GETTING STARTED
Introduction to SmartAssist
Glossary
Minimum System and Browser Requirements
SmartAssist Lifecycle Management
SmartAssist Setup Guide
Sign Up for SmartAssist
Setup SmartAssist for Use With AgentAssist
Release Notes
Recent Updates
Previous Versions
Frequently Asked Questions (FAQ)
EXPERIENCE DESIGNERS
Flow Designer
Introduction
Create Experience Flows
Navigate the Flow Designer
Experience Flow Nodes
Introduction
Node Types
Start
IVR Menu
IVR Digit Input
Conversational Input
Split
Check Agent Availability
Check Business Hours
Message Prompt
Run Automation
Agent Transfer
Connect to API
Go to Flow
Deflect to Chat
Script Task
Set Queue
End Flow
Waiting Experience
Conversation Automation
Testing Widget
Use Cases
Overview
Questions & Answers
Conversations
ADMINISTRATORS
Account Management
Switch Account
Invite Developers to an Account
Routing
Skills
Skill Groups
Queues
Hours of Operation
Default Flows
User Management
Users
Agent Groups
Agent Settings
Role Management
Agent Status
System Setup
Channels
Voice
Chat
Email
Limitations With Accounts Using AudioCodes
Agent Transfer
Surveys
Agent Forms
Dispositions
Language & Speech
Overview
Language Management
Voice Preferences
Hold Audio
Standard Responses
Widgets
Utils
AgentAssist Settings
SearchAssist
Widget Theming (Layout Customization)
Advanced Settings
Co-Browse Settings
Community WFM (Beta)
Automatic Conversation Summary (Beta)
Intelligent Agent Tools
Reject Calls With a Delayed First Response
API Reference
API Setup
API List
Integrations
Genesys Voice Bot
Genesys + Kore Voice Automation - Manual Installation Guide
Voice Automation - Integration with Amazon Connect
Voice Automation NiceCX (CX One) - SIP Integration
Talkdesk Voice Automation
Kore Voice Automation (IVA) Integration with Zoom Contact Center (CC)
ID R&D Integration With Kore
Audit Report
AGENTS
Agent Console
Introduction
Conversation Tray
Incoming Interactions
Interacting with Customers
Additional Tools
My Dashboard
SUPERVISORS
Dashboard
Automation
Queues and Agents
Interactions
Monitor Queues, Agents, Interactions, and Service Levels
Manage Layout
BUSINESS USERS
Reports
Introduction
Reports List

Chat

After you design experience flows, you can add chat channels that customers use to access and interact with your flow when it is deployed. 

For example, you can allow interaction through a Twilio SMS account or a third-party application such as WhatsApp, Facebook Messenger, Skype, Slack, etc. When customers contact you via an integrated chat service, they can be assisted via an experience flow by a Virtual Assistant configured with the Kore.ai XO Platform.

You can find the Chat Channels section within SmartAssist by going to Configuration > System Setup > Channels > Chat.

Clicking the Chat tab takes you to the Kore.ai XO Platform, where you can configure the channel. To learn more, see Channel Enablement.

Chat

After you design experience flows, you can add chat channels that customers use to access and interact with your flow when it is deployed. 

For example, you can allow interaction through a Twilio SMS account or a third-party application such as WhatsApp, Facebook Messenger, Skype, Slack, etc. When customers contact you via an integrated chat service, they can be assisted via an experience flow by a Virtual Assistant configured with the Kore.ai XO Platform.

You can find the Chat Channels section within SmartAssist by going to Configuration > System Setup > Channels > Chat.

Clicking the Chat tab takes you to the Kore.ai XO Platform, where you can configure the channel. To learn more, see Channel Enablement.