Get a specific Conversation

Get a particular conversation by providing the Conversation Id.

Method	GET
Endpoint	`https://{{host}}/agentassist/api/v1/public/{{streamId}}/conversations/{{conversation-id}}`
Content-Type	`application/json`
Authorization	`auth: {{JWT}}` See How to generate the JWT Token.
API Scope	SmartAssist Analytics

Path Parameters

Parameter	Description	Type
host	The Environment URL. For example, https://smartassist.kore.ai	string, required
streamId	Bot ID or Stream ID. You can access it from the General Settings page of the bot.	string, required

Sample Request

curl --location ‘https://{{host}}/agentassist/api/v1/public/{{streamId}}/conversations/{{conversationId}}
--header 'auth: {{YOUR_JWT_ACCESS_TOKEN}}' \
--header 'accountId: {{YOUR_accountId}}'

Query Parameters

Parameter	Description	Type
conversationId	A specific conversationId. This will fetch the records from that conversation. In case only the specific conversation is required, set the limit to 1. Note: This field cannot be used in combination with dateFrom and dateTo.	string, required

Parameter

Description

Type

conversationId

A specific conversationId. This will fetch the records from that conversation.

In case only the specific conversation is required, set the limit to 1.

Note: This field cannot be used in combination with dateFrom and dateTo.

string, required

Sample Response

{
    "participants": [
        {
            "queueId": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
            "queueStartTime": "2023-05-22T04:55:05.350Z",
            "queueName": "Default Queue",
            "agentId": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
            "name": "John Doe",
            "status": "INACTIVE",
            "assignedAt": "2023-05-22T04:55:05.452Z",
            "startTimeStamp": "2023-05-22T04:55:07.718Z",
            "endTimeStamp": "2023-05-22T05:29:14.043Z",
            "isTransferred": false,
            "onInterrupt": true
        }
    ],
    "transferDetails": [
        {
            "fromQueue": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
            "fromAgent": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
            "transferredType": "QUEUE",
            "transferredTo": [
                {
                    "id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
                    "name": "Default Queue",
                    "type": "QUEUE"
                }
            ],
            "transferredBy": "u-b19cd89e-6533-59af-b491-eec9bf8f8b9f",
            "priority": "HIGHEST",
            "transferredAt": "2023-05-22T05:29:14.007Z",
            "isManager": false
        }
    ],
    "waitTime": 3369,
    "isProactiveAgentAssistEnabled": true,
    "status": "CLOSED",
    "callbackOpted": false,
    "contactFlow": [],
    "surveyRequired": "YES",
    "isDeveloper": false,
    "_id": "c-3c04346-e522-4c53-9e03-c9566d859aad",
    "orgId": "o-ca23f4c5-cc3e-586d-90e6-8375bf2d54ab",
    "userId": "u-aa15c0f4-7f78-5912-8713-f5cd1c3e476e",
    "accountId": "637368b4a1d039e34ba63bbf",
    "botId": "st-3bf09bef-f979-5489-b337-f465bd5db1f4",
    "source": "rtm",
    "botSessionId": "646af57bcc41e5bfbd5efb82",
    "language": "en",
    "keyIntentName": "TalkToAgent",
    "keyIntentUserInput": "I want to talk to an agent",
    "agentDesktopMeta": {
        "pagesVisited": [
            {
                "page": "Kore.ai Web Client",
                "timestamp": "2023-05-18T03:36:25.601Z",
                "timespent": 350312.351
            }
        ]
    },
    "conversationType": "messaging",
    "priority": 5,
    "queues": [
        {
            "type": "ASSIGNED",
            "status": "INACTIVE",
            "isPreferredAgentTimeoutExpired": true,
            "id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
            "name": "Default Queue",
            "startTime": "2023-05-22T04:55:05.350Z"
        },
        {
            "type": "TRANSFERRED",
            "status": "ACTIVE",
            "isPreferredAgentTimeoutExpired": true,
            "id": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
            "startTime": "2023-05-22T05:29:14.007Z",
            "name": "Default Queue"
        }
    ],
    "startTime": "2023-05-22T04:55:05.351Z",
    "endTime": "2023-05-22T05:29:14.086Z",
    "formData": [],
    "timestampValue": 1684731305351,
    "createdAt": "2023-05-22T04:55:05.354Z",
    "updatedAt": "2023-05-22T05:29:24.067Z",
    "__v": 0,
    "skills": [],
    "acceptedAt": "2023-05-22T04:55:07.718Z",
    "notes": [],
    "dispositions": {
        "metaStatus": "SYSTEM_DROP_OFF",
        "status": "DROP-OFF",
        "remarks": "I’m sorry. It seems like there are no agents that can help you at this time. Please reach out us a bit later.",
        "dispositionSets": null
    },
    "userInfo": {
        "workinghours": {
            "workdays": "mon,tue,wed,thu,fri",
            "workstart": "8:00 AM",
            "workend": "5:00 PM"
        },
        "profImage": "no-avatar",
        "jTitle": "",
        "dept": "",
        "profColour": "#ff4500",
        "activationStatus": "active",
        "firstName": "",
        "lastName": "",
        "orgId": "o-e31a1a45-c24a-5074-b4b7-d44396e6e4ac",
        "_id": "u-aa15c0f4-7f78-5912-8713-f5cd1c3e476e",
        "identities": [
            {
                "val": "cs-b6296994-21c9-5108-9dee-1ab3dbbd0b8b/dc5680b0-a4a4-4ed1-afe7-fa77bda4f1586736bed4-850f-41cf-8baf-2eb8857490ce",
                "type": "mapped"
            }
        ],
        "agentTransferConfig": {
            "skillsIds": [],
            "overrideAgents": false,
            "overrideValues": [],
            "assistEvents": {
                "startEvent": {
                    "isEnabled": true,
                    "botId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
                    "dialogId": "dg-dea45cdd-c731-522e-a1dd-f5d5aacc5f39",
                    "dialogRefId": "6f3688aa-f41b-5d6e-8444-e27c6c225634"
                }
            },
            "automationBotId": "st-ba0fcf10-b687-53b0-ad16-16cbacf20dd1",
            "lastIntentName": "TalkToAgent",
            "lastIntentuserInput": "I want to talk to an agent",
            "dialog_tone": []
        },
        "city": "Raha Gaon",
        "country": "India",
        "isp": "Bharti Airtel Ltd. AS for GPRS Service",
        "ipAddress": "106.203.156.168",
        "queue": "qu-241a4d7-e5d0-45a9-8032-8238450501c2",
        "hostDomain": "https://bots.kore.ai",
        "os": "Windows",
        "device": "NA"
    }
}

