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Conversations

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List of Conversations

Get the list of conversations with the given stream Id.

Method GET
Endpoint https://{{host}}/agentassist/api/v1/public/{{streamId}}/conversations?skip={}&limit={}&fields={}&status={}&source={}&language={}'
Content-Type application/json
Authorization auth: {{JWT}}
See How to generate the JWT Token.
API Scope SmartAssist Analytics

Path Parameters

Parameter Description Type
host The Environment URL. For example, https://smartassist.kore.ai string, required
streamId Bot ID or Stream ID. You can access it from the General Settings page of the bot. string, required
accountId Your Account ID. string, required

Sample Request

curl --location ‘https://{{host}}/agentassist/api/v1/public/{{streamId}}/conversations?skip={}&limit={}&fields={}&status={}&source={}&language={}' \
--header 'auth: {{YOUR_JWT_ACCESS_TOKEN}}' \
--header 'accountId: {{YOUR_accountId}}'

Query Parameters

Parameter Description Type
skip The number of conversations to skip in the result (default = 0). string, optional
status Based on the status of the conversation you can filter the search.  ENUM[ACTIVE, CLOSED, IDLE, OPEN, OVERDUE, TERMINATED]. array, optional
source The channel of the conversation. string, optional
language The language in which conversation details are needed. string, optional

