You can filter the call logs based on:

• Date Range
• Call Status
• Call Flow Type

To filter the call logs, follow the below steps:

1. On the left pane, click Conversational Logs.
2. On the Conversational Logs page, click Filter on the top-right.
3. On the Filter window, select a date range from the Date Period field. You can also click the Today or Last 7 Days options.
4. Select a call flow type from the Flow Type drop-down list:
   1. Deflected to Voice
   2. Deflection
   3. Deflected to Chat
   4. Handoff to Digital Form
   5. Handoff to Live Agent
5. Select the call status from the Status drop-down list:
   1. Drop-off
   2. In Progress
   3. Fulfilled
6. Click Apply.