Response Body Parameters

Parameter	Description	Type
transferDetails	Transfer details of the conversation.	array
waitTime	The wait time for the conversation in milliseconds.	integer
isProactiveAgentAssistEnabled	Whether proactive AgentAssist is enabled for the conversation.	boolean
callbackOpted	Whether callback is opted for the conversation.	boolean
contactFlow	Contact flow information for the conversation.	array
surveyRequired	Whether a survey is required for the conversation.	boolean
isDeveloper	Whether the user is a developer.	boolean
id	The conversation Id.	integer
userId	The ID of the user associated with the conversation.	string
source	The source of the conversation.	string
botSessionId	The ID of the bot session associated with the conversation.	string
keyIntentName	The key intent for the conversation.	string
keyIntentUserInput	The user input associated with the key intent for the conversation.	string
agentDesktopMeta	Additional metadata related to the agent desktop.	object
conversationType	The type of conversation (for example, messaging).	string
priority	The priority level of the conversation.	string
queues	Queue details for the conversation.	array
startTime	The start time of the conversation.	string
endTime	The end time of the conversation	string
formData	Form data associated with the conversation.	array
timestampValue	The timestamp value of the conversation.	integer
createdAt	The creation time of the conversation.	string
updatedAt	Last updated time of the conversation.	string
skills	The skills associated with the conversation.	array
acceptedAt	The time when the conversation was accepted.	string
notes	Notes associated with the conversation.	array
dispositions	Disposition details for the conversation.	object
userInfo	User information associated with the conversation.	object

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