GETTING STARTED
Introduction to SmartAssist
Glossary
SmartAssist Lifecycle Management
SmartAssist Setup Guide
Sign Up for SmartAssist
Release Notes
Recent Updates
Previous Versions
Frequently Asked Questions (FAQ)

EXPERIENCE DESIGNERS
Flow Designer
Introduction
Create Experience Flows
Navigate the Flow Designer
Experience Flow Nodes
Introduction
Node Types
IVR Menu
IVR Digit Input
Conversational Input
Split
Check Agent Availability
Check Business Hours
Message Prompt
Run Automation
Agent Transfer
Connect to API
Go to Flow
Deflect to Chat
Script Task
Set Queue
End Flow
Waiting Experience
Conversation Automation
Testing Widget
Use Cases
Overview
Questions & Answers
Conversations

ADMINISTRATORS
Account Management
Switch Account
Invite Developers to an Account
Routing
Skills
Skill Groups
Queues
Hours of Operation
Default Flows
User Management
Users
Agent Groups
Agent Settings
Role Management
Agent Status
System Setup
Channels
Voice
Chat
Email
Limitations With Accounts Using AudioCodes
Agent Transfer
Surveys
Agent Forms
Dispositions
Language & Speech
Overview
Language Management
Voice Preferences
Hold Audio
Standard Responses
Handling Sensitive Data
Widgets
Utils
AgentAssist Settings
SearchAssist
Advanced Settings
Co-Browse Settings
Community WFM (Beta)
Automatic Conversation Summary (Beta)
Intelligent Agent Tools
Sensitive Data Masking
API Reference
API Setup
API List
Integrations
Genesys Voice Bot
Genesys + Kore Voice Automation - Manual Installation Guide
Voice Automation - Integration with Amazon Connect
Voice Automation NiceCX (CX One) - SIP Integration
Talkdesk Voice Automation
ID R&D Integration With Kore
Audit Report

AGENTS
Agent Console
Introduction
Conversation Tray
Incoming Interactions
Interacting with Customers
Additional Tools
My Dashboard

SUPERVISORS
Dashboard
Automation
Queues and Agents
Interactions
Monitor Queues, Agents, Interactions, and Service Levels
Manage Layout

BUSINESS USERS
Reports
Introduction
Reports List

Voice Agent Transfer

Voice Agent Transfer is played when the user is put on hold for an agent. This message is available only for Phone experiences. 

Configure Voice Agent Transfer

To configure Voice Agent Transfer, follow the below steps:

  1. On the left pane, click Defaults.
  2. On the Defaults page, under the Phone Experiences section, click the Voice Agent Transfer card.
  3. On the Voice Agent Transfer window, you can find Pre-Agent Transfer Message.
  4. Click the Edit icon to edit.
  5. Enter the required text message or retain the default message.
  6. Click Save.

Voice Agent Transfer

Voice Agent Transfer is played when the user is put on hold for an agent. This message is available only for Phone experiences. 

Configure Voice Agent Transfer

To configure Voice Agent Transfer, follow the below steps:

  1. On the left pane, click Defaults.
  2. On the Defaults page, under the Phone Experiences section, click the Voice Agent Transfer card.
  3. On the Voice Agent Transfer window, you can find Pre-Agent Transfer Message.
  4. Click the Edit icon to edit.
  5. Enter the required text message or retain the default message.
  6. Click Save.