GETTING STARTED
Introduction to SmartAssist
Glossary
SmartAssist Lifecycle Management
SmartAssist Setup Guide
Sign Up for SmartAssist
Release Notes
Recent Updates
Previous Versions
Frequently Asked Questions (FAQ)

EXPERIENCE DESIGNERS
Flow Designer
Introduction
Create Experience Flows
Navigate the Flow Designer
Experience Flow Nodes
Introduction
Node Types
IVR Menu
IVR Digit Input
Conversational Input
Split
Check Agent Availability
Check Business Hours
Message Prompt
Run Automation
Agent Transfer
Connect to API
Go to Flow
Deflect to Chat
Script Task
Set Queue
End Flow
Waiting Experience
Conversation Automation
Testing Widget
Use Cases
Overview
Questions & Answers
Conversations

ADMINISTRATORS
Account Management
Switch Account
Invite Developers to an Account
Routing
Skills
Skill Groups
Queues
Hours of Operation
Default Flows
User Management
Users
Agent Groups
Agent Settings
Role Management
Agent Status
System Setup
Channels
Voice
Chat
Email
Limitations With Accounts Using AudioCodes
Agent Transfer
Surveys
Agent Forms
Dispositions
Language & Speech
Overview
Language Management
Voice Preferences
Hold Audio
Standard Responses
Handling Sensitive Data
Widgets
Utils
AgentAssist Settings
SearchAssist
Advanced Settings
Co-Browse Settings
Community WFM (Beta)
Automatic Conversation Summary (Beta)
Intelligent Agent Tools
Sensitive Data Masking
API Reference
API Setup
API List
Integrations
Genesys Voice Bot
Genesys + Kore Voice Automation - Manual Installation Guide
Voice Automation - Integration with Amazon Connect
Voice Automation NiceCX (CX One) - SIP Integration
Talkdesk Voice Automation
ID R&D Integration With Kore
Audit Report

AGENTS
Agent Console
Introduction
Conversation Tray
Incoming Interactions
Interacting with Customers
Additional Tools
My Dashboard

SUPERVISORS
Dashboard
Automation
Queues and Agents
Interactions
Monitor Queues, Agents, Interactions, and Service Levels
Manage Layout

BUSINESS USERS
Reports
Introduction
Reports List

Transfer Conversation To a Specific Agent

To retrieve the recording of a specific call using either the userId or sessionId.To transfer a conversation to a specific agent with the given botSessionId and aId (agent Id). Specific messages based on success or failure to transfer conversation are posted to the given callbackUrl.

Method POST
Endpoints https://{{host}}/agentassist/api/v1/public/{streamID}/assign-conversation
Content Type application/json
Authorization auth: {{JWT}}
See How to generate the JWT Token.
API Scope Routing

Path Parameters

Parameter Description Type
host Environment URL, for example, https://smartassist.kore.ai string, required
streamId BotId or StreamId. You can access it from the General Settings page of the bot. string, required

Query Parameters

Parameter Description Type
callbackUrl The URL in which message is posted. For example: http://localhost:8009 string, required
orgId The orgId of the organization. For example: o-fbfa482a-bf65-5386-963e-f00a8cc7xxxx string, required
aId The agent ID of the target agent. For example: a-220172c-856e-4db6-a2d1-d4c2dabexxxx string, required
botSessionId The session ID of the bot. For example: 653a06c9aae89c5fbb4exxxx string, required

Sample Requests

curl --location 'http://localhost/agentassist/api/v1/public/st-a0ec5267-a58a-5fbb-ab0e-e27ebc35xxxx/assign-conversation' \
--header 'auth: eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBJZCI6ImNzLTUwZmViYWEzLTc0M2YtNTViMy04OTU2LTcxOGU5NmY2YmI5MCJ9.
W42GSwz5ibjk_vAx5Ukr_Q5Q4-O_zGn_jPmZuN8xxxx' \
--header 'accountid: 650d9eb6da96d0bc0d23xxxx' \
--header 'Content-Type: application/json' \
--data '{
"callbackUrl": "http://localhost:8009",
"orgId": "o-02c0d56d-fd90-5e24-8458-01be1d2exxxx",
"aId": "a-8cd2673-0cb7-462d-9453-0ee60e52xxxx",
"botSessionId": "6538f8a3c9cf425ee5cfxxxx"
}'

Sample Response

{
sessionId: "6538f8a3c9cf425ee5cfxxxx",
agentId: "a-8cd2673-0cb7-462d-9453-0ee60e52xxxx",
status: “transferred”,
requestCompletedAt: 1698825180041
}

Transfer Conversation To a Specific Agent

To retrieve the recording of a specific call using either the userId or sessionId.To transfer a conversation to a specific agent with the given botSessionId and aId (agent Id). Specific messages based on success or failure to transfer conversation are posted to the given callbackUrl.

Method POST
Endpoints https://{{host}}/agentassist/api/v1/public/{streamID}/assign-conversation
Content Type application/json
Authorization auth: {{JWT}}
See How to generate the JWT Token.
API Scope Routing

Path Parameters

Parameter Description Type
host Environment URL, for example, https://smartassist.kore.ai string, required
streamId BotId or StreamId. You can access it from the General Settings page of the bot. string, required

Query Parameters

Parameter Description Type
callbackUrl The URL in which message is posted. For example: http://localhost:8009 string, required
orgId The orgId of the organization. For example: o-fbfa482a-bf65-5386-963e-f00a8cc7xxxx string, required
aId The agent ID of the target agent. For example: a-220172c-856e-4db6-a2d1-d4c2dabexxxx string, required
botSessionId The session ID of the bot. For example: 653a06c9aae89c5fbb4exxxx string, required

Sample Requests

curl --location 'http://localhost/agentassist/api/v1/public/st-a0ec5267-a58a-5fbb-ab0e-e27ebc35xxxx/assign-conversation' \
--header 'auth: eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBJZCI6ImNzLTUwZmViYWEzLTc0M2YtNTViMy04OTU2LTcxOGU5NmY2YmI5MCJ9.
W42GSwz5ibjk_vAx5Ukr_Q5Q4-O_zGn_jPmZuN8xxxx' \
--header 'accountid: 650d9eb6da96d0bc0d23xxxx' \
--header 'Content-Type: application/json' \
--data '{
"callbackUrl": "http://localhost:8009",
"orgId": "o-02c0d56d-fd90-5e24-8458-01be1d2exxxx",
"aId": "a-8cd2673-0cb7-462d-9453-0ee60e52xxxx",
"botSessionId": "6538f8a3c9cf425ee5cfxxxx"
}'

Sample Response

{
sessionId: "6538f8a3c9cf425ee5cfxxxx",
agentId: "a-8cd2673-0cb7-462d-9453-0ee60e52xxxx",
status: “transferred”,
requestCompletedAt: 1698825180041
}