SearchAssist can be configured to connect to the ServiceNow application to enable users to fetch query results using the data and information available in ServiceNow.
Specifications
| Type of Repository | Cloud |
| Supported API version | |
| Search Results Support | knowledge articles managed by ServiceNow. |
| Extractive Model for Answers | knowledge articles managed by ServiceNow. |
| Generative Model for Answers | knowledge articles managed by ServiceNow. |
To configure ServiceNow as a content source, follow the steps listed below.
Step 1: Configure an OAuth endpoint in ServiceNow
The first step is to create a new application registry using the Service Management console of the ServiceNow application. This requires admin privileges for the user creating the application on ServiceNow. Follow the steps listed below to set up an OAuth application in ServiceNow.
Login to the ServiceNow account. Navigate to All > System OAuth > Application Registry and click New to create a new application.
Choose the option ‘Create an OAuth API endpoint for external clients’ as the type of application.
Give a name to the application and provide other details.
On successful creation, a client ID and client secret will be generated. This will be used while configuring the connector in the SearchAssist application. For detailed instructions, refer to the ServiceNow documentation.
Step 2: Configure the ServiceNow connector in SearchAssist
Go to the Connectors under the SOURCES tab and click ServiceNow.
This will take you to the Introduction page describing the steps to complete the configuration.
Click Proceed and provide the Configuration and Authentication details.
Provide a name for the connector. Enter the other properties from the ServiceNow application created in Step 1. Click Connect.
On successful authentication, you will see a success message as shown below. SearchAssist crawls the data from the connector in the background.
On clicking the Done button, you will be redirected to the Connectors home page where you will see ServiceNow in the connected sources.
After the content synchronization is complete and you add indices corresponding to the data from ServiceNow application, you can search for the content from the source using the Preview option.
To temporarily enable or disable the connection, use the toggle button against the connector.
To view the connection details, click the details link.
