Get the list of conversations with the given stream Id.
| Method |
GET |
| Endpoint |
https://{{host}}/agentassist/api/v1/public/{{streamId}}/conversations?skip={}&limit={}&fields={}&status={}&source={}&language={}' |
| Content-Type |
application/json |
| Authorization |
auth: {{JWT}}
See How to generate the JWT Token. |
| API Scope |
SmartAssist Analytics |
Path Parameters
| Parameter |
Description |
Type |
| host |
The Environment URL. For example, https://smartassist.kore.ai |
string, required |
| streamId |
Bot ID or Stream ID. You can access it from the General Settings page of the bot. |
string, required |
| accountId |
Your Account ID. |
string, required |
Sample Request
curl --location ‘https://{{host}}/agentassist/api/v1/public/{{streamId}}/conversations?skip={}&limit={}&fields={}&status={}&source={}&language={}' \
--header 'auth: {{YOUR_JWT_ACCESS_TOKEN}}' \
--header 'accountId: {{YOUR_accountId}}'
Query Parameters
| Parameter |
Description |
Type |
| skip |
The number of conversations to skip in the result (default = 0). |
string, optional |
| status |
Based on the status of the conversation you can filter the search. ENUM[ACTIVE, CLOSED, IDLE, OPEN, OVERDUE, TERMINATED]. |
array, optional |
| source |
The channel of the conversation. |
string, optional |
| language |
The language in which conversation details are needed. |
string, optional |
Sample Response
{
"results": [
{
"startSessionTime": "2023-05-25T06:56:11.959Z",
"botSessionId": "646f068b2462fdb06685ba66",
"botId": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
"userId": "u-f812d6e9-58ce-5a74-9d20-7011deb454ea",
"orgId": "o-ca23f4c5-cc3e-586d-90e6-8375bf2d54ab",
"source": "audiocodes",
"_id": "c-3d7265b-de0a-489d-a2eb-69ce6bde06ab",
"participants": [
{
"agentId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
"name": "John Doe",
"status": "ACTIVE",
"assignedAt": "2023-05-25T06:58:57.984Z",
"startTimeStamp": "2023-05-25T06:59:00.977Z",
"endTimeStamp": "2023-05-25T06:59:09.798Z"
}
],
"transferDetails": [
{
"fromAgent": null,
"transferredType": "OTHERS",
"transferredTo": [
{
"type": "AGENT",
"id": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
"name": "John Doe",
"emailId": ""
}
],
"transferredBy": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
"priority": "LOW",
"transferredAt": "2023-05-25T06:58:57.840Z",
"isManager": true
}
],
"waitTime": 4142,
"isProactiveAgentAssistEnabled": true,
"status": "CLOSED",
"callbackOpted": true,
"contactFlow": [],
"surveyRequired": "NO",
"isDeveloper": false,
"accountId": "637368b4a1d039e34ba63bbf",
"phoneNumber": "+18448735673",
"conversationId": "9a1b6f71-c8af-46dd-8645-d88940473170",
"language": "en",
"botSIPURI": "sip:+12056064378@audiocodes-sbc-prod.kore.ai:5060",
"CallIDData": "707fea2d0d9dbe5a885cb1c396ae5960",
"sentimentTone": {
"sentiment": "fear",
"emoji": "😨",
"strength": 2
},
"keyIntentName": "TalkToAgent",
"keyIntentUserInput": "I want to talk to any agent.",
"priority": 10,
"queues": [
{
"type": "ASSIGNED",
"status": "ACTIVE",
"isPreferredAgentTimeoutExpired": true,
"id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
"name": "Default Queue",
