GETTING STARTED
Introduction to SmartAssist
Glossary
Minimum System and Browser Requirements
SmartAssist Lifecycle Management
SmartAssist Setup Guide
Sign Up for SmartAssist
Setup SmartAssist for Use With AgentAssist
Release Notes
Recent Updates
Previous Versions
Frequently Asked Questions (FAQ)

EXPERIENCE DESIGNERS
Flow Designer
Introduction
Create Experience Flows
Navigate the Flow Designer
Experience Flow Nodes
Introduction
Node Types
Start
IVR Menu
IVR Digit Input
Conversational Input
Split
Check Agent Availability
Check Business Hours
Message Prompt
Run Automation
Agent Transfer
Connect to API
Go to Flow
Deflect to Chat
Script Task
Set Queue
End Flow
Waiting Experience
Conversation Automation
Testing Widget
Use Cases
Overview
Questions & Answers
Conversations

ADMINISTRATORS
Account Management
Switch Account
Invite Developers to an Account
Routing
Skills
Skill Groups
Queues
Hours of Operation
Default Flows
User Management
Users
Agent Groups
Agent Settings
Role Management
Agent Status
System Setup
Channels
Voice
Chat
Email
Limitations With Accounts Using AudioCodes
Agent Transfer
Surveys
Agent Forms
Dispositions
Language & Speech
Overview
Language Management
Voice Preferences
Hold Audio
Standard Responses
Widgets
Utils
AgentAssist Settings
SearchAssist
Widget Theming (Layout Customization)
Advanced Settings
Co-Browse Settings
Community WFM (Beta)
Automatic Conversation Summary (Beta)
Intelligent Agent Tools
Reject Calls With a Delayed First Response
API Reference
API Setup
API List
Integrations
Genesys Voice Bot
Genesys + Kore Voice Automation - Manual Installation Guide
Voice Automation - Integration with Amazon Connect
Voice Automation NiceCX (CX One) - SIP Integration
Talkdesk Voice Automation
Kore Voice Automation (IVA) Integration with Zoom Contact Center (CC)
ID R&D Integration With Kore
Audit Report

AGENTS
Agent Console
Introduction
Conversation Tray
Incoming Interactions
Interacting with Customers
Additional Tools
My Dashboard

SUPERVISORS
Dashboard
Automation
Queues and Agents
Interactions
Monitor Queues, Agents, Interactions, and Service Levels
Manage Layout

BUSINESS USERS
Reports
Introduction
Reports List

Export data by accountId and orgId

To get exported data which is one of (skillsGroups, Queues, StandardResponses, Waiting Experience) by giving details with account Id and orgId.

Method GET
Endpoint http://{host}/agentassist/api/public/analytics/{instanceBotId}/
importSmartAssistFunctionalities?accountId=&orgId=&type=
Content Type application/json
Authorization auth: {{JWT}}
See How to generate the JWT Token.
API Scope  SmartAssist Import and Export Feature

Query Parameters

Parameter Description Type
host Environment URL, for example, https://smartassist.kore.ai String, Required
AccountId The Account Id. String, Required
OrgId The Organization Id. String, Required
BotId The BotId or StreamId. You can access it from the General Settings page of the bot. String, Required

