To get the Queues/Skills associated with an accountId.
| Method |
GET |
| Endpoint |
https://{host}/agentassist/api/public/analytics/account/{Accountid}/queues |
| Content-Type |
application/json |
| Authorization |
auth: {{JWT}}
See How to generate the JWT Token. |
| API Scope |
WFM Integration |
Path Parameters
| Parameter |
Description |
Type |
| host |
Environment URL, for example, https://smartassist.kore.ai |
string, required |
| AccountId |
The unique Id associated with the account. |
string, required |
Sample Request
curl --location 'https://{{host}}/agentassist/api/public/analytics/account/636f5b36bcf8a8c7101exxxx/queues' \
--header 'auth: eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBJZCI6ImNzLWYyYjdmM2Y5LWE0Y2EtNWRhYS04ODRjLThlZDQxYjM2MWRjOSJ9.lYyONpEEmSYdQo7CIOpHWqz4pQE-PgAN2lLYz3-xxxx' \
--header 'Content-Type: application/json'
Sample Response
[
{
accountId: "63fb9a0f90425b644d3exxxx",
"collectionPointId":”qu-59bb17e-0cae-46b0-8d80-a8a8ac34xxxx”,
“Description”: “Default Queue”
}
]
Body Parameters
| Parameter |
Description |
Type |
| accountId |
The unique Id associated with the account. For example, 63fb9a0f90425b644d3ec070. |
String |
| collectionPointId |
Unique identifier for the collection point (queue). For example, qu-59bb17e-0cae-46b0-8d80-a8a8ac34e55c. |
String |
| Description |
Description of the collection point or queue (for example, “Default Queue”). For example, Default Queue. |
String |