Sample Response

{
    "results": [
        {
            "startSessionTime": "2023-05-25T06:56:11.959Z",
            "botSessionId": "646f068b2462fdb06685ba66",
            "botId": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
            "userId": "u-f812d6e9-58ce-5a74-9d20-7011deb454ea",
            "orgId": "o-ca23f4c5-cc3e-586d-90e6-8375bf2d54ab",
            "source": "audiocodes",
            "_id": "c-3d7265b-de0a-489d-a2eb-69ce6bde06ab",
            "participants": [
                {
                    "agentId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
                    "name": "John Doe",
                    "status": "ACTIVE",
                    "assignedAt": "2023-05-25T06:58:57.984Z",
                    "startTimeStamp": "2023-05-25T06:59:00.977Z",
                    "endTimeStamp": "2023-05-25T06:59:09.798Z"
                }
            ],
            "transferDetails": [
                {
                    "fromAgent": null,
                    "transferredType": "OTHERS",
                    "transferredTo": [
                        {
                            "type": "AGENT",
                            "id": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
                            "name": "John Doe",
                            "emailId": ""
                        }
                    ],
                    "transferredBy": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
                    "priority": "LOW",
                    "transferredAt": "2023-05-25T06:58:57.840Z",
                    "isManager": true
                }
            ],
            "waitTime": 4142,
            "isProactiveAgentAssistEnabled": true,
            "status": "CLOSED",
            "callbackOpted": true,
            "contactFlow": [],
            "surveyRequired": "NO",
            "isDeveloper": false,
            "accountId": "637368b4a1d039e34ba63bbf",
            "phoneNumber": "+18448735673",
            "conversationId": "9a1b6f71-c8af-46dd-8645-d88940473170",
            "language": "en",
            "botSIPURI": "sip:+12056064378@audiocodes-sbc-prod.kore.ai:5060",
            "CallIDData": "707fea2d0d9dbe5a885cb1c396ae5960",
            "sentimentTone": {
                "sentiment": "fear",
                "emoji": "😨",
                "strength": 2
            },
            "keyIntentName": "TalkToAgent",
            "keyIntentUserInput": "I want to talk to any agent.",
            "priority": 10,
            "queues": [
                {
                    "type": "ASSIGNED",
                    "status": "ACTIVE",
                    "isPreferredAgentTimeoutExpired": true,
                    "id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                    "name": "Default Queue",
                    "startTime": "2023-05-25T06:56:38.734Z"
                }
            ],
            "startTime": "2023-05-25T06:56:38.734Z",
            "endTime": "2023-05-25T06:59:28.234Z",
            "formData": [],
            "timestampValue": 1684997798734,
            "createdAt": "2023-05-25T06:56:38.735Z",
            "updatedAt": "2023-05-25T06:59:28.235Z",
            "__v": 0,
            "skills": [],
            "acceptedAt": "2023-05-25T06:59:00.978Z",
            "notes": [
                {
                    "_id": "646f0750d15e5a3db2ae60a0",
                    "conversationId": "c-3d7265b-de0a-489d-a2eb-69ce6bde06ab",
                    "author": {
                        "_id": "646f0750d15e5a3db2ae60a1",
                        "firstName": "John",
                        "lastName": "Doe",
                        "userId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f"
                    },
                    "note": "Consumer wants to talk to any agent on the line. Agent will get an agent on the line to help her with that.",
                    "timestamp": "2023-05-25T06:59:28.234Z"
                }
            ],
            "userInfo": {
                "caller": "+18448735673",
                "callee": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
                "callerHost": "Twilio-US",
                "userId": "u-f812d6e9-58ce-5a74-9d20-7011deb454ea",
                "agentTransferConfig": {
                    "skillsIds": [],
                    "overrideAgents": false,
                    "overrideValues": [],
                    "assistEvents": {
                        "startEvent": {
                            "isEnabled": false
                        }
                    },
                    "automationBotId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
                    "lastIntentName": "TalkToAgent",
                    "lastIntentuserInput": "I want to talk to any agent.",
                    "dialog_tone": [
                        {
                            "tone_name": "fear",
                            "level": 2,
                            "count": 1,
                            "totalLevel": 2
                        }
                    ],
                    "accountId": "637368b4a1d039e34ba63bbf"
                },
                "workinghours": {
                    "workdays": "mon,tue,wed,thu,fri",
                    "workstart": "8:00 AM",
                    "workend": "5:00 PM"
                },
                "profImage": "no-avatar",
                "jTitle": "",
                "dept": "",
                "profColour": "#40e0d0",
                "activationStatus": "active",
                "firstName": "",
                "lastName": "",
                "orgId": "o-e31a1a45-c24a-5074-b4b7-d44396e6e4ac",
                "_id": "u-f812d6e9-58ce-5a74-9d20-7011deb454ea",
                "identities": [
                    {
                        "val": "cs-b6296994-21c9-5108-9dee-1ab3dbbd0b8b/9a1b6f71-c8af-46dd-8645-d88940473170",
                        "type": "mapped"
                    },
                    {
                        "val": "637368b4a1d039e34ba63bbf/audiocodes/707fea2d0d9dbe5a885cb1c396ae5960",
                        "type": "mapped"
                    }
                ],
                "queue": "qu-241a4d7-e5d0-45a9-8032-8238450501c2"
            },
            "dispositions": {
                "status": "UnKnown",
                "remarks": "Consumer wants to talk to any agent on the line. Agent will get an agent on the line to help her with that.",
                "dispositionSets": [
                    {
                        "dispositionsSet": "resolution",
                        "dispositionCodes": "Unresolved"
                    }
                ],
                "metaStatus": "AGENT_CLOSED"
            }
        },
        {
            "startSessionTime": "2023-05-25T06:54:08.209Z",
            "botSessionId": "646f0610ff0e342a2e6654ab",
            "botId": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
            "userId": "u-3441cbb7-1a5b-52a5-ab8e-0e0565c0526b",
            "orgId": "o-ca23f4c5-cc3e-586d-90e6-8375bf2d54ab",
            "source": "audiocodes",
            "_id": "c-8302149-5d53-4912-95ec-1dc1109cd161",
            "participants": [
                {
                    "queueId": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                    "queueStartTime": "2023-05-25T06:54:31.499Z",
                    "queueName": "Default Queue",
                    "agentId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
                    "name": "John Doe",
                    "status": "ACTIVE",
                    "assignedAt": "2023-05-25T06:54:31.587Z",
                    "startTimeStamp": "2023-05-25T06:54:41.477Z",
                    "endTimeStamp": "2023-05-25T06:55:04.399Z"
                }
            ],
            "transferDetails": [],
            "waitTime": 10983,
            "isProactiveAgentAssistEnabled": true,
            "status": "CLOSED",
            "callbackOpted": false,
            "contactFlow": [],
            "surveyRequired": "NO",
            "isDeveloper": false,
            "accountId": "637368b4a1d039e34ba63bbf",
            "phoneNumber": "+18448735673",
            "conversationId": "8d04dba7-93c5-4b20-92c8-c62d3b7e4dc4",
            "language": "en",
            "botSIPURI": "sip:+12056064378@audiocodes-sbc-prod.kore.ai:5060",
            "CallIDData": "d34930c01bb47b720e28bbd17d992954",
            "sentimentTone": {
                "sentiment": "fear",
                "emoji": "😨",
                "strength": 2
            },
            "keyIntentName": "TalkToAgent",
            "keyIntentUserInput": "I want to talk to Vinny agent.",
            "priority": 5,
            "queues": [
                {
                    "type": "ASSIGNED",
                    "status": "ACTIVE",
                    "isPreferredAgentTimeoutExpired": true,
                    "id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                    "name": "Default Queue",
                    "startTime": "2023-05-25T06:54:31.499Z"
                }
            ],
            "startTime": "2023-05-25T06:54:31.499Z",
            "endTime": "2023-05-25T06:56:44.174Z",
            "formData": [],
            "timestampValue": 1684997671499,
            "createdAt": "2023-05-25T06:54:31.501Z",
            "updatedAt": "2023-05-25T06:56:44.174Z",
            "__v": 0,
            "skills": [],
            "acceptedAt": "2023-05-25T06:54:41.477Z",