"startTime": "2023-05-25T06:56:38.734Z"
}
],
"startTime": "2023-05-25T06:56:38.734Z",
"endTime": "2023-05-25T06:59:28.234Z",
"formData": [],
"timestampValue": 1684997798734,
"createdAt": "2023-05-25T06:56:38.735Z",
"updatedAt": "2023-05-25T06:59:28.235Z",
"__v": 0,
"skills": [],
"acceptedAt": "2023-05-25T06:59:00.978Z",
"notes": [
{
"_id": "646f0750d15e5a3db2ae60a0",
"conversationId": "c-3d7265b-de0a-489d-a2eb-69ce6bde06ab",
"author": {
"_id": "646f0750d15e5a3db2ae60a1",
"firstName": "John",
"lastName": "Doe",
"userId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f"
},
"note": "Consumer wants to talk to any agent on the line. Agent will get an agent on the line to help her with that.",
"timestamp": "2023-05-25T06:59:28.234Z"
}
],
"userInfo": {
"caller": "+18448735673",
"callee": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
"callerHost": "Twilio-US",
"userId": "u-f812d6e9-58ce-5a74-9d20-7011deb454ea",
"agentTransferConfig": {
"skillsIds": [],
"overrideAgents": false,
"overrideValues": [],
"assistEvents": {
"startEvent": {
"isEnabled": false
}
},
"automationBotId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
"lastIntentName": "TalkToAgent",
"lastIntentuserInput": "I want to talk to any agent.",
"dialog_tone": [
{
"tone_name": "fear",
"level": 2,
"count": 1,
"totalLevel": 2
}
],
"accountId": "637368b4a1d039e34ba63bbf"
},
"workinghours": {
"workdays": "mon,tue,wed,thu,fri",
"workstart": "8:00 AM",
"workend": "5:00 PM"
},
"profImage": "no-avatar",
"jTitle": "",
"dept": "",
"profColour": "#40e0d0",
"activationStatus": "active",
"firstName": "",
"lastName": "",
"orgId": "o-e31a1a45-c24a-5074-b4b7-d44396e6e4ac",
"_id": "u-f812d6e9-58ce-5a74-9d20-7011deb454ea",
"identities": [
{
"val": "cs-b6296994-21c9-5108-9dee-1ab3dbbd0b8b/9a1b6f71-c8af-46dd-8645-d88940473170",
"type": "mapped"
},
{
"val": "637368b4a1d039e34ba63bbf/audiocodes/707fea2d0d9dbe5a885cb1c396ae5960",
"type": "mapped"
}
],
"queue": "qu-241a4d7-e5d0-45a9-8032-8238450501c2"
},
"dispositions": {
"status": "UnKnown",
"remarks": "Consumer wants to talk to any agent on the line. Agent will get an agent on the line to help her with that.",
"dispositionSets": [
{
"dispositionsSet": "resolution",
"dispositionCodes": "Unresolved"
}
],
"metaStatus": "AGENT_CLOSED"
}
},
{
"startSessionTime": "2023-05-25T06:54:08.209Z",
"botSessionId": "646f0610ff0e342a2e6654ab",
"botId": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
"userId": "u-3441cbb7-1a5b-52a5-ab8e-0e0565c0526b",
"orgId": "o-ca23f4c5-cc3e-586d-90e6-8375bf2d54ab",
"source": "audiocodes",
"_id": "c-8302149-5d53-4912-95ec-1dc1109cd161",
"participants": [
{
"queueId": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
"queueStartTime": "2023-05-25T06:54:31.499Z",
"queueName": "Default Queue",
"agentId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
"name": "John Doe",
"status": "ACTIVE",
"assignedAt": "2023-05-25T06:54:31.587Z",
"startTimeStamp": "2023-05-25T06:54:41.477Z",
"endTimeStamp": "2023-05-25T06:55:04.399Z"
}
],
"transferDetails": [],
"waitTime": 10983,
"isProactiveAgentAssistEnabled": true,
"status": "CLOSED",
"callbackOpted": false,
"contactFlow": [],
"surveyRequired": "NO",
