GETTING STARTED
SearchAssist Overview
SearchAssist Introduction
Onboarding SearchAssist
Build your first App
Glossary
Release Notes
What's new in SearchAssist
Previous Versions

CONCEPTS
Managing Sources
Introduction
Files
Web Pages
FAQs
Structured Data 
Connectors
Introduction to Connectors
Azure Storage Connector
Confluence Cloud Connector
Confluence Server Connector
Custom Connector
DotCMS Connector
Dropbox Connector
Google Drive Connector
Oracle Knowledge Connector
Salesforce Connector
ServiceNow Connector
SharePoint Connector
Zendesk Connector
RACL
Virtual Assistants
Managing Indices
Introduction
Index Fields
Traits
Workbench
Introduction to Workbench
Field Mapping
Entity Extraction
Traits Extraction
Keyword Extraction
Exclude Document
Semantic Meaning
Snippet Extraction
Custom LLM Prompts
Index Settings
Index Languages
Managing Chunks
Chunk Browser
Managing Relevance
Introduction
Weights
Highlighting
Presentable
Synonyms
Stop Words
Search Relevance
Spell Correction
Prefix Search
Custom Configurations
Personalizing Results
Introduction
Answer Snippets
Introduction
Extractive Model
Generative Model
Enabling Both Models
Simulation and Testing
Debugging
Best Practices and Points to Remember
Troubleshooting Answers
Answer Snippets Support Across Content Sources
Result Ranking
Facets
Business Rules
Introduction
Contextual Rules
NLP Rules
Engagement
Small Talk
Bot Actions
Designing Search Experience
Introduction
Search Interface
Result Templates
Testing
Preview and Test
Debug Tool
Running Experiments
Introduction
Experiments
Analyzing Search Performance
Overview
Dashboard
User Engagement
Search Insights
Result Insights
Answer Insights

ADMINISTRATION
General Settings
Credentials
Channels
Team
Collaboration
Integrations
OpenAI Integration
Azure OpenAI Integration
Custom Integration
Billing and Usage
Plan Details
Usage Logs
Order and Invoices
Smart Hibernation

SearchAssist APIs
API Introduction
API List

SearchAssist SDK

HOW TOs
Use Custom Fields to Filter Search Results and Answers
Add Custom Metadata to Ingested Content
Write Painless Scripts
Configure Business Rules for Generative Answers

Dashboard

Dashboard provides an overview of the usage of the SearchAssist application and its performance with respect to user queries over time. It collects and displays data with respect to a given index configuration. 

To view the metrics, choose the index configuration at the top. 

Metrics Description
Total Users Number of unique users who performed a search during the selected period.
Total Searches Total number of search queries run using the SearchAssist app in the given time period. 
Searches with Results Total number of searches that yielded at least one result. 
Searches with Clicks Total number of searches where the user clicked at least one result. 
Avg. Click Position The average position of the clicks performed on the search results.  For example, for a particular query for “iPad,” if there were

  • 2 clicks on the 1st result
  • 1 click on the 3rd result
  • 1 click on the 10th result

Average Click position will be 3.75

Search Trends Displays the total searches, searches with results and searches with clicks graphically. 
Top search queries The most frequently asked search queries along with the number of times that the queries were posted.
Top search queries with no results The most frequently asked search queries that yielded no search results along with the number of times that the queries were posted.
Top search results The search results that appeared the maximum number of times in the results along with their number of appearances, clicks, click-through rate, and average position.
Most clicked positions Position at which search results were clicked by end-users the most number of times. 

For example, in the above case, results at position 1 were clicked 12 number of times and the results at position 2 and 3 were clicked once. 

Dashboard

Dashboard provides an overview of the usage of the SearchAssist application and its performance with respect to user queries over time. It collects and displays data with respect to a given index configuration. 

To view the metrics, choose the index configuration at the top. 

Metrics Description
Total Users Number of unique users who performed a search during the selected period.
Total Searches Total number of search queries run using the SearchAssist app in the given time period. 
Searches with Results Total number of searches that yielded at least one result. 
Searches with Clicks Total number of searches where the user clicked at least one result. 
Avg. Click Position The average position of the clicks performed on the search results.  For example, for a particular query for “iPad,” if there were

  • 2 clicks on the 1st result
  • 1 click on the 3rd result
  • 1 click on the 10th result

Average Click position will be 3.75

Search Trends Displays the total searches, searches with results and searches with clicks graphically. 
Top search queries The most frequently asked search queries along with the number of times that the queries were posted.
Top search queries with no results The most frequently asked search queries that yielded no search results along with the number of times that the queries were posted.
Top search results The search results that appeared the maximum number of times in the results along with their number of appearances, clicks, click-through rate, and average position.
Most clicked positions Position at which search results were clicked by end-users the most number of times. 

For example, in the above case, results at position 1 were clicked 12 number of times and the results at position 2 and 3 were clicked once.