            "notes": [
                {
                    "_id": "646f06acd15e5a3db2ae5fff",
                    "conversationId": "c-8302149-5d53-4912-95ec-1dc1109cd161",
                    "author": {
                        "_id": "646f06acd15e5a3db2ae6000",
                        "firstName": "John",
                        "lastName": "Doe",
                        "userId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f"
                    },
                    "note": "Consumer wants to talk to Vinny agent. He will need to get an agent on the line to help him with that.",
                    "timestamp": "2023-05-25T06:56:44.174Z"
                }
            ],
            "userInfo": {
                "caller": "+18448735673",
                "callee": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
                "callerHost": "Twilio-US",
                "userId": "u-3441cbb7-1a5b-52a5-ab8e-0e0565c0526b",
                "agentTransferConfig": {
                    "skillsIds": [],
                    "overrideAgents": false,
                    "overrideValues": [],
                    "assistEvents": {
                        "startEvent": {
                            "isEnabled": false
                        }
                    },
                    "automationBotId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
                    "lastIntentName": "TalkToAgent",
                    "lastIntentuserInput": "I want to talk to Vinny agent.",
                    "dialog_tone": [
                        {
                            "tone_name": "fear",
                            "level": 2,
                            "count": 1,
                            "totalLevel": 2
                        }
                    ],
                    "accountId": "637368b4a1d039e34ba63bbf"
                },
                "workinghours": {
                    "workdays": "mon,tue,wed,thu,fri",
                    "workstart": "8:00 AM",
                    "workend": "5:00 PM"
                },
                "profImage": "no-avatar",
                "jTitle": "",
                "dept": "",
                "profColour": "#ffa500",
                "activationStatus": "active",
                "firstName": "",
                "lastName": "",
                "orgId": "o-e31a1a45-c24a-5074-b4b7-d44396e6e4ac",
                "_id": "u-3441cbb7-1a5b-52a5-ab8e-0e0565c0526b",
                "identities": [
                    {
                        "val": "cs-b6296994-21c9-5108-9dee-1ab3dbbd0b8b/8d04dba7-93c5-4b20-92c8-c62d3b7e4dc4",
                        "type": "mapped"
                    },
                    {
                        "val": "637368b4a1d039e34ba63bbf/audiocodes/d34930c01bb47b720e28bbd17d992954",
                        "type": "mapped"
                    }
                ],
                "queue": "qu-241a4d7-e5d0-45a9-8032-8238450501c2"
            },
            "dispositions": {
                "status": "UnKnown",
                "remarks": "Consumer wants to talk to Vinny agent. He will need to get an agent on the line to help him with that.",
                "dispositionSets": [
                    {
                        "dispositionsSet": "resolution",
                        "dispositionCodes": "Resolved"
                    }
                ],
                "metaStatus": "AGENT_CLOSED"
            }
        },
        {
            "startSessionTime": "2023-05-25T06:52:16.278Z",
            "botSessionId": "646f05a0a323f0b004a148b2",
            "botId": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
            "userId": "u-6faacd87-fc23-57bc-b413-0de2fcbe8244",
            "orgId": "o-ca23f4c5-cc3e-586d-90e6-8375bf2d54ab",
            "source": "audiocodes",
            "_id": "c-1852ab9-94b0-48ad-99e4-0e8678b73618",
            "participants": [
                {
                    "queueId": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                    "queueStartTime": "2023-05-25T06:52:38.866Z",
                    "queueName": "Default Queue",
                    "agentId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
                    "name": "John Doe",
                    "status": "ACTIVE",
                    "assignedAt": "2023-05-25T06:52:39.068Z",
                    "startTimeStamp": "2023-05-25T06:52:44.218Z",
                    "endTimeStamp": "2023-05-25T06:54:01.548Z"
                }
            ],
            "transferDetails": [],
            "waitTime": 6356,
            "isProactiveAgentAssistEnabled": true,
            "status": "CLOSED",
            "callbackOpted": false,
            "contactFlow": [],
            "surveyRequired": "NO",
            "isDeveloper": false,
            "accountId": "637368b4a1d039e34ba63bbf",
            "phoneNumber": "+18448735673",
            "conversationId": "58af75ba-3c73-475d-bb42-ca1adbc638f3",
            "language": "en",
            "botSIPURI": "sip:+12056064378@audiocodes-sbc-prod.kore.ai:5060",
            "CallIDData": "284b750aa69e8552be5c2afaa78e9be7",
            "sentimentTone": {
                "sentiment": "fear",
                "emoji": "😨",
                "strength": 2
            },
            "keyIntentName": "TalkToAgent",
            "keyIntentUserInput": "I want to talk to an agent.",
            "priority": 5,
            "queues": [
                {
                    "type": "ASSIGNED",
                    "status": "ACTIVE",
                    "isPreferredAgentTimeoutExpired": true,
                    "id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                    "name": "Default Queue",
                    "startTime": "2023-05-25T06:52:38.866Z"
                }
            ],
            "startTime": "2023-05-25T06:52:38.866Z",
            "endTime": "2023-05-25T06:54:04.078Z",
            "formData": [],
            "timestampValue": 1684997558866,
            "createdAt": "2023-05-25T06:52:38.868Z",
            "updatedAt": "2023-05-25T06:54:04.079Z",
            "__v": 0,
            "skills": [],
            "acceptedAt": "2023-05-25T06:52:44.218Z",
            "notes": [
                {
                    "_id": "646f060cd15e5a3db2ae5f8d",
                    "conversationId": "c-1852ab9-94b0-48ad-99e4-0e8678b73618",
                    "author": {
                        "_id": "646f060cd15e5a3db2ae5f8e",
                        "firstName": "John",
                        "lastName": "Doe",
                        "userId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f"
                    },
                    "note": "Consumer wants to talk to an agent. Agent will get an agent on the line to help her with that.",
                    "timestamp": "2023-05-25T06:54:04.078Z"
                }
            ],
            "userInfo": {
                "caller": "+18448735673",
                "callee": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
                "callerHost": "Twilio-US",
                "userId": "u-6faacd87-fc23-57bc-b413-0de2fcbe8244",
                "agentTransferConfig": {
                    "skillsIds": [],
                    "overrideAgents": false,
                    "overrideValues": [],
                    "assistEvents": {
                        "startEvent": {
                            "isEnabled": false
                        }
                    },
                    "automationBotId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
                    "lastIntentName": "TalkToAgent",
                    "lastIntentuserInput": "I want to talk to an agent.",
                    "dialog_tone": [
                        {
                            "tone_name": "fear",
                            "level": 2,
                            "count": 1,
                            "totalLevel": 2
                        }
                    ],
                    "accountId": "637368b4a1d039e34ba63bbf"
                },
                "workinghours": {
                    "workdays": "mon,tue,wed,thu,fri",
                    "workstart": "8:00 AM",
                    "workend": "5:00 PM"
                },
                "profImage": "no-avatar",
                "jTitle": "",
                "dept": "",
                "profColour": "#00ff7f",
                "activationStatus": "active",
                "firstName": "",
                "lastName": "",
                "orgId": "o-e31a1a45-c24a-5074-b4b7-d44396e6e4ac",
                "_id": "u-6faacd87-fc23-57bc-b413-0de2fcbe8244",
                "customData": null,
                "identities": [
                    {
                        "val": "cs-b6296994-21c9-5108-9dee-1ab3dbbd0b8b/58af75ba-3c73-475d-bb42-ca1adbc638f3",
                        "type": "mapped"
                    },
                    {
                        "val": "637368b4a1d039e34ba63bbf/audiocodes/284b750aa69e8552be5c2afaa78e9be7",
                        "type": "mapped"
                    }
                ],
                "queue": "qu-241a4d7-e5d0-45a9-8032-8238450501c2"
            },
            "dispositions": {
                "status": "UnKnown",
                "remarks": "Consumer wants to talk to an agent. Agent will get an agent on the line to help her with that.",
                "dispositionSets": [
                    {