"isDeveloper": false,
"accountId": "637368b4a1d039e34ba63bbf",
"phoneNumber": "+18448735673",
"conversationId": "8d04dba7-93c5-4b20-92c8-c62d3b7e4dc4",
"language": "en",
"botSIPURI": "sip:+12056064378@audiocodes-sbc-prod.kore.ai:5060",
"CallIDData": "d34930c01bb47b720e28bbd17d992954",
"sentimentTone": {
"sentiment": "fear",
"emoji": "😨",
"strength": 2
},
"keyIntentName": "TalkToAgent",
"keyIntentUserInput": "I want to talk to Vinny agent.",
"priority": 5,
"queues": [
{
"type": "ASSIGNED",
"status": "ACTIVE",
"isPreferredAgentTimeoutExpired": true,
"id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
"name": "Default Queue",
"startTime": "2023-05-25T06:54:31.499Z"
}
],
"startTime": "2023-05-25T06:54:31.499Z",
"endTime": "2023-05-25T06:56:44.174Z",
"formData": [],
"timestampValue": 1684997671499,
"createdAt": "2023-05-25T06:54:31.501Z",
"updatedAt": "2023-05-25T06:56:44.174Z",
"__v": 0,
"skills": [],
"acceptedAt": "2023-05-25T06:54:41.477Z",
"notes": [
{
"_id": "646f06acd15e5a3db2ae5fff",
"conversationId": "c-8302149-5d53-4912-95ec-1dc1109cd161",
"author": {
"_id": "646f06acd15e5a3db2ae6000",
"firstName": "John",
"lastName": "Doe",
"userId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f"
},
"note": "Consumer wants to talk to Vinny agent. He will need to get an agent on the line to help him with that.",
"timestamp": "2023-05-25T06:56:44.174Z"
}
],
"userInfo": {
"caller": "+18448735673",
"callee": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
"callerHost": "Twilio-US",
"userId": "u-3441cbb7-1a5b-52a5-ab8e-0e0565c0526b",
"agentTransferConfig": {
"skillsIds": [],
"overrideAgents": false,
"overrideValues": [],
"assistEvents": {
"startEvent": {
"isEnabled": false
}
},
"automationBotId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
"lastIntentName": "TalkToAgent",
"lastIntentuserInput": "I want to talk to Vinny agent.",
"dialog_tone": [
{
"tone_name": "fear",
"level": 2,
"count": 1,
"totalLevel": 2
}
],
"accountId": "637368b4a1d039e34ba63bbf"
},
"workinghours": {
"workdays": "mon,tue,wed,thu,fri",
"workstart": "8:00 AM",
"workend": "5:00 PM"
},
"profImage": "no-avatar",
"jTitle": "",
"dept": "",
"profColour": "#ffa500",
"activationStatus": "active",
"firstName": "",
"lastName": "",
"orgId": "o-e31a1a45-c24a-5074-b4b7-d44396e6e4ac",
"_id": "u-3441cbb7-1a5b-52a5-ab8e-0e0565c0526b",
"identities": [
{
"val": "cs-b6296994-21c9-5108-9dee-1ab3dbbd0b8b/8d04dba7-93c5-4b20-92c8-c62d3b7e4dc4",
"type": "mapped"
},
{
"val": "637368b4a1d039e34ba63bbf/audiocodes/d34930c01bb47b720e28bbd17d992954",
"type": "mapped"
}
],
"queue": "qu-241a4d7-e5d0-45a9-8032-8238450501c2"
},
"dispositions": {
"status": "UnKnown",
"remarks": "Consumer wants to talk to Vinny agent. He will need to get an agent on the line to help him with that.",
"dispositionSets": [
{
"dispositionsSet": "resolution",
"dispositionCodes": "Resolved"
}
],
"metaStatus": "AGENT_CLOSED"
}
},
{
"startSessionTime": "2023-05-25T06:52:16.278Z",
"botSessionId": "646f05a0a323f0b004a148b2",
"botId": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
"userId": "u-6faacd87-fc23-57bc-b413-0de2fcbe8244",
"orgId": "o-ca23f4c5-cc3e-586d-90e6-8375bf2d54ab",
