In the Language & Speech section of SmartAssist, you can configure the voice preferences to personalize the ASR Engine and the voice that plays for your text-to-speech conversions.
To configure or modify the voice preferences, follow the steps below:
- Under Languages & Speech, click Voice Preferences.
- Select a Text-to-Speech Engine in the Voice Preferences window: Google Cloud Text-to-Speech, Microsoft Azure Speech Services, or AWS Amazon Polly.
- Enter Sample Text to preview your voice selection. You can play, navigate through the audio (Back/Fw), and adjust the preview volume. Clicking the More Options (⋮) button reveals options to adjust Playback Speed and Download the voice preview.
- Click the Play button next to any available voice to preview it. Voices are available for all TTS engines, but each engine has its own voice options.
- Select a different Voice Language if required.
- Select an Automated Speech Recognition Engine: Google Cloud Speech-to-Text, Microsoft Azure Speech Services, AmiVoice, or NVIDIA Riva. Afterward, choose the Dialect that you want to work with.
- Click Done once you have completed configuring your voice preferences. The set voice, language, and dialect apply to automated customer responses that use text-to-speech.
List of Supported Dialects
The following dialects are supported:
| English (Australia) | English (Philippines) |
| English (Canada) | English (Singapore) |
| English (Hong Kong) | English (South Africa) |
| English (India) | English (United Kingdom) |
| English (Ireland) | English (United States) |
| English (New Zealand) |