Welcome Message is the message that the user receives when they first connect with a SmartAssist application. This message is available for both Phone and Chat experiences.

Configure Welcome Message

To configure the Welcome Message, follow the below steps:

1. On the left pane, click Defaults.
2. On the Defaults page, under the Phone Experiences section, click Welcome Message card.
3. On the Phone Welcome Message window, click the Edit icon to edit.
4. Enter the required text message.
5. Click Save.