"source": "audiocodes",
"_id": "c-1852ab9-94b0-48ad-99e4-0e8678b73618",
"participants": [
{
"queueId": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
"queueStartTime": "2023-05-25T06:52:38.866Z",
"queueName": "Default Queue",
"agentId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
"name": "John Doe",
"status": "ACTIVE",
"assignedAt": "2023-05-25T06:52:39.068Z",
"startTimeStamp": "2023-05-25T06:52:44.218Z",
"endTimeStamp": "2023-05-25T06:54:01.548Z"
}
],
"transferDetails": [],
"waitTime": 6356,
"isProactiveAgentAssistEnabled": true,
"status": "CLOSED",
"callbackOpted": false,
"contactFlow": [],
"surveyRequired": "NO",
"isDeveloper": false,
"accountId": "637368b4a1d039e34ba63bbf",
"phoneNumber": "+18448735673",
"conversationId": "58af75ba-3c73-475d-bb42-ca1adbc638f3",
"language": "en",
"botSIPURI": "sip:+12056064378@audiocodes-sbc-prod.kore.ai:5060",
"CallIDData": "284b750aa69e8552be5c2afaa78e9be7",
"sentimentTone": {
"sentiment": "fear",
"emoji": "😨",
"strength": 2
},
"keyIntentName": "TalkToAgent",
"keyIntentUserInput": "I want to talk to an agent.",
"priority": 5,
"queues": [
{
"type": "ASSIGNED",
"status": "ACTIVE",
"isPreferredAgentTimeoutExpired": true,
"id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
"name": "Default Queue",
"startTime": "2023-05-25T06:52:38.866Z"
}
],
"startTime": "2023-05-25T06:52:38.866Z",
"endTime": "2023-05-25T06:54:04.078Z",
"formData": [],
"timestampValue": 1684997558866,
"createdAt": "2023-05-25T06:52:38.868Z",
"updatedAt": "2023-05-25T06:54:04.079Z",
"__v": 0,
"skills": [],
"acceptedAt": "2023-05-25T06:52:44.218Z",
"notes": [
{
"_id": "646f060cd15e5a3db2ae5f8d",
"conversationId": "c-1852ab9-94b0-48ad-99e4-0e8678b73618",
"author": {
"_id": "646f060cd15e5a3db2ae5f8e",
"firstName": "John",
"lastName": "Doe",
"userId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f"
},
"note": "Consumer wants to talk to an agent. Agent will get an agent on the line to help her with that.",
"timestamp": "2023-05-25T06:54:04.078Z"
}
],
"userInfo": {
"caller": "+18448735673",
"callee": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
"callerHost": "Twilio-US",
"userId": "u-6faacd87-fc23-57bc-b413-0de2fcbe8244",
"agentTransferConfig": {
"skillsIds": [],
"overrideAgents": false,
"overrideValues": [],
"assistEvents": {
"startEvent": {
"isEnabled": false
}
},
"automationBotId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
"lastIntentName": "TalkToAgent",
"lastIntentuserInput": "I want to talk to an agent.",
"dialog_tone": [
{
"tone_name": "fear",
"level": 2,
"count": 1,
"totalLevel": 2
}
],
"accountId": "637368b4a1d039e34ba63bbf"
},
"workinghours": {
"workdays": "mon,tue,wed,thu,fri",
"workstart": "8:00 AM",
"workend": "5:00 PM"
},
"profImage": "no-avatar",
"jTitle": "",
"dept": "",
"profColour": "#00ff7f",
"activationStatus": "active",
"firstName": "",
"lastName": "",
"orgId": "o-e31a1a45-c24a-5074-b4b7-d44396e6e4ac",
"_id": "u-6faacd87-fc23-57bc-b413-0de2fcbe8244",
"customData": null,
"identities": [
{
"val": "cs-b6296994-21c9-5108-9dee-1ab3dbbd0b8b/58af75ba-3c73-475d-bb42-ca1adbc638f3",
"type": "mapped"
},
{
"val": "637368b4a1d039e34ba63bbf/audiocodes/284b750aa69e8552be5c2afaa78e9be7",