Sample Request

curl --location --request GET 'https://uat-smartassist.kore.ai/agentassist/api/v1/public/analytics/st-ef2ab28a-0d16-5
cbf-bf31-a395bdb19d69/importSmartAssistFunctionalities?accountId=6297011e24f30b5ab18e6e4c&orgId=o-18f401c2-f1a6-5a97-
8b5c-4511863cec93&type=skillGroups' \
--header 'Accept: application/json, text/plain, */*' \
--header 'Accept-Language: en-GB,en-US;q=0.9,en;q=0.8' \
--header 'AccountId: 63e0f303560867d783133a8f' \
--header 'Authorization: bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiIxMjM0NTY3ODkwIiwiYXBwSWQiOiJjcy05N2IwNDZlMy
1jYzA3LTVhMDEtYmYwNS1jYmZhNzAzMmFlY2IifQ.xv4hGyyqH9JAN8iPIMaxNgOqgr_2gfQGohu3aTCGGjI' \
--header 'Cache-Control: no-cache' \
--header 'Connection: keep-alive' \
--header 'Content-Type: application/json;charset=UTF-8' \
--header 'Pragma: no-cache' \
--header 'User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.0.0 Safari/537.36' \
--header 'X-Timezone: Asia/Calcutta' \
--header 'X-Timezone-Offset: -330' \
--header 'app-language: en' \
--header 'bot-language: en' \
--header 'sec-ch-ua-platform: "Linux"' \
--header 'smartassist: true' \
--header 'state: configured' \
--header 'auth: eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBJZCI6ImNzLTc4OGQ0OWEwLTQ3ZjUtNTdhYS1iZmVlLWFjMWI1MWVhMWFkOCJ9.
KcWr4dd_hZwCYl0D6jciR1IETqzZsThTNBEmams3MWY' \
--header 'accountId: 63f48134cf47814d774bc316'

Sample Response

The response will be an array of objects.
[{},{}]

Export data by accountId and orgId

To get exported data which is one of (skillsGroups, Queues, StandardResponses, Waiting Experience) by giving details with account Id and orgId.

Method GET
Endpoint http://{host}/agentassist/api/public/analytics/{instanceBotId}/
importSmartAssistFunctionalities?accountId=&orgId=&type=
Content Type application/json
Authorization auth: {{JWT}}
See How to generate the JWT Token.
API Scope  SmartAssist Import and Export Feature

Query Parameters

Parameter Description Type
host Environment URL, for example, https://smartassist.kore.ai String, Required
AccountId The Account Id. String, Required
OrgId The Organization Id. String, Required
BotId The BotId or StreamId. You can access it from the General Settings page of the bot. String, Required

Sample Request

curl --location --request GET 'https://uat-smartassist.kore.ai/agentassist/api/v1/public/analytics/st-ef2ab28a-0d16-5
cbf-bf31-a395bdb19d69/importSmartAssistFunctionalities?accountId=6297011e24f30b5ab18e6e4c&orgId=o-18f401c2-f1a6-5a97-
8b5c-4511863cec93&type=skillGroups' \
--header 'Accept: application/json, text/plain, */*' \
--header 'Accept-Language: en-GB,en-US;q=0.9,en;q=0.8' \
--header 'AccountId: 63e0f303560867d783133a8f' \
--header 'Authorization: bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiIxMjM0NTY3ODkwIiwiYXBwSWQiOiJjcy05N2IwNDZlMy
1jYzA3LTVhMDEtYmYwNS1jYmZhNzAzMmFlY2IifQ.xv4hGyyqH9JAN8iPIMaxNgOqgr_2gfQGohu3aTCGGjI' \
--header 'Cache-Control: no-cache' \
--header 'Connection: keep-alive' \
--header 'Content-Type: application/json;charset=UTF-8' \
--header 'Pragma: no-cache' \
--header 'User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.0.0 Safari/537.36' \
--header 'X-Timezone: Asia/Calcutta' \
--header 'X-Timezone-Offset: -330' \
--header 'app-language: en' \
--header 'bot-language: en' \
--header 'sec-ch-ua-platform: "Linux"' \
--header 'smartassist: true' \
--header 'state: configured' \
--header 'auth: eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBJZCI6ImNzLTc4OGQ0OWEwLTQ3ZjUtNTdhYS1iZmVlLWFjMWI1MWVhMWFkOCJ9.
KcWr4dd_hZwCYl0D6jciR1IETqzZsThTNBEmams3MWY' \
--header 'accountId: 63f48134cf47814d774bc316'

Sample Response

The response will be an array of objects.
[{},{}]