In the Language & Speech section of SmartAssist, you can configure the voice preferences to personalize the ASR Engine and the voice that plays for your text-to-speech conversions.

Steps to modify the voice preferences:

1. Go to CONFIGURATION > Language & Speech > Voice Preferences.
   
2. Select the following on the Voice Preferences window:
   1. Language
   2. Automatic Speech Recognition Engine (ASR)
      1. ASR
      2. Dialect
      3. Primary ASR Configuration (Advanced Setting)
      4. Fallback ASR Configuration (Advanced Setting)
   3. Text to Speech Engine (TTS)
      1. TTS
      2. Voice
   4. Voice Preview
      1. Sample Text: Enter Sample Text to preview your voice selection. You can play, navigate through the audio (Back/Forward), and adjust the preview volume. Clicking the More Options (⋮) button reveals options to adjust Playback Speed. Click the Play button next to any available voice to preview it. Voices are available for all TTS engines, but each engine has its voice options. Select a different Voice Language if required.
      2. Primary TTS Configuration (Advanced Setting)
      3. Fallback TTS Configuration (Advanced Setting)
         
3. Click Done once you have completed configuring your voice preferences. The set voice, language, and dialect apply to automated customer responses that use text-to-speech.
   
   

List of Supported Dialects

The following dialects are supported:

Related Link

• Support for Third Party ASR, TTS, and Voice Biometrics