SearchAssist’s User Engagement feature displays the metrics with information on how users use the search application.
Access
To access user engagement, follow the below steps:
- Click the Analytics tab on the top and select User Engagement from the drop-down list.
- You can filter the metrics on a specific time period as follows:
- past 24 Hrs,
- past 7 Days selected by default, or
- custom period by selecting the start and end date from the date picker provided.
Metrics
The following table gives the details of the user engagement metrics:
|
Metrics |
Details |
|
|---|---|---|
| User Trends | ||
| Total Users | The number of unique users (based on the IP address) performed search during the selected period. | |
| New Users | The number of new users that performed a search during the range selected. | |
| Repeat Users | The number of returning users that performed a search during the range selected. | |
| Busy Hours | The volume of users performed a search at different hours of the day. You can increase or reduce the hours tracked in a day using the slider below the graph. | |
| Most Used Devices | Devices used by the users to perform the search sorted in the descending order of usage numbers. For example, desktops, mobile phones, etc. | |
| Most Used Browsers | Browsers used by the users to perform the search sorted in the descending order of usage numbers. For example, Chrome, Firefox, IE, Safari, etc. | |
| Demographics | The geographical location (country-wise) of the users performing the search sorted in the descending order of usage numbers. | |