                        "dispositionsSet": "resolution",
                        "dispositionCodes": "Resolved"
                    }
                ],
                "metaStatus": "AGENT_CLOSED"
            }
        },
        {
            "startSessionTime": "2023-05-25T06:23:48.932Z",
            "botSessionId": "646efef54fd9612a21fffbc8",
            "botId": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
            "userId": "u-cbec4d7d-08f8-5e39-9af8-4631731bd84f",
            "orgId": "o-ca23f4c5-cc3e-586d-90e6-8375bf2d54ab",
            "source": "rtm",
            "_id": "c-7e66963-2291-44c0-96a8-c0b40e2e976b",
            "participants": [
                {
                    "queueId": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                    "queueStartTime": "2023-05-25T06:24:07.099Z",
                    "queueName": "Default Queue",
                    "agentId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
                    "name": "John Doe",
                    "status": "ACTIVE",
                    "assignedAt": "2023-05-25T06:24:56.437Z",
                    "startTimeStamp": "2023-05-25T06:25:11.157Z",
                    "endTimeStamp": "2023-05-25T06:25:20.691Z"
                }
            ],
            "transferDetails": [],
            "waitTime": 65063,
            "isProactiveAgentAssistEnabled": true,
            "status": "CLOSED",
            "callbackOpted": false,
            "contactFlow": [],
            "surveyRequired": "YES",
            "isDeveloper": false,
            "accountId": "637368b4a1d039e34ba63bbf",
            "language": "en",
            "keyIntentName": "TalkToAgent",
            "keyIntentUserInput": "I want to talk to an agent",
            "agentDesktopMeta": {
                "pagesVisited": []
            },
            "conversationType": "messaging",
            "priority": 7,
            "queues": [
                {
                    "type": "ASSIGNED",
                    "status": "ACTIVE",
                    "isPreferredAgentTimeoutExpired": true,
                    "id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                    "name": "Default Queue",
                    "startTime": "2023-05-25T06:24:07.099Z"
                }
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                            "id": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
                            "name": "John Doe",
                            "emailId": ""
                        }
                    ],
                    "transferredBy": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
                    "priority": "LOW",
                    "transferredAt": "2023-05-25T05:29:15.724Z",
                    "isManager": true
                }
            ],
            "waitTime": 5314,
            "isProactiveAgentAssistEnabled": true,
            "status": "CLOSED",
            "callbackOpted": true,
            "contactFlow": [],
            "surveyRequired": "NO",
            "isDeveloper": false,
            "accountId": "637368b4a1d039e34ba63bbf",
            "phoneNumber": "+18448735673",
            "conversationId": "dcf958b2-0564-4d3a-97f6-d31008d257d2",
            "language": "en",
            "botSIPURI": "sip:+12056064378@audiocodes-sbc-prod.kore.ai:5060",
            "CallIDData": "b0c9fc233926c1c051d487311652190a",
            "sentimentTone": {
                "sentiment": "fear",
                "emoji": "😨",
                "strength": 2
            },
            "keyIntentName": "TalkToAgent",
            "keyIntentUserInput": "I want to talk to an agent.",
            "priority": 10,
            "queues": [
                {
                    "type": "ASSIGNED",
                    "status": "ACTIVE",
                    "isPreferredAgentTimeoutExpired": true,
                    "id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                    "name": "Default Queue",
                    "startTime": "2023-05-25T05:27:10.793Z"
                }
            ],
            "startTime": "2023-05-25T05:27:10.793Z",
            "endTime": "2023-05-25T05:29:40.453Z",
            "formData": [],
            "timestampValue": 1684992430793,
            "createdAt": "2023-05-25T05:27:10.795Z",
            "updatedAt": "2023-05-25T05:29:40.454Z",
            "__v": 0,
            "skills": [],
            "acceptedAt": "2023-05-25T05:29:20.032Z",
            "notes": [
                {
                    "_id": "646ef244395ad73d95c1e03c",
                    "conversationId": "c-ab5b6d7-d504-4e29-b083-b31005538da7",
                    "author": {
                        "_id": "646ef244395ad73d95c1e03d",
                        "firstName": "John",
                        "lastName": "Doe",
                        "userId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f"
                    },
                    "note": "Consumer wants to talk to an agent. Agent will get an agent on the line to help her with that.",
                    "timestamp": "2023-05-25T05:29:40.453Z"
                }
            ],
            "userInfo": {
                "caller": "+18448735673",
                "callee": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
                "callerHost": "Twilio-US",
                "userId": "u-e60cc049-d514-5e0d-a856-963d812a3d00",
                "agentTransferConfig": {
                    "skillsIds": [],
                    "overrideAgents": false,
                    "overrideValues": [],
                    "assistEvents": {
                        "startEvent": {
                            "isEnabled": false
                        }
                    },
                    "automationBotId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
                    "lastIntentName": "TalkToAgent",
                    "lastIntentuserInput": "I want to talk to an agent.",
                    "dialog_tone": [
                        {
                            "tone_name": "fear",
                            "level": 2,
                            "count": 1,
                            "totalLevel": 2
                        }
                    ],
                    "accountId": "637368b4a1d039e34ba63bbf"
                },
                "workinghours": {
                    "workdays": "mon,tue,wed,thu,fri",
                    "workstart": "8:00 AM",
                    "workend": "5:00 PM"
                },
                "profImage": "no-avatar",
                "jTitle": "",
                "dept": "",
                "profColour": "#ff4500",
                "activationStatus": "active",
                "firstName": "",
                "lastName": "",
                "orgId": "o-e31a1a45-c24a-5074-b4b7-d44396e6e4ac",
                "_id": "u-e60cc049-d514-5e0d-a856-963d812a3d00",
                "identities": [
                    {
                        "val": "cs-b6296994-21c9-5108-9dee-1ab3dbbd0b8b/dcf958b2-0564-4d3a-97f6-d31008d257d2",
                        "type": "mapped"
                    },
                    {
                        "val": "637368b4a1d039e34ba63bbf/audiocodes/b0c9fc233926c1c051d487311652190a",
                        "type": "mapped"
                    }
                ],
                "queue": "qu-241a4d7-e5d0-45a9-8032-8238450501c2"
            },
            "dispositions": {
                "status": "UnKnown",
                "remarks": "Consumer wants to talk to an agent. Agent will get an agent on the line to help her with that.",
                "dispositionSets": [
                    {
                        "dispositionsSet": "resolution",
                        "dispositionCodes": "Resolved"
                    }
                ],
                "metaStatus": "AGENT_CLOSED"
            }
        },
        {
            "startSessionTime": "2023-05-25T05:03:14.001Z",
            "botSessionId": "646eec12404bcac76fafe58b",
            "botId": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
            "userId": "u-ab549ab2-43db-5b07-ada9-409494d834a0",
            "orgId": "o-ca23f4c5-cc3e-586d-90e6-8375bf2d54ab",
            "source": "rtm",
            "_id": "c-b705d37-44dd-4670-a9a1-bb87bb00e2c6",
            "participants": [
                {
                    "queueId": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                    "queueStartTime": "2023-05-25T05:03:30.106Z",
                    "queueName": "Default Queue",
                    "agentId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
                    "name": "John Doe",
                    "status": "ACTIVE",
                    "assignedAt": "2023-05-25T05:03:30.229Z",
                    "startTimeStamp": "2023-05-25T05:03:32.423Z",
                    "endTimeStamp": "2023-05-25T05:16:27.177Z"
                }
            ],
            "transferDetails": [],
            "waitTime": 3318,
            "isProactiveAgentAssistEnabled": true,
            "status": "CLOSED",
            "callbackOpted": false,
            "contactFlow": [],
            "surveyRequired": "YES",
            "isDeveloper": false,
            "accountId": "637368b4a1d039e34ba63bbf",
            "language": "en",
            "keyIntentName": "TalkToAgent",
            "keyIntentUserInput": "I want to talk to an agent",
            "agentDesktopMeta": {
