GETTING STARTED
Introduction to SmartAssist
Glossary
SmartAssist Lifecycle Management
SmartAssist Setup Guide
Sign Up for SmartAssist
Release Notes
Current Version
Recent Updates
Previous Versions
Frequently Asked Questions (FAQ)
EXPERIENCE DESIGNERS
Flow Designer
Introduction
Create Experience Flows
Navigate the Flow Designer
Experience Flow Nodes
Introduction
Node Types
IVR Menu
IVR Digit Input
Conversational Input
Split
Check Agent Availability
Check Business Hours
Message Prompt
Run Automation
Agent Transfer
Connect to API
Go to Flow
Deflect to Chat
Script Task
Set Queue
End Flow
Waiting Experience
Conversation Automation
Testing Widget
Use Cases
Overview
Questions & Answers
Conversations
ADMINISTRATORS
Account Management
Switch Account
Invite Developers to an Account
Routing
Skills
Skill Groups
Queues
Hours of Operation
Default Flows
User Management
Users
Agent Groups
Agent Settings
Role Management
Agent Status
System Setup
Channels
Voice
Chat
Email
Agent Transfer
Surveys
Agent Forms
Dispositions
Language & Speech
Overview
Language Management
Voice Preferences
Hold Audio
Standard Responses
Handling Sensitive Data
Widgets
Utils
AgentAssist Settings
SearchAssist
Advanced Settings
Co-Browse Settings
Community WFM (Beta)
Automatic Conversation Summary (Beta)
Intelligent Agent Tools
Sensitive Data Masking
API Reference
API Setup
API List
Integrations
Genesys Voice Bot
Voice Automation - Integration with Amazon Connect
Voice Automation NiceCX (CX One) - SIP Integration
Audit Report
AGENTS
Agent Console
Introduction
Conversation Tray
Incoming Interactions
Interacting with Customers
Additional Tools
My Dashboard
SUPERVISORS
Dashboard
Automation
Queues and Agents
Interactions
Intelligence
Monitor Queues, Agents, Interactions, and Service Levels
Manage Layout
BUSINESS USERS
Reports
Introduction
Reports List

SmartAssist Overview

SmartAssist is an automation-first, customer intent-driven contact center solution. It is available in the cloud and on-premises deployment modes and provides an intuitive, omnichannel solution for inbound customer service. Built on top of the Kore.ai XO Platform, SmartAssist brings together an enterprise-grade automation platform and a fully featured Contact Center suite to serve the range of services that a modern customer demands.

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Release Notes & Announcements
Updates on features and improvements to SmartAssist.
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Getting Started
Learn how to setup, monitor and scale your SmartAssist instance.
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Troubleshooting
Guidance to help resolve commonly occurring issues.
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Monitoring & Reporting
Contact center management can see real-time and historical contact center and agent performance through SmartAssist management dashboard views.

SmartAssist Overview

SmartAssist is an automation-first, customer intent-driven contact center solution. It is available in the cloud and on-premises deployment modes and provides an intuitive, omnichannel solution for inbound customer service. Built on top of the Kore.ai XO Platform, SmartAssist brings together an enterprise-grade automation platform and a fully featured Contact Center suite to serve the range of services that a modern customer demands.

null
Release Notes & Announcements
Updates on features and improvements to SmartAssist.
null
Getting Started
Learn how to setup, monitor and scale your SmartAssist instance.
null
Troubleshooting
Guidance to help resolve commonly occurring issues.
null
Monitoring & Reporting
Contact center management can see real-time and historical contact center and agent performance through SmartAssist management dashboard views.