GETTING STARTED
SearchAssist Overview
SearchAssist Introduction
Onboarding SearchAssist
Build your first App
Glossary
Release Notes
What's new in SearchAssist
Previous Versions

CONCEPTS
Managing Sources
Introduction
Files
Web Pages
FAQs
Structured Data 
Connectors
Introduction to Connectors
SharePoint Connector
Confluence Cloud Connector
Confluence Server Connector
Zendesk Connector
ServiceNow Connector
Salesforce Connector
Azure Storage Connector
Google Drive Connector
Dropbox Connector
Oracle Knowledge Connector
DotCMS Connector
RACL
Virtual Assistants
Managing Indices
Introduction
Index Fields
Traits
Workbench
Introduction to Workbench
Field Mapping
Entity Extraction
Traits Extraction
Keyword Extraction
Exclude Document
Semantic Meaning
Snippet Extraction
Custom LLM Prompts
Index Settings
Index Languages
Managing Chunks
Chunk Browser
Managing Relevance
Introduction
Weights
Highlighting
Presentable
Synonyms
Stop Words
Search Relevance
Spell Correction
Prefix Search
Custom Configurations
Personalizing Results
Introduction
Answer Snippets
Introduction
Extractive Model
Generative Model
Enabling Both Models
Simulation and Testing
Debugging
Best Practices and Points to Remember
Troubleshooting Answers
Answer Snippets Support Across Content Sources
Result Ranking
Facets
Business Rules
Introduction
Contextual Rules
NLP Rules
Engagement
Small Talk
Bot Actions
Designing Search Experience
Introduction
Search Interface
Result Templates
Testing
Preview and Test
Debug Tool
Running Experiments
Introduction
Experiments
Analyzing Search Performance
Overview
Dashboard
User Engagement
Search Insights
Result Insights
Answer Insights

ADMINISTRATION
General Settings
Credentials
Channels
Team
Collaboration
Integrations
OpenAI Integration
Azure OpenAI Integration
Custom Integration
Billing and Usage
Plan Details
Usage Logs
Order and Invoices
Smart Hibernation

SearchAssist APIs
API Introduction
API List

SearchAssist SDK

HOW TOs
Use Custom Fields to Filter Search Results and Answers
Add Custom Metadata to Ingested Content
Write Painless Scripts
Configure Business Rules for Generative Answers

Introduction to Content Sources

Sources refer to the origins of the content to be mapped and added to your SearchAssist app. The Source page on the SearchAssist platform lets you add and manage content from different sources. Organizational content is found in various formats and sizes including unstructured sources like documents, videos, PDFs, website content, emails, and structured sources like JSON and CSV files. Structured content is organized and tagged. If you source unstructured files, you must annotate and tag the content so that it can be interpreted by the Search Assist app.

Extract and ingest data into your SearchAssist app from diverse and multiple sources like enterprise web pages, and content files to search from. SearchAssist can integrate with your Virtual Assistant and list the services the Virtual Assistant is capable of performing.

Content Sources

SearchAssist allows you to map sources and add content in the following ways:

  • Crawl Web Domain 
    Extract and index content from one or more websites and then prepare the content for search.
  • Upload Files
    Index data from files such as PDF, CSV, JSON, and MS Office programs so the content can be accessed by the search app.
  • FAQs 
    Upload common questions that users ask about your offerings (e.g. products, services, or processes). Add FAQs from a file, extracted from URLs, or manual input.
  • Structured Data
    Contain objects of predefined length and type facilitating easy access and retrieval. Extract and format structured data like JSON or CSV files.
  • Action Sources – Virtual Assistants
    Bot-actions are tasks or services that the virtual assistant is capable of driving. Virtual assistants are sources of associated actions and can be linked to a SearchAssist app.

Introduction to Content Sources

Sources refer to the origins of the content to be mapped and added to your SearchAssist app. The Source page on the SearchAssist platform lets you add and manage content from different sources. Organizational content is found in various formats and sizes including unstructured sources like documents, videos, PDFs, website content, emails, and structured sources like JSON and CSV files. Structured content is organized and tagged. If you source unstructured files, you must annotate and tag the content so that it can be interpreted by the Search Assist app.

Extract and ingest data into your SearchAssist app from diverse and multiple sources like enterprise web pages, and content files to search from. SearchAssist can integrate with your Virtual Assistant and list the services the Virtual Assistant is capable of performing.

Content Sources

SearchAssist allows you to map sources and add content in the following ways:

  • Crawl Web Domain 
    Extract and index content from one or more websites and then prepare the content for search.
  • Upload Files
    Index data from files such as PDF, CSV, JSON, and MS Office programs so the content can be accessed by the search app.
  • FAQs 
    Upload common questions that users ask about your offerings (e.g. products, services, or processes). Add FAQs from a file, extracted from URLs, or manual input.
  • Structured Data
    Contain objects of predefined length and type facilitating easy access and retrieval. Extract and format structured data like JSON or CSV files.
  • Action Sources – Virtual Assistants
    Bot-actions are tasks or services that the virtual assistant is capable of driving. Virtual assistants are sources of associated actions and can be linked to a SearchAssist app.