                "pagesVisited": [
                    {
                        "page": "Kore.ai Web Client",
                        "timestamp": "2023-05-22T09:14:29.919Z",
                        "timespent": 244131.158
                    }
                ]
            },
            "conversationType": "messaging",
            "priority": 7,
            "queues": [
                {
                    "type": "ASSIGNED",
                    "status": "ACTIVE",
                    "isPreferredAgentTimeoutExpired": true,
                    "id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                    "name": "Default Queue",
                    "startTime": "2023-05-25T05:03:30.106Z"
                }
            ],
            "startTime": "2023-05-25T05:03:30.106Z",
            "endTime": "2023-05-25T05:16:31.505Z",
            "formData": [],
            "timestampValue": 1684991010107,
            "createdAt": "2023-05-25T05:03:30.110Z",
            "updatedAt": "2023-05-25T05:16:31.506Z",
            "__v": 0,
            "skills": [],
            "acceptedAt": "2023-05-25T05:03:32.423Z",
            "notes": [
                {
                    "_id": "646eef2f395ad73d95c1d9a0",
                    "conversationId": "c-b705d37-44dd-4670-a9a1-bb87bb00e2c6",
                    "author": {
                        "_id": "646eef2f395ad73d95c1d9a1",
                        "firstName": "John",
                        "lastName": "Doe",
                        "userId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f"
                    },
                    "note": "2023-05-25T05:03:14.115Z",
                    "timestamp": "2023-05-25T05:16:31.505Z"
                }
            ],
            "userInfo": {
                "workinghours": {
                    "workdays": "mon,tue,wed,thu,fri",
                    "workstart": "8:00 AM",
                    "workend": "5:00 PM"
                },
                "profImage": "no-avatar",
                "jTitle": "",
                "dept": "",
                "profColour": "#2e8b57",
                "activationStatus": "active",
                "firstName": "",
                "lastName": "",
                "orgId": "o-e31a1a45-c24a-5074-b4b7-d44396e6e4ac",
                "_id": "u-ab549ab2-43db-5b07-ada9-409494d834a0",
                "identities": [
                    {
                        "val": "cs-b6296994-21c9-5108-9dee-1ab3dbbd0b8b/43027397-e2b7-463c-becb-e5d21091db89dbc01f55-fa69-4977-9b49-6a03eb46eff1",
                        "type": "mapped"
                    }
                ],
                "agentTransferConfig": {
                    "skillsIds": [],
                    "overrideAgents": false,
                    "overrideValues": [],
                    "assistEvents": {
                        "startEvent": {
                            "isEnabled": true,
                            "botId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
                            "dialogId": "dg-dea45cdd-c731-522e-a1dd-f5d5aacc5f39",
                            "dialogRefId": "6f3688aa-f41b-5d6e-8444-e27c6c225634"
                        }
                    },
                    "automationBotId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
                    "lastIntentName": "TalkToAgent",
                    "lastIntentuserInput": "I want to talk to an agent",
                    "dialog_tone": []
                },
                "city": "Bengaluru",
                "country": "India",
                "isp": "Bharti Airtel Ltd., Telemedia Services",
                "ipAddress": "122.171.19.66",
                "queue": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                "hostDomain": "https://bots.kore.ai",
                "os": "Windows",
                "device": "NA"
            },
            "dispositions": {
                "status": "UnKnown",
                "remarks": "2023-05-25T05:03:14.115Z",
                "dispositionSets": [
                    {
                        "dispositionsSet": "resolution",
                        "dispositionCodes": "Resolved"
                    }
                ],
                "metaStatus": "AGENT_CLOSED"
            }
        },
        {
            "startSessionTime": "2023-05-24T10:15:12.883Z",
            "botSessionId": "646de3b0b910e3bfa61f1fc7",
            "botId": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
            "userId": "u-472b02c5-ee96-5f5d-921a-0cc00c79c072",
            "orgId": "o-ca23f4c5-cc3e-586d-90e6-8375bf2d54ab",
            "source": "rtm",
            "_id": "c-cde8975-c644-49c5-a056-0905d28a1da7",
            "participants": [
                {
                    "queueId": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                    "queueStartTime": "2023-05-24T10:15:35.946Z",
                    "queueName": "Default Queue",
                    "agentId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
                    "name": "John Doe",
                    "status": "ABANDONED",
                    "assignedAt": "2023-05-24T10:15:36.151Z",
                    "endTimeStamp": "2023-05-24T10:15:51.169Z"
                }
            ],
            "transferDetails": [],
            "waitTime": 1208,
            "isProactiveAgentAssistEnabled": true,
            "status": "CLOSED",
            "callbackOpted": false,
            "contactFlow": [],
            "surveyRequired": "YES",
            "isDeveloper": false,
            "accountId": "637368b4a1d039e34ba63bbf",
            "language": "en",
            "keyIntentName": "TalkToAgent",
            "keyIntentUserInput": "I want to talk to an agent",
            "agentDesktopMeta": {
                "pagesVisited": [
                    {
                        "page": "Kore.ai Web Client",
                        "timestamp": "2023-05-22T09:14:29.919Z",
                        "timespent": 176456.407
                    }
                ]
            },
            "conversationType": "messaging",
            "priority": null,
            "queues": [
                {
                    "type": "ASSIGNED",
                    "status": "ACTIVE",
                    "isPreferredAgentTimeoutExpired": true,
                    "id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                    "name": "Default Queue",
                    "startTime": "2023-05-24T10:15:35.946Z"
                }
            ],
            "startTime": "2023-05-24T10:15:35.946Z",
            "endTime": "2023-05-24T10:25:36.150Z",
            "formData": [],
            "timestampValue": 1684923335946,
            "createdAt": "2023-05-24T10:15:35.949Z",
            "updatedAt": "2023-05-24T10:25:36.151Z",
            "__v": 0,
            "skills": [],
            "notes": [],
            "userInfo": {
                "workinghours": {
                    "workdays": "mon,tue,wed,thu,fri",
                    "workstart": "8:00 AM",
                    "workend": "5:00 PM"
                },
                "profImage": "no-avatar",
                "jTitle": "",
                "dept": "",
                "profColour": "#ffd700",
                "activationStatus": "active",
                "firstName": "",
                "lastName": "",
                "orgId": "o-e31a1a45-c24a-5074-b4b7-d44396e6e4ac",
                "_id": "u-472b02c5-ee96-5f5d-921a-0cc00c79c072",
                "identities": [
                    {
                        "val": "cs-b6296994-21c9-5108-9dee-1ab3dbbd0b8b/3063a7fb-414e-4fc9-b228-037fd76bbbb33983e1a7-6e49-47fa-88cf-6afd32bb7aa0",
                        "type": "mapped"
                    }
                ],
                "agentTransferConfig": {
                    "skillsIds": [],
                    "overrideAgents": false,
                    "overrideValues": [],
                    "assistEvents": {
                        "startEvent": {
                            "isEnabled": true,
                            "botId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
                            "dialogId": "dg-dea45cdd-c731-522e-a1dd-f5d5aacc5f39",
                            "dialogRefId": "6f3688aa-f41b-5d6e-8444-e27c6c225634"
                        }
                    },
                    "automationBotId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
                    "lastIntentName": "TalkToAgent",
                    "lastIntentuserInput": "I want to talk to an agent",
                    "dialog_tone": []
                },
                "city": "Bengaluru",
                "country": "India",
                "isp": "Bharti Airtel Ltd., Telemedia Services",
                "ipAddress": "122.171.19.66",
                "queue": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                "hostDomain": "https://bots.kore.ai",
                "os": "Windows",
                "device": "NA"
            },
            "dispositions": {
                "status": "DROP-OFF",
                "remarks": "I’m sorry. It seems like there are no agents that can help you at this time. Please reach out us a bit later.",
                "dispositionSets": null,
                "metaStatus": "SYSTEM_DROP_OFF"
            }
        }
    ],
    "skip": 0,
    "limit": 10,
    "hasMore": false,
    "totalPages": 1,
    "totalResults": 10
}

