A Custom Name by which to identify the node later.
In the Transfer To section, select the target flow from the dropdown list under Choose a Flow.

Error Handling

Use this section to handle system errors during customer interactions.

Your Message to User: The message that will be played or displayed to the customer. Select one of the following options from under Choose your message type:
- Text to speech: This option allows you to transcribe text to speech. Type the text to be transcribed in the textbox or select an already configured message.
  - Create a new prompt message to be played out for the Text to Speech message type by clicking + Create New. Enter a name for your message, type its contents and select the language.
  - Define multiple message types for the prompt message to be played to the customer by clicking + Add Another. In this case, one message will be randomly selected and played during runtime.

Audio File: You can type a new message to be played to the customer in the text field or click + Upload New to upload an audio file (.mp3 or .wav format) with the message to be played.

Link: Click + Create New to add the text of the message you want to play to the customer and insert the URL of an audio file in .mp3 or .wav format. Click + Add Another to add another message URL.

Action: Select the node to which you want to direct the error handling flow and define the system behavior. Either select a node type to create the node or identify and select an existing node.

On this Page

Go To Flow

This node helps navigate from a parent to a target flow that is already built in a specific part of the customer interaction.

To configure this node, set up the following:

Go to General Settings and provide the following:

A Custom Name by which to identify the node later.
In the Transfer To section, select the target flow from the dropdown list under Choose a Flow.

Use this section to handle system errors during customer interactions.

Your Message to User: The message that will be played or displayed to the customer. Select one of the following options from under Choose your message type:
- Text to speech: This option allows you to transcribe text to speech. Type the text to be transcribed in the textbox or select an already configured message.
  - Create a new prompt message to be played out for the Text to Speech message type by clicking + Create New. Enter a name for your message, type its contents and select the language.
  - Define multiple message types for the prompt message to be played to the customer by clicking + Add Another. In this case, one message will be randomly selected and played during runtime.

Audio File: You can type a new message to be played to the customer in the text field or click + Upload New to upload an audio file (.mp3 or .wav format) with the message to be played.

Link: Click + Create New to add the text of the message you want to play to the customer and insert the URL of an audio file in .mp3 or .wav format. Click + Add Another to add another message URL.

Action: Select the node to which you want to direct the error handling flow and define the system behavior. Either select a node type to create the node or identify and select an existing node.