System Requirements 

Minimum System Requirements

• x64-based processor with four CPU cores (Quad-core processor).
• 64-bit operating system (Windows 11 or higher, MacOS Monterey or higher).
• At least 8 GB of RAM (16 GB RAM is recommended).
• 50 GB of free hard disk space.
• Network Interface Card (NIC) with 1 Gbps.

The software may also work on any desktop operating system that meets the other system requirements and can install a supported web browser, such as Linux and Chrome OS. Still, it has not been tested and certified for all such combinations.

Additional Requirements

• Network Bandwidth: 5 Megabits per second (Mbps) for voice, video calls, and co-browse sessions.
• Minimum screen resolution: 1024 x 768 at 20 frames per second (FPS).
• We recommend that each computer includes antimalware protection.
  

  Note: Some antivirus software runs real-time inspection on HTTPS and audio packets, and may lower the audio quality of WebRTC.

Web Browser Requirements

Browser Matrix

The following web browsers are supported for use with SmartAssist/XO Contact Center Agent and Supervisor Console.

Browser	Core features	Video chat	Screen sharing	WebRTC Calling
Chrome	Supported	Supported	Supported	Supported
Edge	Supported	Supported	Supported	Supported
Safari	Supported	Supported	Supported	Supported

Full Support

• Chrome — Requires a current major release or one previous version.
• Microsoft Edge Chromium — Requires current release.

Version recommendations are made based on the outcomes of Kore’s internal testing. The software may work without issues on older browser versions as well.
Still, the customer will be required to update browser versions if an issue is identified due to browser version mismatches.

Disable Your Browser’s Sleep Mode Setting

When using the SmartAssist/XOCC console in a browser with multiple tabs open, you may experience connection issues when the console isn’t the active tab. To prevent this from happening, you might want to consider disabling your browser’s sleep mode setting. For more information, see below.

Microsoft Edge

In Microsoft Edge, you can disable sleep mode for specific sites.

1. Start Microsoft Edge.
2. Click Settings and more…
3. Click Settings. The Settings tab appears.
4. Click System and performance.
5. Under Never put these sites to sleep, click Add. The Add a site dialog appears.
6. Type your region domain in the Site box using this format [*].domain. For example, [*.]kore.ai.
7. Click Add.

Google Chrome

In Google Chrome, you can disable sleep mode for specific sites.

1. Start Google Chrome.
2. Click Customize and Control Google Chrome ….
3. Click Settings. The Settings tab appears.
4. Click Performance.
5. On the Memory tile, locate the Always keep these sites active setting and click Add. The Add Sites dialog appears.
6. Click Add Sites manually.
7. Type your region domain in the Site box. For example, smartassist.kore.ai or platform.kore.ai 
8. Click Add.

Firewall Requirements

Allow traffic and whitelist the ports listed below in their respective firewalls based on the Session Border Controller (SBC) to which they connect.