Using configurable translation services, agents and supervisors can translate call transcripts into their preferred language, improving comprehension and global team collaboration while maintaining accuracy.

Steps to configure translation:

1. Go to CONFIGURATION > Advanced Settings > Translation Configurations.
   
2. Turn on the toggle to enable translations, and enter the Microsoft Translator Access Key.
   
   
3. Click Save. Translation is enabled in the dashboard interactions.
   

   Note: Template messages will not be translated in the conversation transcripts.

Related Posts

• Interactions
• Dispositions