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Fetch Call Recording (Version 2)

This API facilitates the downloading of voice call recordings. The API provides an S3-hosted URL where the recording can be accessed.

NOTE: The earlier version of the Call Recording API is expected to be deprecated in the future. We will ensure existing customers receive sufficient advance notice. However, we recommend that new customers utilize v2 moving forward.

Method GET
Endpoint https://{{host}}/api/public/bot/{{:streamId}}/v2/recordings
Content Type application/json
Authorization auth: {{JWT}}

See How to generate the JWT Token.

API Scope SmartAssist Recordings

Path Parameters

PARAMETER DESCRIPTION TYPE
host Environment URL, for example, https://smartassist.kore.ai string, required
BotId BotId or StreamId. You can access it from the General Settings page of the bot. string, required

Query Parameters

PARAMETER DESCRIPTION TYPE
userId The ID of the user whose conversation history will be accessed. It can be a user email ID or an enterprise-assigned unique ID. You can access it from the conversation logs. string, required
sessionId The unique identifier for the session record. You can access it from the conversation logs. string, required

 

Sample Request

curl --location 'https://uat-smartassist.kore.ai/api/public/bot/st-fd81a2b1-43af-544d-8082-831bc09cxxxx/v2/recordings?sessionId=65e7133a3242653c58d7xxxx' \
--header 'auth: {{JWT_TOKEN}}' \
--header 'Content-Type: application/json'

Sample Response

{
   "status": "success",
   "recording": [
       {
           "fileName": "22d8ca62d5c430a03a8d06999289a7c0-merged.wav",
           "fileUrl": "https://uat-smartassist.kore.ai/api/getMediaStream/smartassistrecording/UAT/o-ddda92ea-9174-5c0d-8938-4b5f13ab89bf/st-fd81a2b1-43af-544d-8082-831bc09c78a3/2024/05-03-2024/f-4a76076d-56f1-5b99-999f-5c760568405a.wav?e=1709706278&n=6398115875&s=InpqMWpnVzRkajFlc1RZeGVzaDBHM2pwWFFibzVwcEloTkkrSW5UbTZ0ek09Ig$$"
       }
   ]
}

Recording Statuses

STATUS DESCRIPTION
success The URL is generated successfully.
media_unavailable The recording is not available on the server.
call_in_progress A call is currently ongoing.
media_in_progress The phase after the call ends but before the media generation begins.

Fetch Call Recording (Version 2)

This API facilitates the downloading of voice call recordings. The API provides an S3-hosted URL where the recording can be accessed.

NOTE: The earlier version of the Call Recording API is expected to be deprecated in the future. We will ensure existing customers receive sufficient advance notice. However, we recommend that new customers utilize v2 moving forward.

Method GET
Endpoint https://{{host}}/api/public/bot/{{:streamId}}/v2/recordings
Content Type application/json
Authorization auth: {{JWT}}

See How to generate the JWT Token.

API Scope SmartAssist Recordings

Path Parameters

PARAMETER DESCRIPTION TYPE
host Environment URL, for example, https://smartassist.kore.ai string, required
BotId BotId or StreamId. You can access it from the General Settings page of the bot. string, required

Query Parameters

PARAMETER DESCRIPTION TYPE
userId The ID of the user whose conversation history will be accessed. It can be a user email ID or an enterprise-assigned unique ID. You can access it from the conversation logs. string, required
sessionId The unique identifier for the session record. You can access it from the conversation logs. string, required

 

Sample Request

curl --location 'https://uat-smartassist.kore.ai/api/public/bot/st-fd81a2b1-43af-544d-8082-831bc09cxxxx/v2/recordings?sessionId=65e7133a3242653c58d7xxxx' \
--header 'auth: {{JWT_TOKEN}}' \
--header 'Content-Type: application/json'

Sample Response

{
   "status": "success",
   "recording": [
       {
           "fileName": "22d8ca62d5c430a03a8d06999289a7c0-merged.wav",
           "fileUrl": "https://uat-smartassist.kore.ai/api/getMediaStream/smartassistrecording/UAT/o-ddda92ea-9174-5c0d-8938-4b5f13ab89bf/st-fd81a2b1-43af-544d-8082-831bc09c78a3/2024/05-03-2024/f-4a76076d-56f1-5b99-999f-5c760568405a.wav?e=1709706278&n=6398115875&s=InpqMWpnVzRkajFlc1RZeGVzaDBHM2pwWFFibzVwcEloTkkrSW5UbTZ0ek09Ig$$"
       }
   ]
}

Recording Statuses

STATUS DESCRIPTION
success The URL is generated successfully.
media_unavailable The recording is not available on the server.
call_in_progress A call is currently ongoing.
media_in_progress The phase after the call ends but before the media generation begins.