"type": "mapped"
}
],
"queue": "qu-241a4d7-e5d0-45a9-8032-8238450501c2"
},
"dispositions": {
"status": "UnKnown",
"remarks": "Consumer wants to talk to an agent. Agent will get an agent on the line to help her with that.",
"dispositionSets": [
{
"dispositionsSet": "resolution",
"dispositionCodes": "Resolved"
}
],
"metaStatus": "AGENT_CLOSED"
}
},
{
"startSessionTime": "2023-05-25T06:23:48.932Z",
"botSessionId": "646efef54fd9612a21fffbc8",
"botId": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
"userId": "u-cbec4d7d-08f8-5e39-9af8-4631731bd84f",
"orgId": "o-ca23f4c5-cc3e-586d-90e6-8375bf2d54ab",
"source": "rtm",
"_id": "c-7e66963-2291-44c0-96a8-c0b40e2e976b",
"participants": [
{
"queueId": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
"queueStartTime": "2023-05-25T06:24:07.099Z",
"queueName": "Default Queue",
"agentId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
"name": "John Doe",
"status": "ACTIVE",
"assignedAt": "2023-05-25T06:24:56.437Z",
"startTimeStamp": "2023-05-25T06:25:11.157Z",
"endTimeStamp": "2023-05-25T06:25:20.691Z"
}
],
"transferDetails": [],
"waitTime": 65063,
"isProactiveAgentAssistEnabled": true,
"status": "CLOSED",
"callbackOpted": false,
"contactFlow": [],
"surveyRequired": "YES",
"isDeveloper": false,
"accountId": "637368b4a1d039e34ba63bbf",
"language": "en",
"keyIntentName": "TalkToAgent",
"keyIntentUserInput": "I want to talk to an agent",
"agentDesktopMeta": {
"pagesVisited": []
},
"conversationType": "messaging",
"priority": 7,
"queues": [
{
"type": "ASSIGNED",
"status": "ACTIVE",
"isPreferredAgentTimeoutExpired": true,
"id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
"name": "Default Queue",
"startTime": "2023-05-25T06:24:07.099Z"
}
],
"startTime": "2023-05-25T06:24:07.099Z",
"endTime": "2023-05-25T06:30:43.356Z",
"formData": [],
"timestampValue": 1684995847099,
"createdAt": "2023-05-25T06:24:07.100Z",
"updatedAt": "2023-05-25T06:30:43.356Z",
"__v": 0,
"skills": [],
"acceptedAt": "2023-05-25T06:25:11.157Z",
"notes": [
{
"_id": "646f0093d15e5a3db2ae5eac",
"conversationId": "c-7e66963-2291-44c0-96a8-c0b40e2e976b",
"author": {
"_id": "646f0093d15e5a3db2ae5ead",
"firstName": "John",
"lastName": "Doe",
"userId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f"
},
"note": "2023-05-25T06:23:49.156Z",
"timestamp": "2023-05-25T06:30:43.355Z"
}
],
"userInfo": {
"workinghours": {
"workdays": "mon,tue,wed,thu,fri",
"workstart": "8:00 AM",
"workend": "5:00 PM"
},
"profImage": "no-avatar",
"jTitle": "",
"dept": "",
"profColour": "#2e8b57",
"activationStatus": "active",
"firstName": "",
"lastName": "",
"orgId": "o-e31a1a45-c24a-5074-b4b7-d44396e6e4ac",
"_id": "u-cbec4d7d-08f8-5e39-9af8-4631731bd84f",
"identities": [
{
"val": "cs-b6296994-21c9-5108-9dee-1ab3dbbd0b8b/6f0fdd50-a75f-48ec-848f-78efac0507b6d65aa2ac-3969-4486-b9f9-eacc2728c4a4",
"type": "mapped"
}
],
"agentTransferConfig": {
"skillsIds": [],
"overrideAgents": false,
"overrideValues": [],
"assistEvents": {
"startEvent": {
"isEnabled": true,
"botId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
"dialogId": "dg-dea45cdd-c731-522e-a1dd-f5d5aacc5f39",
