Generating Agent Activity Summary Report

Agent Activity Summary report is a summary of agent time by status, calculated daily.

To generate Agent Activity Summary report:

1. On the Reports tab, click New Report.
2. In the list of reports, choose the Agent activity summary report.
3. Enter the Report Name and Report Description.
4. Select a Time Period.
5. Select Data Filters.
6. Select Report Generation and choose from the following options:
   • • Schedule
       • Run On Demand
       • Schedule
     • Select Format
       • PDF
       • CSV
     • Send To (single email address or a mailing list)
7. Click Create.
8. An instance of the Agent Activity Summary report is created.
   
9. Click the Run icon as shown below to generate the report.
   
   While generating reports you have two options, Run On Demand and Schedule.
   Run On Demand: While creating a new report or editing an existing report, the schedule of the report can be set to run on demand.
   Schedule: While creating a new report or editing an existing report, the schedule of the report can be changed. The use of the schedule is the standard way to generate a report. If the report is scheduled for later then it will automatically be generated on the scheduled day and time without the need to click Run.
10. First, the report object is configured (as pdf) and then the report output is generated as pdf.
    Click the PDF/Page icon to download the report.
    
    

    Note: The red dot beside the report indicates that the report has been generated within the last 24 hours. You can download the report and save and view it in pdf format.

    The Agent Activity Report is generated and is available for download.
    

About Report Fields

Related Link

• Report List