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Introduction to SmartAssist
Glossary
SmartAssist Lifecycle Management
SmartAssist Setup Guide
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Release Notes
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Frequently Asked Questions (FAQ)

EXPERIENCE DESIGNERS
Flow Designer
Introduction
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ADMINISTRATORS
Account Management
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API Reference
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Integrations
Genesys Voice Bot
Genesys + Kore Voice Automation - Manual Installation Guide
Voice Automation - Integration with Amazon Connect
Voice Automation NiceCX (CX One) - SIP Integration
Talkdesk Voice Automation
ID R&D Integration With Kore
Audit Report

AGENTS
Agent Console
Introduction
Conversation Tray
Incoming Interactions
Interacting with Customers
Additional Tools
My Dashboard

SUPERVISORS
Dashboard
Automation
Queues and Agents
Interactions
Monitor Queues, Agents, Interactions, and Service Levels
Manage Layout

BUSINESS USERS
Reports
Introduction
Reports List

Delete a Queue

To delete a specific queue with the given  streamId and queueId.

Method DELETE
Endpoints https://{{host}}/agentassist/api/v1/public/{{streamId}}/queues/{id}
Content Type application/json
Authorization auth: {{JWT}}
See How to generate the JWT Token.
API Scope Configuration

Path Parameters

 

Parameter Description Type
host Environment URL, for example, https://smartassist.kore.ai string, required
botId botId or streamId. You can access it from the General Settings page of the bot. string, required
id Can be taken from the /queues GET api. string, required

Sample Request

curl --location --request DELETE 'http://smartassist.kore.ai/agentassist/api/v1/public/st-0aae83f7-49c7-58c8-921a-29d84d03xxxx/queues' \
--header 'accept: application/json' \
--header 'accountId: 64dc99337ac0b4d3d684exxx' \
--header 'auth: eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBJZCI6ImNzLTdlZjBkY2IwLTQ1ZTItNTY3YS1hYzMyLTkwNTA1NzdmMWIyYiJ9.7t145BjU0eZDdlnXYazmqkVT-8WpDIUgCquQM0Uxxxx' \
--header 'Content-Type: application/json' \
--data ''

Delete a Queue

To delete a specific queue with the given  streamId and queueId.

Method DELETE
Endpoints https://{{host}}/agentassist/api/v1/public/{{streamId}}/queues/{id}
Content Type application/json
Authorization auth: {{JWT}}
See How to generate the JWT Token.
API Scope Configuration

Path Parameters

 

Parameter Description Type
host Environment URL, for example, https://smartassist.kore.ai string, required
botId botId or streamId. You can access it from the General Settings page of the bot. string, required
id Can be taken from the /queues GET api. string, required

Sample Request

curl --location --request DELETE 'http://smartassist.kore.ai/agentassist/api/v1/public/st-0aae83f7-49c7-58c8-921a-29d84d03xxxx/queues' \
--header 'accept: application/json' \
--header 'accountId: 64dc99337ac0b4d3d684exxx' \
--header 'auth: eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBJZCI6ImNzLTdlZjBkY2IwLTQ1ZTItNTY3YS1hYzMyLTkwNTA1NzdmMWIyYiJ9.7t145BjU0eZDdlnXYazmqkVT-8WpDIUgCquQM0Uxxxx' \
--header 'Content-Type: application/json' \
--data ''