the ASR Engine and the voice that plays for your text-to-speech conversions.

To configure or modify the voice preferences, follow the steps below:

  1. Under Languages & Speech, click Voice Preferences.

  2. Select a Text-to-Speech Engine in the Voice Preferences window: Google Cloud Text-to-Speech, Microsoft Azure Speech Services, or AWS Amazon Polly.
    1. Enter Sample Text to preview your voice selection. You can play, navigate through the audio (Back/Fw), and adjust the preview volume. Clicking the More Options (⋮) button reveals options to adjust Playback Speed and Download the voice preview.
    2. Click the Play button next to any available voice to preview it. Voices are available for all TTS engines, but each engine has its own voice options.
    3. Select a different Voice Language if required.

  3. Select an Automated Speech Recognition Engine: Google Cloud Speech-to-Text, Microsoft Azure Speech Services, AmiVoice, or NVIDIA Riva. Afterward, choose the Dialect that you want to work with.

  4. Click Done once you have completed configuring your voice preferences. The set voice, language, and dialect apply to automated customer responses that use text-to-speech.

List of Supported Dialects

The following dialects are supported:

English (Australia) English (Philippines)
English (Canada) English (Singapore)
English (Hong Kong) English (South Africa)
English (India) English (United Kingdom)
English (Ireland) English (United States)
English (New Zealand)

Related Link