GETTING STARTED
SearchAssist Overview
SearchAssist Introduction
Onboarding SearchAssist
Build your first App
Glossary
Release Notes
What's new in SearchAssist
Previous Versions

CONCEPTS
Managing Sources
Introduction
Files
Web Pages
FAQs
Structured Data 
Connectors
Introduction to Connectors
Azure Storage Connector
Confluence Cloud Connector
Confluence Server Connector
Custom Connector
DotCMS Connector
Dropbox Connector
Google Drive Connector
Oracle Knowledge Connector
Salesforce Connector
ServiceNow Connector
SharePoint Connector
Zendesk Connector
RACL
Virtual Assistants
Managing Indices
Introduction
Index Fields
Traits
Workbench
Introduction to Workbench
Field Mapping
Entity Extraction
Traits Extraction
Keyword Extraction
Exclude Document
Semantic Meaning
Snippet Extraction
Custom LLM Prompts
Index Settings
Index Languages
Managing Chunks
Chunk Browser
Managing Relevance
Introduction
Weights
Highlighting
Presentable
Synonyms
Stop Words
Search Relevance
Spell Correction
Prefix Search
Custom Configurations
Personalizing Results
Introduction
Answer Snippets
Introduction
Extractive Model
Generative Model
Enabling Both Models
Simulation and Testing
Debugging
Best Practices and Points to Remember
Troubleshooting Answers
Answer Snippets Support Across Content Sources
Result Ranking
Facets
Business Rules
Introduction
Contextual Rules
NLP Rules
Engagement
Small Talk
Bot Actions
Designing Search Experience
Introduction
Search Interface
Result Templates
Testing
Preview and Test
Debug Tool
Running Experiments
Introduction
Experiments
Analyzing Search Performance
Overview
Dashboard
User Engagement
Search Insights
Result Insights
Answer Insights

ADMINISTRATION
General Settings
Credentials
Channels
Team
Collaboration
Integrations
OpenAI Integration
Azure OpenAI Integration
Custom Integration
Billing and Usage
Plan Details
Usage Logs
Order and Invoices
Smart Hibernation

SearchAssist APIs
API Introduction
API List

SearchAssist SDK

HOW TOs
Use Custom Fields to Filter Search Results and Answers
Add Custom Metadata to Ingested Content
Write Painless Scripts
Configure Business Rules for Generative Answers

Dashboard

The dashboard gives an overview of the application. It displays the analytical data based on total users, total searches, result rate, clicks, and average click position

To access the dashboard, follow the below steps:

  • Click the Analytics tab on the top and select Dashboard from the drop-down list.

The following table gives the details of the dashboard metrics:

Metrics

Details

Total Users The number of unique users performed search during the selected period.
Total Searches The total number of searches performed during the selected period.
Result Rate Percentage of searches that returned at least one result.
Clicks The number of searches where at least one result was clicked by the search user.
Average Click Position Helps you place the right results in the right position.
Search Trends It gives an overview of the Total Searches, Searches with Result, and Searches with Clicks.
Top Search Queries with No Result Top searched intent with no results.
Top Search Results Top searched intent with results.
Most Clicked Position Position at which the search results were clicked by end-users the most number of times.

Dashboard

The dashboard gives an overview of the application. It displays the analytical data based on total users, total searches, result rate, clicks, and average click position

To access the dashboard, follow the below steps:

  • Click the Analytics tab on the top and select Dashboard from the drop-down list.

The following table gives the details of the dashboard metrics:

Metrics

Details

Total Users The number of unique users performed search during the selected period.
Total Searches The total number of searches performed during the selected period.
Result Rate Percentage of searches that returned at least one result.
Clicks The number of searches where at least one result was clicked by the search user.
Average Click Position Helps you place the right results in the right position.
Search Trends It gives an overview of the Total Searches, Searches with Result, and Searches with Clicks.
Top Search Queries with No Result Top searched intent with no results.
Top Search Results Top searched intent with results.
Most Clicked Position Position at which the search results were clicked by end-users the most number of times.