Response Body Parameters

Parameter Description Type
transferDetails Transfer details of the conversation. array
waitTime The wait time for the conversation in milliseconds. integer
isProactiveAgentAssistEnabled Whether proactive AgentAssist is enabled for the conversation. boolean
callbackOpted Whether callback is opted for the conversation.
boolean
contactFlow Contact flow information for the conversation. array
surveyRequired Whether a survey is required for the conversation. boolean
isDeveloper Whether the user is a developer. boolean
id The conversation Id. integer
userId The ID of the user associated with the conversation. string
source The source of the conversation.
string
botSessionId The ID of the bot session associated with the conversation. string
keyIntentName The key intent for the conversation. string
keyIntentUserInput The user input associated with the key intent for the conversation. string
agentDesktopMeta Additional metadata related to the agent desktop. object
conversationType The type of conversation (for example, messaging). string
priority The priority level of the conversation.
string
queues Queue details for the conversation. array
startTime The start time of the conversation. string
endTime The end time of the conversation string
formData Form data associated with the conversation. array
timestampValue The timestamp value of the conversation. integer
createdAt The creation time of the conversation.
string
updatedAt Last updated time of the conversation. string
skills The skills associated with the conversation. array
acceptedAt The time when the conversation was accepted. string
notes Notes associated with the conversation. array
dispositions Disposition details for the conversation. object
userInfo User information associated with the conversation.
object

List of Conversations

Get the list of conversations with the given stream Id.

Method GET
Endpoint https://{{host}}/agentassist/api/v1/public/{{streamId}}/conversations?skip={}&limit={}&fields={}&status={}&source={}&language={}'
Content-Type application/json
Authorization auth: {{JWT}}
See How to generate the JWT Token.
API Scope SmartAssist Analytics

Path Parameters

Parameter Description Type
host The Environment URL. For example, https://smartassist.kore.ai string, required
streamId Bot ID or Stream ID. You can access it from the General Settings page of the bot. string, required
accountId Your Account ID. string, required

Sample Request

curl --location ‘https://{{host}}/agentassist/api/v1/public/{{streamId}}/conversations?skip={}&limit={}&fields={}&status={}&source={}&language={}' \
--header 'auth: {{YOUR_JWT_ACCESS_TOKEN}}' \
--header 'accountId: {{YOUR_accountId}}'

Query Parameters

Parameter Description Type
skip The number of conversations to skip in the result (default = 0). string, optional
status Based on the status of the conversation you can filter the search.  ENUM[ACTIVE, CLOSED, IDLE, OPEN, OVERDUE, TERMINATED]. array, optional
source The channel of the conversation. string, optional
language The language in which conversation details are needed. string, optional

