The old expression, knowledge is power, carries special weight in this data-driven age. Large organizations with distributed offices, a web of cloud networks that spider across the globe, and an ever-growing data set are challenged to access that knowledge when it is needed. That is where SearchAssist can help. We simplify knowledge search across networks, platforms, and time zones.
SearchAssist establishes connectors with all your data repositories and then indexes the content. The result is remarkably fast and accurate search experiences for enterprise documents, files, and information.
With SearchAssist you can provide your employees the information and answers they need with an intelligent knowledge search assistant and offer self-serve options while personalizing their experience. Deliver relevant information to save their time and make them super productive.
Features
Federated Search
SearchAssist helps you bring relevant information from all content sources and locations within your organization using an AI-powered 360-degree. It provides unified information discovery by bringing together all your content sources like shared repositories, emails, forums, intranet portals, help centers, and collaboration spaces to name a few.
Recommendations
SearchAssist with its deep learning capabilities proactively presents personalized and contextual recommendations based on industry best practices or similar users’ behavior. Every query and user action tells you what a customer wants. This helps you serve relevant product or content results, and tailored product and content recommendations, that they’ll use for decision making.
Conversational AI
SearchAssist comes with superior conversational AI and cognitive search capabilities. It understands the user’s intent as articulated in natural language and helps employees by smartly matching their questions with existing HR, IT, Legal, or Travel articles. It provides relevant search results and offers proactive recommendations.
Workflows
Predefined customizable workflows allow you to take full charge of the process. It saves time and effort in defining or building a workflow.
Workflows for an approval process, setting users’ roles and responsibilities, knowledge versioning, FAQ review, and approval, to name a few are predefined and customizable so that you can simplify and expedite overall processes.
Pre-built connectors
SearchAssist AI capabilities complement your knowledge management system (KMS), so you can offer relevant, more connected experiences without overhauling your tech stack. Building a new connector is very easy with APIs provided.
Personalized Search Experiences
Much more than a giant catalog system with a search bar, users can personalize results. Tweak the algorithm to prioritize or downgrade content types so that you and your team consistently receive the most relevant results, even if priorities evolve over time.