"dialogRefId": "6f3688aa-f41b-5d6e-8444-e27c6c225634"
}
},
"automationBotId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
"lastIntentName": "TalkToAgent",
"lastIntentuserInput": "I want to talk to an agent",
"dialog_tone": []
},
"city": "Bengaluru",
"country": "India",
"isp": "Bharti Airtel Ltd., Telemedia Services",
"ipAddress": "122.171.19.66",
"queue": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
"hostDomain": "https://bots.kore.ai",
"os": "Linux",
"device": "NA"
},
"dispositions": {
"status": "UnKnown",
"remarks": "2023-05-25T06:23:49.156Z",
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"startSessionTime": "2023-05-25T05:03:14.001Z",
"botSessionId": "646eec12404bcac76fafe58b",
"botId": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
"userId": "u-ab549ab2-43db-5b07-ada9-409494d834a0",
"orgId": "o-ca23f4c5-cc3e-586d-90e6-8375bf2d54ab",
"source": "rtm",
"_id": "c-b705d37-44dd-4670-a9a1-bb87bb00e2c6",
"participants": [
{
"queueId": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
"queueStartTime": "2023-05-25T05:03:30.106Z",
"queueName": "Default Queue",
"agentId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
"name": "John Doe",
"status": "ACTIVE",
"assignedAt": "2023-05-25T05:03:30.229Z",
"startTimeStamp": "2023-05-25T05:03:32.423Z",
"endTimeStamp": "2023-05-25T05:16:27.177Z"
}
],
"transferDetails": [],
"waitTime": 3318,
"isProactiveAgentAssistEnabled": true,
"status": "CLOSED",
"callbackOpted": false,
"contactFlow": [],
"surveyRequired": "YES",
"isDeveloper": false,
"accountId": "637368b4a1d039e34ba63bbf",
"language": "en",
"keyIntentName": "TalkToAgent",
"keyIntentUserInput": "I want to talk to an agent",
"agentDesktopMeta": {
"pagesVisited": [
{
"page": "Kore.ai Web Client",
"timestamp": "2023-05-22T09:14:29.919Z",
"timespent": 244131.158
}
]
},
"conversationType": "messaging",
"priority": 7,
"queues": [
{
"type": "ASSIGNED",
"status": "ACTIVE",
"isPreferredAgentTimeoutExpired": true,
"id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
"name": "Default Queue",
"startTime": "2023-05-25T05:03:30.106Z"
}
],
"startTime": "2023-05-25T05:03:30.106Z",
"endTime": "2023-05-25T05:16:31.505Z",
"formData": [],
"timestampValue": 1684991010107,
"createdAt": "2023-05-25T05:03:30.110Z",
"updatedAt": "2023-05-25T05:16:31.506Z",
"__v": 0,
"skills": [],
"acceptedAt": "2023-05-25T05:03:32.423Z",
"notes": [
{
"_id": "646eef2f395ad73d95c1d9a0",
"conversationId": "c-b705d37-44dd-4670-a9a1-bb87bb00e2c6",
"author": {
"_id": "646eef2f395ad73d95c1d9a1",
"firstName": "John",
"lastName": "Doe",
"userId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f"
},
"note": "2023-05-25T05:03:14.115Z",
"timestamp": "2023-05-25T05:16:31.505Z"
}
],
"userInfo": {
"workinghours": {
"workdays": "mon,tue,wed,thu,fri",
"workstart": "8:00 AM",
"workend": "5:00 PM"
},
"profImage": "no-avatar",
"jTitle": "",
"dept": "",
"profColour": "#2e8b57",
"activationStatus": "active",
"firstName": "",
"lastName": "",
"orgId": "o-e31a1a45-c24a-5074-b4b7-d44396e6e4ac",
"_id": "u-ab549ab2-43db-5b07-ada9-409494d834a0",
"identities": [
{
"val": "cs-b6296994-21c9-5108-9dee-1ab3dbbd0b8b/43027397-e2b7-463c-becb-e5d21091db89dbc01f55-fa69-4977-9b49-6a03eb46eff1",