Sample Response

{
    "results": [
        {
            "startSessionTime": "2023-05-25T06:56:11.959Z",
            "botSessionId": "646f068b2462fdb06685ba66",
            "botId": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
            "userId": "u-f812d6e9-58ce-5a74-9d20-7011deb454ea",
            "orgId": "o-ca23f4c5-cc3e-586d-90e6-8375bf2d54ab",
            "source": "audiocodes",
            "_id": "c-3d7265b-de0a-489d-a2eb-69ce6bde06ab",
            "participants": [
                {
                    "agentId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
                    "name": "John Doe",
                    "status": "ACTIVE",
                    "assignedAt": "2023-05-25T06:58:57.984Z",
                    "startTimeStamp": "2023-05-25T06:59:00.977Z",
                    "endTimeStamp": "2023-05-25T06:59:09.798Z"
                }
            ],
            "transferDetails": [
                {
                    "fromAgent": null,
                    "transferredType": "OTHERS",
                    "transferredTo": [
                        {
                            "type": "AGENT",
                            "id": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
                            "name": "John Doe",
                            "emailId": ""
                        }
                    ],
                    "transferredBy": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
                    "priority": "LOW",
                    "transferredAt": "2023-05-25T06:58:57.840Z",
                    "isManager": true
                }
            ],
            "waitTime": 4142,
            "isProactiveAgentAssistEnabled": true,
            "status": "CLOSED",
            "callbackOpted": true,
            "contactFlow": [],
            "surveyRequired": "NO",
            "isDeveloper": false,
            "accountId": "637368b4a1d039e34ba63bbf",
            "phoneNumber": "+18448735673",
            "conversationId": "9a1b6f71-c8af-46dd-8645-d88940473170",
            "language": "en",
            "botSIPURI": "sip:+12056064378@audiocodes-sbc-prod.kore.ai:5060",
            "CallIDData": "707fea2d0d9dbe5a885cb1c396ae5960",
            "sentimentTone": {
                "sentiment": "fear",
                "emoji": "😨",
                "strength": 2
            },
            "keyIntentName": "TalkToAgent",
            "keyIntentUserInput": "I want to talk to any agent.",
            "priority": 10,
            "queues": [
                {
                    "type": "ASSIGNED",
                    "status": "ACTIVE",
                    "isPreferredAgentTimeoutExpired": true,
                    "id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                    "name": "Default Queue",
                    "startTime": "2023-05-25T06:56:38.734Z"
                }
            ],
            "startTime": "2023-05-25T06:56:38.734Z",
            "endTime": "2023-05-25T06:59:28.234Z",
            "formData": [],
            "timestampValue": 1684997798734,
            "createdAt": "2023-05-25T06:56:38.735Z",
            "updatedAt": "2023-05-25T06:59:28.235Z",
            "__v": 0,
            "skills": [],
            "acceptedAt": "2023-05-25T06:59:00.978Z",
            "notes": [
                {
                    "_id": "646f0750d15e5a3db2ae60a0",
                    "conversationId": "c-3d7265b-de0a-489d-a2eb-69ce6bde06ab",
                    "author": {
                        "_id": "646f0750d15e5a3db2ae60a1",
                        "firstName": "John",
                        "lastName": "Doe",
                        "userId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f"
                    },
                    "note": "Consumer wants to talk to any agent on the line. Agent will get an agent on the line to help her with that.",
                    "timestamp": "2023-05-25T06:59:28.234Z"
                }
            ],
            "userInfo": {
                "caller": "+18448735673",
                "callee": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
                "callerHost": "Twilio-US",
                "userId": "u-f812d6e9-58ce-5a74-9d20-7011deb454ea",
                "agentTransferConfig": {
                    "skillsIds": [],
                    "overrideAgents": false,
                    "overrideValues": [],
                    "assistEvents": {
                        "startEvent": {
                            "isEnabled": false
                        }
                    },
                    "automationBotId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
                    "lastIntentName": "TalkToAgent",
                    "lastIntentuserInput": "I want to talk to any agent.",
                    "dialog_tone": [
                        {
                            "tone_name": "fear",
                            "level": 2,
                            "count": 1,
                            "totalLevel": 2
                        }
                    ],
                    "accountId": "637368b4a1d039e34ba63bbf"
                },
                "workinghours": {
                    "workdays": "mon,tue,wed,thu,fri",
                    "workstart": "8:00 AM",
                    "workend": "5:00 PM"
                },
                "profImage": "no-avatar",
                "jTitle": "",
                "dept": "",
                "profColour": "#40e0d0",
                "activationStatus": "active",
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                        "_id": "646eef2f395ad73d95c1d9a1",
                        "firstName": "John",
                        "lastName": "Doe",
                        "userId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f"
                    },
                    "note": "2023-05-25T05:03:14.115Z",
                    "timestamp": "2023-05-25T05:16:31.505Z"
                }
            ],
            "userInfo": {
                "workinghours": {
                    "workdays": "mon,tue,wed,thu,fri",
                    "workstart": "8:00 AM",
                    "workend": "5:00 PM"
                },
                "profImage": "no-avatar",
                "jTitle": "",
                "dept": "",
                "profColour": "#2e8b57",
                "activationStatus": "active",
                "firstName": "",
                "lastName": "",
                "orgId": "o-e31a1a45-c24a-5074-b4b7-d44396e6e4ac",
                "_id": "u-ab549ab2-43db-5b07-ada9-409494d834a0",
                "identities": [
                    {
                        "val": "cs-b6296994-21c9-5108-9dee-1ab3dbbd0b8b/43027397-e2b7-463c-becb-e5d21091db89dbc01f55-fa69-4977-9b49-6a03eb46eff1",
                        "type": "mapped"
                    }
                ],
                "agentTransferConfig": {
                    "skillsIds": [],
                    "overrideAgents": false,
                    "overrideValues": [],
                    "assistEvents": {
                        "startEvent": {
                            "isEnabled": true,
                            "botId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
                            "dialogId": "dg-dea45cdd-c731-522e-a1dd-f5d5aacc5f39",
                            "dialogRefId": "6f3688aa-f41b-5d6e-8444-e27c6c225634"
                        }
                    },
                    "automationBotId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
                    "lastIntentName": "TalkToAgent",
                    "lastIntentuserInput": "I want to talk to an agent",
                    "dialog_tone": []
                },
                "city": "Bengaluru",
                "country": "India",
                "isp": "Bharti Airtel Ltd., Telemedia Services",
                "ipAddress": "122.171.19.66",
                "queue": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                "hostDomain": "https://bots.kore.ai",
                "os": "Windows",
                "device": "NA"
            },
            "dispositions": {
                "status": "UnKnown",
                "remarks": "2023-05-25T05:03:14.115Z",
                "dispositionSets": [
                    {
                        "dispositionsSet": "resolution",
                        "dispositionCodes": "Resolved"
                    }
                ],
                "metaStatus": "AGENT_CLOSED"
            }
        },
        {
            "startSessionTime": "2023-05-24T10:15:12.883Z",
            "botSessionId": "646de3b0b910e3bfa61f1fc7",
            "botId": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
            "userId": "u-472b02c5-ee96-5f5d-921a-0cc00c79c072",
            "orgId": "o-ca23f4c5-cc3e-586d-90e6-8375bf2d54ab",
            "source": "rtm",
            "_id": "c-cde8975-c644-49c5-a056-0905d28a1da7",
            "participants": [
                {
                    "queueId": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                    "queueStartTime": "2023-05-24T10:15:35.946Z",
                    "queueName": "Default Queue",
                    "agentId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
                    "name": "John Doe",
                    "status": "ABANDONED",
                    "assignedAt": "2023-05-24T10:15:36.151Z",
                    "endTimeStamp": "2023-05-24T10:15:51.169Z"
                }
            ],
            "transferDetails": [],
            "waitTime": 1208,
            "isProactiveAgentAssistEnabled": true,
            "status": "CLOSED",
            "callbackOpted": false,
            "contactFlow": [],
            "surveyRequired": "YES",
            "isDeveloper": false,
            "accountId": "637368b4a1d039e34ba63bbf",
            "language": "en",
            "keyIntentName": "TalkToAgent",
            "keyIntentUserInput": "I want to talk to an agent",
            "agentDesktopMeta": {
                "pagesVisited": [
                    {
                        "page": "Kore.ai Web Client",
                        "timestamp": "2023-05-22T09:14:29.919Z",
                        "timespent": 176456.407
                    }
                ]
            },
            "conversationType": "messaging",
            "priority": null,
            "queues": [
                {
                    "type": "ASSIGNED",
                    "status": "ACTIVE",
                    "isPreferredAgentTimeoutExpired": true,
                    "id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                    "name": "Default Queue",
                    "startTime": "2023-05-24T10:15:35.946Z"
                }
            ],
            "startTime": "2023-05-24T10:15:35.946Z",
            "endTime": "2023-05-24T10:25:36.150Z",
            "formData": [],
            "timestampValue": 1684923335946,
            "createdAt": "2023-05-24T10:15:35.949Z",
            "updatedAt": "2023-05-24T10:25:36.151Z",
            "__v": 0,
            "skills": [],
            "notes": [],
            "userInfo": {
                "workinghours": {
                    "workdays": "mon,tue,wed,thu,fri",
                    "workstart": "8:00 AM",
                    "workend": "5:00 PM"
                },
                "profImage": "no-avatar",
                "jTitle": "",
                "dept": "",
                "profColour": "#ffd700",
                "activationStatus": "active",
                "firstName": "",
                "lastName": "",
                "orgId": "o-e31a1a45-c24a-5074-b4b7-d44396e6e4ac",
                "_id": "u-472b02c5-ee96-5f5d-921a-0cc00c79c072",
                "identities": [
                    {
                        "val": "cs-b6296994-21c9-5108-9dee-1ab3dbbd0b8b/3063a7fb-414e-4fc9-b228-037fd76bbbb33983e1a7-6e49-47fa-88cf-6afd32bb7aa0",
                        "type": "mapped"
                    }
                ],
                "agentTransferConfig": {
                    "skillsIds": [],
                    "overrideAgents": false,
                    "overrideValues": [],
                    "assistEvents": {
                        "startEvent": {
                            "isEnabled": true,
                            "botId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
                            "dialogId": "dg-dea45cdd-c731-522e-a1dd-f5d5aacc5f39",
                            "dialogRefId": "6f3688aa-f41b-5d6e-8444-e27c6c225634"
                        }
                    },
                    "automationBotId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
                    "lastIntentName": "TalkToAgent",
                    "lastIntentuserInput": "I want to talk to an agent",
                    "dialog_tone": []
                },
                "city": "Bengaluru",
                "country": "India",
                "isp": "Bharti Airtel Ltd., Telemedia Services",
                "ipAddress": "122.171.19.66",
                "queue": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                "hostDomain": "https://bots.kore.ai",
                "os": "Windows",
                "device": "NA"
            },
            "dispositions": {
                "status": "DROP-OFF",
                "remarks": "I’m sorry. It seems like there are no agents that can help you at this time. Please reach out us a bit later.",
                "dispositionSets": null,
                "metaStatus": "SYSTEM_DROP_OFF"
            }
        }
    ],
    "skip": 0,
    "limit": 10,
    "hasMore": false,
    "totalPages": 1,
    "totalResults": 10
}

