The Agent AI Events section marks the end of a customer interaction. Here, you can configure a dialog task to run automatically once the exit event triggers.
Steps to configure end-of-conversation dialog task:

Steps to enable Agent AI Events:

• Go to Configuration > System Setup > Agent AI Events.
• Select a channel-Chat, Voice, or Email.
• Turn on the toggle to enable the Configure End of conversation Dialog Task.
• Select a bot from the Choose Bot dropdown list.
• Select a dialog task from the Select Dialog dropdown list.
• Click Save.