Get the Agent ID Using the Custom ID

To get the agent ID associated with a Custom ID (extension number).

Note: An Agent ID will be returned if it is mapped one-to-one with the custom ID. In scenarios where the organization has multiple agent IDs for the same custom ID, it will return an array of agent IDs.

Method	GET
Endpoint	`https://{{host}}/agentassist/api/v1/public/{{streamId}}/agents/{{customId}}`
Content-Type	`application/json`
Authorization	`auth: {{JWT}}` See How to generate the JWT Token.
API Scope	Configuration

Path Parameters

Parameter	Description	Type
host	Environment URL, for example, https://smartassist.kore.ai	string, required
streamId	BotId or StreamId. You can access it from the bot’s General Settings page.	string, required
customId	The Agent’s ID from the customer’s system	string, required

Sample Request

curl --location 'https://{{host}}/agentassist/api/v1/public/{{streamId}}/agents/{{customId}}' \
--header 'auth: {{jwt}}' \
--header 'Content-Type: application/json' \
--header 'accountId: {{accountId}}'

Headers

Header	Description	Required/Optional
accountId	The account ID associated with the API request.	required
auth	JWT token for authentication.	required

Sample Response

[
    {
        "firstName": "fdsa",
        "lastName": "Geller",
        "fullName": "fdsa Geller",
        "lFullName": "fdsa geller",
        "emailId": "x@yopmail.com",
        "nickName": "",
        "profImage": "no-avatar",
        "phoneNumber": "",
        "userId": "u-fa49c902-2c47-58d7-b61b-d00777dcxxxx",
        "accountId": "671103693114e02715cexxxx",
        "isAccountOwner": true,
        "orgId": "o-c8b351ff-6b3c-5769-afea-1a0adaf4xxxx",
        "agentGroups": [
            {
                "groupId": "ag-836c397-9ba0-4cac-9930-e29819c3xxxx",
                "accessLevel": "full",
                "role": "manager",
                "name": "Default Group"
            }
        ],
        "canSupportChat": true,
        "canSupportCase": false,
        "chatLanguageSupport": [
            {
                "language": "en",
                "proficiency": "expert",
                "isActive": true
            }
        ],
        "canSupportVoice": true,
        "voiceLanguageSupport": [
            {
                "language": "en",
                "proficiency": "expert",
                "isActive": true
            }
        ],
        "attachmentsEnabled": true,
        "emojisEnabled": true,
        "createdBy": "u-fa49c902-2c47-58d7-b61b-d00777dcxxxx",
        "status": "ACTIVE",
        "hoursOfOperationId": "677f7728c14c0b208a81xxxx",
        "roleId": "671103693114e02715cexxxx",
        "onlineStatus": "Offline",
        "onlineStatusType": "OFFLINE",
        "iId": "st-240f7943-fcb7-565e-ac83-e3c353cdxxxx",
        "createdByAId": "a-8b67d6c-db44-4806-ba3a-96605aeaxxxx",
        "preferences": {
            "theme": "light"
        },
        "desktopLayouts": [
            {
                "id": "ly-d87a5e8-c5bb-4e2a-9792-adacedd0xxxx",
                "isDefault": true
            }
        ],
        "voiceSupport": [
            {
                "type": "inbound",
                "isEnabled": true
            },
            {
                "type": "campaigns",
                "isEnabled": false
            }
        ],
        "maxDigitalChatSupport": 5,
        "maxEmailChatSupport": 5,
        "maxMessagingChatSupport": 5,
        "markedAutoAway": false,
        "caseLanguageSupport": [
            {
                "language": "en",
                "proficiency": "expert",
                "isActive": true
            }
        ],
        "lastOnlineAt": "2025-01-27T15:03:13.708Z",
        "createdAt": "2025-01-09T07:13:44.516Z",
        "updatedAt": "2025-01-28T07:18:02.593Z",
        "sipURI": "sip:support_production_a-8b67d6c-db44-4806-ba3a-96605aeaxxxx@uat-uxo-korebots-korevg-np.kore.ai:5060",
        "prevStatus": "Available",
        "prevStatusType": "AVAILABLE",
        "customId": "1111",
        "id": "a-8b67d6c-db44-4806-ba3a-96605aeaxxxx",
        "name": "fdsa Geller",
        "addresses": [
            "wss://sbc1-korevg-np.kore.ai:8443"
        ],
        "iceServers": [
            {
                "url": "stun:global.stun.twilio.com:3478",
                "urls": "stun:global.stun.twilio.com:3478"
            },
            {
                "url": "turn:global.turn.twilio.com:3478?transport=udp",
                "username": "38b91f68f32f4247b8c5ff1007ab68c6c3f152fb72f21b97b4246c42909bxxxx",
                "urls": "turn:global.turn.twilio.com:3478?transport=udp",
                "credential": "nPncCYbTAT4XX7H5t1iPMiYOfxxxx/kJ3ZadxTx0ncg="
            },
            {
                "url": "turn:global.turn.twilio.com:3478?transport=tcp",
                "username": "38b91f68f32f4247b8c5ff1007ab68c6c3f152fb72f21b97b4246c42909bxxxx",
                "urls": "turn:global.turn.twilio.com:3478?transport=tcp",
                "credential": "nPncCYbTAT4XX7H5t1iPMiYOfxxxx/kJ3ZadxTx0ncg="
            },
            {
                "url": "turn:global.turn.twilio.com:443?transport=tcp",
                "username": "38b91f68f32f4247b8c5ff1007ab68c6c3f152fb72f21b97b4246c42909bxxxx",
                "urls": "turn:global.turn.twilio.com:443?transport=tcp",
                "credential": "nPncCYbTAT4XX7H5t1iPMiYOfxxxx/kJ3ZadxTx0ncg="
            }
        ],
        "domain": "uat-uxo-korebots-korevg-np.kore.ai",
        "role": "Bot Owner",
        "skills": [
            {
                "skillId": "677f7728c14c0b208a81xxxx",
                "userId": "u-fa49c902-2c47-58d7-b61b-d00777dcxxxx",
                "createdBy": "u-fa49c902-2c47-58d7-b61b-d00777dcxxxx",
                "orgId": "o-c8b351ff-6b3c-5769-afea-1a0adaf4xxxx",
                "accountId": "671103693114e02715cexxxx",
                "proficiencyLevel": "expert",
                "iId": "st-240f7943-fcb7-565e-ac83-e3c353cdxxxx",
                "aId": "a-8b67d6c-db44-4806-ba3a-96605aeaxxxx",
                "createdByAId": "a-8b67d6c-db44-4806-ba3a-96605aeaxxxx",
                "createdAt": "2025-01-09T07:13:44.523Z",
                "updatedAt": "2025-01-28T07:11:32.235Z",
                "id": "677f7728c14c0b208a81xxxx",
                "name": "Default Skill",
                "skillGroupName": "Default SkillGroup",
                "skillGroupColor": "#D2000D"
            }
        ],
        "queues": [
            {
                "id": "qu-6106458-2d84-4b8d-9bc6-699ebcecxxxx",
                "name": "Default Queue",
                "description": "Auto created system default queue",
                "isPreferredAgent": true
            }
        ],
        "internalChatPermission": true,
        "callRegion": "US"
    }
]