Response Body Parameters

Parameter Description Type
transferDetails Transfer details of the conversation. array
waitTime The wait time for the conversation in milliseconds. integer
isProactiveAgentAssistEnabled Whether proactive AgentAssist is enabled for the conversation. boolean
callbackOpted Whether callback is opted for the conversation.
boolean
contactFlow Contact flow information for the conversation. array
surveyRequired Whether a survey is required for the conversation. boolean
isDeveloper Whether the user is a developer. boolean
id The conversation Id. integer
userId The ID of the user associated with the conversation. string
source The source of the conversation.
string
botSessionId The ID of the bot session associated with the conversation. string
keyIntentName The key intent for the conversation. string
keyIntentUserInput The user input associated with the key intent for the conversation. string
agentDesktopMeta Additional metadata related to the agent desktop. object
conversationType The type of conversation (for example, messaging). string
priority The priority level of the conversation.
string
queues Queue details for the conversation. array
startTime The start time of the conversation. string
endTime The end time of the conversation string
formData Form data associated with the conversation. array
timestampValue The timestamp value of the conversation. integer
createdAt The creation time of the conversation.
string
updatedAt Last updated time of the conversation. string
skills The skills associated with the conversation. array
acceptedAt The time when the conversation was accepted. string
notes Notes associated with the conversation. array
dispositions Disposition details for the conversation. object
userInfo User information associated with the conversation.
object