"type": "mapped"
}
],
"agentTransferConfig": {
"skillsIds": [],
"overrideAgents": false,
"overrideValues": [],
"assistEvents": {
"startEvent": {
"isEnabled": true,
"botId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
"dialogId": "dg-dea45cdd-c731-522e-a1dd-f5d5aacc5f39",
"dialogRefId": "6f3688aa-f41b-5d6e-8444-e27c6c225634"
}
},
"automationBotId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
"lastIntentName": "TalkToAgent",
"lastIntentuserInput": "I want to talk to an agent",
"dialog_tone": []
},
"city": "Bengaluru",
"country": "India",
"isp": "Bharti Airtel Ltd., Telemedia Services",
"ipAddress": "122.171.19.66",
"queue": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
"hostDomain": "https://bots.kore.ai",
"os": "Windows",
"device": "NA"
},
"dispositions": {
"status": "UnKnown",
"remarks": "2023-05-25T05:03:14.115Z",
"dispositionSets": [
{
"dispositionsSet": "resolution",
"dispositionCodes": "Resolved"
}
],
"metaStatus": "AGENT_CLOSED"
}
},
{
"startSessionTime": "2023-05-24T10:15:12.883Z",
"botSessionId": "646de3b0b910e3bfa61f1fc7",
"botId": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
"userId": "u-472b02c5-ee96-5f5d-921a-0cc00c79c072",
"orgId": "o-ca23f4c5-cc3e-586d-90e6-8375bf2d54ab",
"source": "rtm",
"_id": "c-cde8975-c644-49c5-a056-0905d28a1da7",
"participants": [
{
"queueId": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
"queueStartTime": "2023-05-24T10:15:35.946Z",
"queueName": "Default Queue",
"agentId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
"name": "John Doe",
"status": "ABANDONED",
"assignedAt": "2023-05-24T10:15:36.151Z",
"endTimeStamp": "2023-05-24T10:15:51.169Z"
}
],
"transferDetails": [],
"waitTime": 1208,
"isProactiveAgentAssistEnabled": true,
"status": "CLOSED",
"callbackOpted": false,
"contactFlow": [],
"surveyRequired": "YES",
"isDeveloper": false,
"accountId": "637368b4a1d039e34ba63bbf",
"language": "en",
"keyIntentName": "TalkToAgent",
"keyIntentUserInput": "I want to talk to an agent",
"agentDesktopMeta": {
"pagesVisited": [
{
"page": "Kore.ai Web Client",
"timestamp": "2023-05-22T09:14:29.919Z",
"timespent": 176456.407
}
]
},
"conversationType": "messaging",
"priority": null,
"queues": [
{
"type": "ASSIGNED",
"status": "ACTIVE",
"isPreferredAgentTimeoutExpired": true,
"id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
"name": "Default Queue",
"startTime": "2023-05-24T10:15:35.946Z"
}
],
"startTime": "2023-05-24T10:15:35.946Z",
"endTime": "2023-05-24T10:25:36.150Z",
"formData": [],
"timestampValue": 1684923335946,
"createdAt": "2023-05-24T10:15:35.949Z",
"updatedAt": "2023-05-24T10:25:36.151Z",
"__v": 0,
"skills": [],
"notes": [],
"userInfo": {
"workinghours": {
"workdays": "mon,tue,wed,thu,fri",
"workstart": "8:00 AM",
"workend": "5:00 PM"
},
"profImage": "no-avatar",
"jTitle": "",
"dept": "",
"profColour": "#ffd700",
"activationStatus": "active",
"firstName": "",
"lastName": "",
"orgId": "o-e31a1a45-c24a-5074-b4b7-d44396e6e4ac",
"_id": "u-472b02c5-ee96-5f5d-921a-0cc00c79c072",
"identities": [
{
"val": "cs-b6296994-21c9-5108-9dee-1ab3dbbd0b8b/3063a7fb-414e-4fc9-b228-037fd76bbbb33983e1a7-6e49-47fa-88cf-6afd32bb7aa0",
