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Introduction to SmartAssist
Glossary
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SmartAssist Setup Guide
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Release Notes
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Frequently Asked Questions (FAQ)

EXPERIENCE DESIGNERS
Flow Designer
Introduction
Create Experience Flows
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IVR Menu
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Split
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Use Cases
Overview
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ADMINISTRATORS
Account Management
Switch Account
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Routing
Skills
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User Management
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Agent Groups
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Role Management
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Limitations With Accounts Using AudioCodes
Agent Transfer
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Overview
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API Reference
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API List
Integrations
Genesys Voice Bot
Genesys + Kore Voice Automation - Manual Installation Guide
Voice Automation - Integration with Amazon Connect
Voice Automation NiceCX (CX One) - SIP Integration
Talkdesk Voice Automation
ID R&D Integration With Kore
Audit Report

AGENTS
Agent Console
Introduction
Conversation Tray
Incoming Interactions
Interacting with Customers
Additional Tools
My Dashboard

SUPERVISORS
Dashboard
Automation
Queues and Agents
Interactions
Monitor Queues, Agents, Interactions, and Service Levels
Manage Layout

BUSINESS USERS
Reports
Introduction
Reports List

Create an Agent Group

To add an agent with the given Stream Id.

Method POST
Endpoint https://{{host}}/agentassist/api/v1/public/{{streamId}}/agent-groups
Content Type application/json
Authorization auth: {{JWT}}
See How to generate the JWT Token.
API Scope SmartAssist Analytics

 

Path Parameters

Parameter Description Type
host Environment URL, for example, https://smartassist.kore.ai  String, Required
BotId BotId or StreamId. You can access it from the General Settings page of the bot.  String, Required

 

Sample Request

curl --location --request POST \
     'https://{{host}}/agentassist/api/v1/public/{{streamId}}/agent-groups'
      --header 'auth: {jwt-code}' \
      --header 'Content-Type: application/json' \
      --data-raw '
     {
      "name": "US West Coast team",
      "description": "US west coast team handles west side.",
     }'

Body Parameters

 

Parameter Description Type
name Name of the Agent Group up to 50 characters long.  String, Required
description Brief description of the agent Group up to 50 characters long.  String, Required

 

Sample Response

{
    "name": "US West Coast team",
    "description": "US west coast team handles west side.",
}

Create an Agent Group

To add an agent with the given Stream Id.

Method POST
Endpoint https://{{host}}/agentassist/api/v1/public/{{streamId}}/agent-groups
Content Type application/json
Authorization auth: {{JWT}}
See How to generate the JWT Token.
API Scope SmartAssist Analytics

 

Path Parameters

Parameter Description Type
host Environment URL, for example, https://smartassist.kore.ai  String, Required
BotId BotId or StreamId. You can access it from the General Settings page of the bot.  String, Required

 

Sample Request

curl --location --request POST \
     'https://{{host}}/agentassist/api/v1/public/{{streamId}}/agent-groups'
      --header 'auth: {jwt-code}' \
      --header 'Content-Type: application/json' \
      --data-raw '
     {
      "name": "US West Coast team",
      "description": "US west coast team handles west side.",
     }'

Body Parameters

 

Parameter Description Type
name Name of the Agent Group up to 50 characters long.  String, Required
description Brief description of the agent Group up to 50 characters long.  String, Required

 

Sample Response

{
    "name": "US West Coast team",
    "description": "US west coast team handles west side.",
}