• Improved Message Status: When an agent sends a message to the end customer and the network connection gets disconnected, the messages appear on the Agent Desktop as “Not delivered”. This provides clear visibility to agents regarding the status of their sent messages.
• Resending Messages: To ensure seamless communication, an option is added to resend messages in case of a disconnection. If the agent encounters a network disruption and wishes to resend the message, they can simply click the Send button again. The system attempts to send the message once the connection is re-established.
• Prevention of Duplicate Messages: To prevent the accidental sending of multiple copies of the same message, the system recognizes if a message has already been sent. This logic is triggered when agents click the Send button multiple times during a network disruption, effectively avoiding duplicate messages. Learn more.

• The duration is represented in NNN:NN:NN format. 
• If the hours are less than 100, it is included with leading zeros. If there is no hundreds digit for the hours, the first N is absent. For example: 128 hours 2 minutes 4 seconds is represented as 128:02:04, 8 hours 2 minutes 4 seconds is represented as 08:02:04.
• The minutes and seconds are always represented with leading zeros. For example: 8 hours 2 minutes 4 seconds is represented as 08:02:04, 28 hours is represented as 28:00:00.

The values are designated in local time. For example, 2007-04-05T14:30:25