Generating the Latency Report

The Latency Report highlights calls exceeding a defined latency threshold. For example, supervisors can generate a report of all calls where the P90 end-to-end latency is greater than 500 milliseconds (ms).

To generate a Latency Report:

1. On the Reports tab, click New Report.
2. In the list of reports, choose the Latency Report.
3. Enter the Report Name and Report Description.
4. Select a Time Period.
5. Select Data Filters from the following.
   

   P90 Values	Condition	Threshold Values (ms)
   P90 End-to-End Latency P90 ASR Latency P90 Bot Response Time P90 TTS Latency	Greater than or equal to (≥) Less than or equal to (≤) Greater than (>) Less than (<) Equal to (=)	For example, 200 ms

6.  Select Report Generation and choose from the following options:
   • Schedule
     • Run On Demand
     • Schedule
       • You can create up to six schedules (only one if you select Hourly).
         
         
       • Select Format
         • CSV
       • Send To (single email address or mailing list)
7. Click Create.
   
8. An instance of the Latency Report is generated.
   
9. Click the Run icon next to the report instance.
   

   While generating reports, you have two options: Run On Demand and Schedule.

   • Run On Demand: While creating a new report or editing an existing report, the schedule of the report can be set to run on demand.
   • Schedule: While creating a new report or editing an existing report, the schedule of the report can be changed. The use of the schedule is the standard way to generate a report. If the report is scheduled for later, then it will automatically be generated on the scheduled day and time without the need to click Run.
     
10. Click the CSV icon and generate the output of that report, as shown below.
    
    

    Note: The red dot beside the report indicates that it was generated within the last 24 hours. You can download, save, and view the report in CSV format.

11. The Latency Report is generated.
    

About Report Fields