- Scenario 1 – When a call is made using the test call functionality within the app/flow, transcripts will not be generated if the call is transferred to an agent.
- Consult calls are not supported.
- GETTING STARTED
- Introduction to SmartAssist
- Glossary
- Minimum System and Browser Requirements
- SmartAssist Lifecycle Management
- SmartAssist Setup Guide
- Sign Up for SmartAssist
- Setup SmartAssist for Use With AgentAssist
- Release Notes
- Frequently Asked Questions (FAQ)
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- EXPERIENCE DESIGNERS
- Flow Designer
- Waiting Experience
- Conversation Automation
- Testing Widget
- Use Cases
-
- ADMINISTRATORS
- Account Management
- Routing
- User Management
- System Setup
- API Reference
- Integrations
- Audit Report
-
- AGENTS
- Agent Console
- My Dashboard
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- SUPERVISORS
- Dashboard
- Monitor Queues, Agents, Interactions, and Service Levels
- Manage Layout
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- BUSINESS USERS
- Reports
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Limitations With Accounts Using AudioCodes
Limitations With Accounts Using AudioCodes
- Scenario 1 – When a call is made using the test call functionality within the app/flow, transcripts will not be generated if the call is transferred to an agent.
- Consult calls are not supported.