This feature lets you configure the language and speech settings within SmartAssist, to manage how your contact center uses languages and speech recognition.

Go to Configuration > System Setup > Language & Speech to access Language and Speech settings.

This section of SmartAssist provides access to the following settings:

Supported languages: Define the languages you want agents and automation to work with.
Voice Preferences: Choose the engines to use with SmartAssist for Automated Speech Recognition (ASR) and Text-to-Speech (TTS).
Hold Audio: Define the default audio that plays to callers while on hold or waiting in the queue.

Language and Speech Overview

This feature lets you configure the language and speech settings within SmartAssist, to manage how your contact center uses languages and speech recognition.

Go to Configuration > System Setup > Language & Speech to access Language and Speech settings.

This section of SmartAssist provides access to the following settings:

Supported languages: Define the languages you want agents and automation to work with.
Voice Preferences: Choose the engines to use with SmartAssist for Automated Speech Recognition (ASR) and Text-to-Speech (TTS).
Hold Audio: Define the default audio that plays to callers while on hold or waiting in the queue.