To update a specific queue with the givenstreamId and queuesId.
| Method | PUT |
| Endpoints | https://{{host}}/agentassist/api/v1/public/{{streamId}}/queues/{id} |
| Content Type | application/json |
| Authorization | auth: {{JWT}}See How to generate the JWT Token. |
| API Scope | Configuration |
Path Parameters
| Parameter | Description | Type |
|---|---|---|
| host | Environment URL, for example, https://smartassist.kore.ai | string, required |
| botId | botId or streamId. You can access it from the General Settings page of the bot. | string, required |
| id | Can be taken from the /queues GET api. | string, required |
Sample Request
curl -X 'PUT' \ 'https://smartassist.kore.ai/agentassist/api/v1/public/{streamId}/queues/qu-57e6188-bd69-41d8-b200-d92e17c4xxxx' \
-H 'accept: application/json' \
-H 'accountId: 62cd37c6f35860734283xxxx' \
-H 'Content-Type: application/json' \
-d ''
Sample Response
{
"isActive": true,
"isDefault": true,
"name": "Queue1",
"isAdvancedRoutingEnabled": true,
"description": "queue description",
"orgId": "o-cff7fba7-ebf6-5b01-81a3-42bd24faxxxx",
"createdBy": "u-f9e37b9c-66d5-5525-9df1-da0edbeaxxxx",
"id": "qu-268eda9-ba47-4b03-ab29-d1909c38xxxx",
"hoursOfOperation": {
"id": "h-e8e22e03-fe32-5748-b830-02d161a3xxxx",
"name": "US West Coast"
},
"agents": [
{
"userId": "u-e8e22e03-fe32-5748-b830-02d161a3xxxx",
"name": "Charlie Abraham",
"isPreferredAgent": false,
"hoursOfOperation": {
"hoursOfOperationId": "h-e8e22e03-fe32-5748-b830-02d161a3xxxx",
"name": "US West Coast"
},
"skills": [
{
"id": "s-e1e22e03-fe32-5748-b830-02d161a3xxxx",
"name": "SILVER"
},
{
"id": "s-e1e22e03-fe32-5748-b830-02d161a3xxxx",
"name": "GOLD"
},
{
"id": "s-e1e22e03-fe32-5748-b830-02d161a3xxxx",
"name": "CLOSE ACCOUNT"
}
]
},
{
"userId": "u-e8e22e03-fe32-5748-b830-02d161a3xxxx",
"name": "Sandra Jones",
"isPreferredAgent": true,
"hoursOfOperation": {
"hoursOfOperationId": "h-e8e22e03-fe32-5748-b830-02d161a3xxxx",
"name": "US West Coast"
},
"skills": [
{
"id": "s-e1e22e03-fe32-5748-b830-02d161a3xxxx",
"name": "SILVER"
},
{
"id": "s-e1e22e03-fe32-5748-b830-02d161a3xxxx",
"name": "GOLD"
},
{
"id": "s-e1e22e03-fe32-5748-b830-02d161a3xxxx",
"name": "UPDATE ACCOUNT"
}
]
}
],
"skills": [
{
"id": "5ff233123124xxxx",
"name": "SILVER",
"isExpireEnabled": true,
"expireTime": {
"min": 10,
"sec": 20
},
"skillGroupName": "Test",
"skillGroupColor": "#070707"
},
{
"id": "4df233123124xxxx",
"name": "CLOSE ACCOUNT",
"isExpireEnabled": false,
"skillGroupName": "Test",
"skillGroupColor": "#060606"
}
],
"agentGroups": [
{
"id": "ag-ec83505-5152-494d-8071-3b68513cxxxx",
"name": "Default Queue"
},
{
"id": "ag-ec83505-5152-494d-8071-3b68513cxxxx",
"name": "Queue One"
}
],
"sourceAgentGroups": [
"ag-953194c-10c9-4ec3-976e-c64071bbxxxx",
"ag-ed2182b-b004-4aa2-a194-2d5534c6xxxx"
],
"advancedSettings": {
"preferredAgentTimeout": {
"min": 10,
"sec": 20
},
"isSkillMatchEnabled": true,
"isAffinityMatchEnabled": true
}
}