GETTING STARTED
Introduction to SmartAssist
Glossary
Minimum System and Browser Requirements
SmartAssist Lifecycle Management
SmartAssist Setup Guide
Sign Up for SmartAssist
Setup SmartAssist for Use With AgentAssist
Release Notes
Recent Updates
Previous Versions
Frequently Asked Questions (FAQ)

EXPERIENCE DESIGNERS
Flow Designer
Introduction
Create Experience Flows
Navigate the Flow Designer
Experience Flow Nodes
Introduction
Node Types
Start
IVR Menu
IVR Digit Input
Conversational Input
Split
Check Agent Availability
Check Business Hours
Message Prompt
Run Automation
Agent Transfer
Connect to API
Go to Flow
Deflect to Chat
Script Task
Set Queue
End Flow
Waiting Experience
Conversation Automation
Testing Widget
Use Cases
Overview
Questions & Answers
Conversations

ADMINISTRATORS
Account Management
Switch Account
Invite Developers to an Account
Routing
Skills
Skill Groups
Queues
Hours of Operation
Default Flows
User Management
Users
Agent Groups
Agent Settings
Role Management
Agent Status
System Setup
Channels
Voice
Chat
Email
Limitations With Accounts Using AudioCodes
Agent Transfer
Surveys
Agent Forms
Dispositions
Language & Speech
Overview
Language Management
Voice Preferences
Hold Audio
Standard Responses
Widgets
Utils
AgentAssist Settings
SearchAssist
Widget Theming (Layout Customization)
Advanced Settings
Co-Browse Settings
Community WFM (Beta)
Automatic Conversation Summary (Beta)
Intelligent Agent Tools
Reject Calls With a Delayed First Response
API Reference
API Setup
API List
Integrations
Genesys Voice Bot
Genesys + Kore Voice Automation - Manual Installation Guide
Voice Automation - Integration with Amazon Connect
Voice Automation NiceCX (CX One) - SIP Integration
Talkdesk Voice Automation
Kore Voice Automation (IVA) Integration with Zoom Contact Center (CC)
ID R&D Integration With Kore
Audit Report

AGENTS
Agent Console
Introduction
Conversation Tray
Incoming Interactions
Interacting with Customers
Additional Tools
My Dashboard

SUPERVISORS
Dashboard
Automation
Queues and Agents
Interactions
Monitor Queues, Agents, Interactions, and Service Levels
Manage Layout

BUSINESS USERS
Reports
Introduction
Reports List

Reject Calls With a Delayed First Response

The Reject calls with a delayed first response setting allows customers to specify when a call should be considered “connected.” The call is connected if enabled when the platform successfully sends its first message (first volley). This configuration ensures that users do not experience dead air, providing a more seamless interaction experience with the bot.

When should a call connection event be sent?

While transferring calls from an existing telephony provider to Kore Voice Gateway, a connection event is sent when calls reach Kore VG; in rare circumstances, there may be a delay in response being generated. This setting can be used to reject calls and send them back to the source if an initial message is not generated within 10 seconds.
Administrators/Supervisors can enable this feature by going to CONFIGURATION > Advanced Settings > Reject calls with a delayed first response.

Reject Calls With a Delayed First Response

The Reject calls with a delayed first response setting allows customers to specify when a call should be considered “connected.” The call is connected if enabled when the platform successfully sends its first message (first volley). This configuration ensures that users do not experience dead air, providing a more seamless interaction experience with the bot.

When should a call connection event be sent?

While transferring calls from an existing telephony provider to Kore Voice Gateway, a connection event is sent when calls reach Kore VG; in rare circumstances, there may be a delay in response being generated. This setting can be used to reject calls and send them back to the source if an initial message is not generated within 10 seconds.
Administrators/Supervisors can enable this feature by going to CONFIGURATION > Advanced Settings > Reject calls with a delayed first response.