System Requirements 

Minimum System requirements

• 64-bit operating system (Windows 11 or higher, MacOS Monterey or higher)
• 8 GB RAM minimum 
• Quad-core processor

The software may also work on any desktop operating system that meets the other system requirements and can install a supported web browser, such as Linux and Chrome OS but it has not been tested and certified for use for all such combinations. 

Additional requirements

• Network Bandwidth: 5 MBPS for voice, video calls, and co-browse sessions
• JavaScript must be enabled
• Minimum screen resolution: 1024 x 768

Important Points to Note

• Kore advises against using the same Kore account for multiple simultaneous logins. This includes logging into the same account across different tabs or browsers, using the account both in the mobile browser and a web browser, or accessing the account from multiple computers at the same time.
• Kore suggests that PCs should surpass the minimum system requirements when utilizing WebRTC for voice, video, or other resource-heavy third-party software. For instance, third-party applications may demand more resources than Kore. Due to the variation in the type and number of additional applications on each machine, Kore cannot offer specific recommendations. The most effective approach is to experiment with the intended agent setup to confirm that the system has sufficient CPU, memory, and network capacity to run all applications smoothly.
• Kore recommends that every device or computer enabled with Kore includes antimalware protection. Please note that some antivirus programs perform real-time scanning on HTTPS and audio packets, which may degrade WebRTC audio quality.

Supported Browsers 

Browser Matrix

The following web browsers are supported for use with SmartAssist/XO Contact Center Agent and Supervisor Console.

Browser	Core features	Video chat	Screen sharing	WebRTC Calling
Chrome	Supported	Supported	Supported	Supported
Edge	Supported	Supported	Supported	Supported
Safari	Supported	Supported	Supported	Supported

Full Support

• Chrome — Requires current major release or one version previous.
• Microsoft Edge Chromium — Requires current release.

Version recommendations are made based on the outcomes of Kore’s internal testing. The software may work without issues on older browser versions as well but the customer will be required to update browser versions if an issue is identified due to browser version mismatches. 

Disable Your Browser’s Sleep Mode Setting

When using the SmartAssist/XOCC console in a browser with multiple tabs open, you may experience connection issues when the console isn’t the active tab. To prevent this from happening, you might want to consider disabling your browser’s sleep mode setting. For more information, see below.

Microsoft Edge

In Microsoft Edge, you can disable sleep mode for specific sites.

1. Start Microsoft Edge.
2. Click Settings and more…. 
3. Click Settings. The Settings tab appears.
4. Click System and performance.
5. Under Never put these sites to sleep, click Add. The Add a site dialog appears.
6. Type your region domain in the Site box using this format [*].domain]. For example, [*.]kore.ai.
7. Click Add.

Google Chrome

In Google Chrome, you can disable sleep mode for specific sites.

1. Start Google Chrome.
2. Click Customize and control Google Chrome ….
3. Click Settings. The Settings tab appears.
4. Click Performance.
5. On the Memory tile, locate the Always keep these sites active setting and click Add. The Add sites dialog appears.
6. Click Add sites manually.
7. Type your region domain in the Site box. For example, smartassist.kore.ai or platform.kore.ai 
8. Click Add.