GETTING STARTED
Introduction to SmartAssist
Glossary
Minimum System and Browser Requirements
SmartAssist Lifecycle Management
SmartAssist Setup Guide
Sign Up for SmartAssist
Setup SmartAssist for Use With AgentAssist
Release Notes
Recent Updates
Previous Versions
Frequently Asked Questions (FAQ)

EXPERIENCE DESIGNERS
Flow Designer
Introduction
Create Experience Flows
Navigate the Flow Designer
Experience Flow Nodes
Introduction
Node Types
Start
IVR Menu
IVR Digit Input
Conversational Input
Split
Check Agent Availability
Check Business Hours
Message Prompt
Run Automation
Agent Transfer
Connect to API
Go to Flow
Deflect to Chat
Script Task
Set Queue
End Flow
Waiting Experience
Conversation Automation
Testing Widget
Use Cases
Overview
Questions & Answers
Conversations

ADMINISTRATORS
Account Management
Switch Account
Invite Developers to an Account
Routing
SmartAssist Routing
Skills
Skill Groups
Queues
Hours of Operation
Default Flows
User Management
Users
Agent Groups
Agent Settings
Role Management
Agent Status
System Setup
Channels
Voice
Chat
Email
Limitations With Accounts Using AudioCodes
Agent Transfer
Surveys
Agent Forms
Dispositions
Language & Speech
Overview
Language Management
Voice Preferences
Hold Audio
Standard Responses
Widgets
Utils
AgentAssist Settings
SearchAssist
Widget Theming (Layout Customization)
Advanced Settings
Co-Browse Settings
Community WFM (Beta)
Automatic Conversation Summary (Beta)
Intelligent Agent Tools
Reject Calls With a Delayed First Response
API Reference
API Setup
Rate Limits
API List
Integrations
Genesys Voice Bot
Genesys + Kore Voice Automation - Manual Installation Guide
Voice Automation - Integration with Amazon Connect
Voice Automation NiceCX (CX One) - SIP Integration
Talkdesk Voice Automation
Kore Voice Automation (IVA) Integration with Zoom Contact Center (CC)
ID R&D Integration With Kore
Audit Report

AGENTS
Agent Console
Introduction
Conversation Tray
Incoming Interactions
Interacting with Customers
Additional Tools
My Dashboard

SUPERVISORS
Dashboard
Automation
Queues and Agents
Interactions
Monitor Queues, Agents, Interactions, and Service Levels
Manage Layout

BUSINESS USERS
Reports
Introduction
Reports List

Recharge

To recharge your account, follow the below steps:

  1. On the left pane, click Billing & Usage.
  2. On the Usage & Billing page, by default, the Current Usage tab is selected. You can find the current balance, recharge, and set up auto-recharge options.
  3. Click Recharge.
  4. On the Recharge window, under the Recharge Setting section, you can select the Enable Autorecharge Setting checkbox if required.
  5. Enter the amount in the Automatically recharge when balance falls below field.
  6. Enter the amount in the Recharge Amount field.
  7. Click Next.
  8. On the Payment Details window, enter the Billing Information details and Payment method.
  9. Click Submit Order.
  10. On the Confirmation window, you can find the payment status. Click Download Invoice to download the invoice copy if required.
  11. Click OK.

Setup Automatic Recharge

If the user had already set up the account without the automatic recharge option, the user can enable it. To set up the automatic recharge option, follow the below steps:

  1. On the left pane, click Billing & Usage.
  2. On the Usage & Billing page, by default, the Current Usage tab is selected. Under the Auto Recharge Setting section, click Setup Auto Recharge.
  3. On the Automatic Recharge Setup window, turn on the Automatic Recharge toggle.
  4. Enter the amount in the Automatically recharge when balance falls below field.
  5. Enter the amount in the Recharge Amount field.
  6. Click Save.

Recharge

To recharge your account, follow the below steps:

  1. On the left pane, click Billing & Usage.
  2. On the Usage & Billing page, by default, the Current Usage tab is selected. You can find the current balance, recharge, and set up auto-recharge options.
  3. Click Recharge.
  4. On the Recharge window, under the Recharge Setting section, you can select the Enable Autorecharge Setting checkbox if required.
  5. Enter the amount in the Automatically recharge when balance falls below field.
  6. Enter the amount in the Recharge Amount field.
  7. Click Next.
  8. On the Payment Details window, enter the Billing Information details and Payment method.
  9. Click Submit Order.
  10. On the Confirmation window, you can find the payment status. Click Download Invoice to download the invoice copy if required.
  11. Click OK.

Setup Automatic Recharge

If the user had already set up the account without the automatic recharge option, the user can enable it. To set up the automatic recharge option, follow the below steps:

  1. On the left pane, click Billing & Usage.
  2. On the Usage & Billing page, by default, the Current Usage tab is selected. Under the Auto Recharge Setting section, click Setup Auto Recharge.
  3. On the Automatic Recharge Setup window, turn on the Automatic Recharge toggle.
  4. Enter the amount in the Automatically recharge when balance falls below field.
  5. Enter the amount in the Recharge Amount field.
  6. Click Save.