Response Body Parameters

Parameter	Description	Type
accountId	Account identifier	string
addresses	List of WSS addresses for voice communication	array
agentGroups	List of agent groups containing groupId accessLevel role and name	array
attachmentsEnabled	Whether file attachments are enabled	boolean
callRegion	The call region, for example, USA	string
canSupportCase	Whether the agent can handle cases	boolean
canSupportChat	Whether the agent can provide chat support	boolean
canSupportVoice	Whether the agent can provide voice support	boolean
caseLanguageSupport	List of supported case languages with proficiency levels	array
chatLanguageSupport	List of supported chat languages with proficiency levels	array
createdAt	Account creation timestamp	string
createdBy	User ID of the creator	string
createdByAId	Agent ID of the creator	string
customId	The custom identifier for the user	string
desktopLayouts	List of desktop layout configurations	array
domain	Voice communication domain	string
emailId	The user’s email address	string
emojisEnabled	Whether emoji usage is enabled	boolean
firstName	The user’s first name	string
fullName	Complete name of the user	string
hoursOfOperationId	ID reference for operation hours	string
iceServers	List of ICE server configurations for voice communication	array
id	Agent identifier	string
iId	Internal identifier	string
internalChatPermission	Whether internal chat is permitted	boolean
isAccountOwner	Indicates if the user is the account owner	boolean
lastName	The user’s last name	string
lastOnlineAt	Timestamp of last online presence	string
lFullName	Lowercase version of the full name	string
markedAutoAway	Whether the user is marked as automatically away	boolean
maxDigitalChatSupport	Maximum concurrent digital chats allowed	number
maxEmailChatSupport	Maximum concurrent email chats allowed	number
maxMessagingChatSupport	Maximum concurrent messaging chats allowed	number
name	The display name	string
nickName	The user’s nickname (optional)	string
onlineStatus	Current online status text	string
onlineStatusType	Current online status type	string
orgId	Organization identifier	string
phoneNumber	The user’s phone number	string
preferences	User preferences (includes theme)	object
prevStatus	Previous online status text	string
prevStatusType	Previous online status type	string
profImage	Profile image identifier	string
queues	List of queue assignments with ID name and preferences	array
role	The user’s role (for example, Bot Owner)	string
roleId	The role identifier	string
sipURI	The SIP URI for voice communications	string
skills	List of user skills with proficiency levels	array
status	The user’s account status (for example, ACTIVE)	string
updatedAt	Last update timestamp	string
userId	Unique user identifier (UUID format)	string
voiceLanguageSupport	List of supported voice languages with proficiency levels	array
voiceSupport	Voice support configuration details	array

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