"type": "mapped"
}
],
"agentTransferConfig": {
"skillsIds": [],
"overrideAgents": false,
"overrideValues": [],
"assistEvents": {
"startEvent": {
"isEnabled": true,
"botId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
"dialogId": "dg-dea45cdd-c731-522e-a1dd-f5d5aacc5f39",
"dialogRefId": "6f3688aa-f41b-5d6e-8444-e27c6c225634"
}
},
"automationBotId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
"lastIntentName": "TalkToAgent",
"lastIntentuserInput": "I want to talk to an agent",
"dialog_tone": []
},
"city": "Bengaluru",
"country": "India",
"isp": "Bharti Airtel Ltd., Telemedia Services",
"ipAddress": "122.171.19.66",
"queue": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
"hostDomain": "https://bots.kore.ai",
"os": "Windows",
"device": "NA"
},
"dispositions": {
"status": "DROP-OFF",
"remarks": "I’m sorry. It seems like there are no agents that can help you at this time. Please reach out us a bit later.",
"dispositionSets": null,
"metaStatus": "SYSTEM_DROP_OFF"
}
}
],
"skip": 0,
"limit": 10,
"hasMore": false,
"totalPages": 1,
"totalResults": 10
}
Response Body Parameters
| Parameter |
Description |
Type |
| transferDetails |
Transfer details of the conversation. |
array |
| waitTime |
The wait time for the conversation in milliseconds. |
integer |
| isProactiveAgentAssistEnabled |
Whether proactive AgentAssist is enabled for the conversation. |
boolean |
| callbackOpted |
Whether callback is opted for the conversation.
|
boolean |
| contactFlow |
Contact flow information for the conversation. |
array |
| surveyRequired |
Whether a survey is required for the conversation. |
boolean |
| isDeveloper |
Whether the user is a developer. |
boolean |
| id |
The conversation Id. |
integer |
| userId |
The ID of the user associated with the conversation. |
string |
| source |
The source of the conversation.
|
string |
| botSessionId |
The ID of the bot session associated with the conversation. |
string |
| keyIntentName |
The key intent for the conversation. |
string |
| keyIntentUserInput |
The user input associated with the key intent for the conversation. |
string |
| agentDesktopMeta |
Additional metadata related to the agent desktop. |
object |
| conversationType |
The type of conversation (for example, messaging). |
string |
| priority |
The priority level of the conversation.
|
string |
| queues |
Queue details for the conversation. |
array |
| startTime |
The start time of the conversation. |
string |
| endTime |
The end time of the conversation |
string |
| formData |
Form data associated with the conversation. |
array |
| timestampValue |
The timestamp value of the conversation. |
integer |
| createdAt |
The creation time of the conversation.
|
string |
| updatedAt |
Last updated time of the conversation. |
string |
| skills |
The skills associated with the conversation. |
array |
| acceptedAt |
The time when the conversation was accepted. |
string |
| notes |
Notes associated with the conversation. |
array |
| dispositions |
Disposition details for the conversation. |
object |
| userInfo |
User information associated with the conversation.
|
object |
