GETTING STARTED
SearchAssist Overview
SearchAssist Introduction
Onboarding SearchAssist
Build your first App
Glossary
Release Notes
Current Version
Recent Updates
Previous Versions

CONCEPTS
Managing Sources
Introduction
Files
Web Pages
FAQs
Structured Data 
Connectors
Introduction to Connectors
SharePoint Connector
Confluence Cloud Connector
Zendesk Connector
ServiceNow Connector
Salesforce Connector
Azure Storage Connector
Google Drive Connector
Dropbox Connector
Oracle Knowledge Connector
Virtual Assistants
Managing Indices
Introduction
Index Fields
Traits
Workbench
Introduction to Workbench
Field Mapping
Entity Extraction
Traits Extraction
Keyword Extraction
Exclude Document
Semantic Meaning
Snippet Extraction
Custom LLM Prompts
Index Settings
Index Languages
Managing Chunks
Chunk Browser
Managing Relevance
Introduction
Weights
Highlighting
Presentable
Synonyms
Stop Words
Search Relevance
Spell Correction
Prefix Search
Personalizing Results
Introduction
Answer Snippets
Introduction
Extractive Model
Generative Model
Enabling Both Models
Simulation and Testing
Debugging
Best Practices and Points to Remember
Troubleshooting Answers
Answer Snippets Support Across Content Sources
Result Ranking
Facets
Business Rules
Introduction
Contextual Rules
NLP Rules
Engagement
Small Talk
Bot Actions
Designing Search Experience
Introduction
Search Interface
Result Templates
Testing
Preview and Test
Debug Tool
Running Experiments
Introduction
Experiments
Analyzing Search Performance
Overview
Dashboard
User Engagement
Search Insights
Result Insights
Answer Insights

ADMINISTRATION
General Settings
Credentials
Channels
Collaboration
Integrations
OpenAI Integration
Azure OpenAI Integration
Billing and Usage
Plan Details
Usage Logs
Order and Invoices

SearchAssist PUBLIC APIs
API Introduction
API List

SearchAssist SDK

HOW TOs
Use Custom Fields to Filter Search Results and Answers
Add Custom Metadata to Ingested Content
Write Painless Scripts
Configure Business Rules for Generative Answers

Result Optimization

Result Optimization allows you to tune the results that are displayed to the search user for specific queries. This helps in improving the search user experience by allowing them to view the most relevant and useful results.

You can optimize search results through:

  • Weights – Each field is assigned a weight that plays an important role in ranking the results, these can be configured to fine-tune the search relevance, refer to Weights.
  • Synonyms – Using Synonyms you can ensure that the search application identifies your user queries more effectively. For more information, refer to Synonyms
  • Stop Words – Some words might dilute the search results, marking these as Stop Words can improve the search efficacy. For more information, refer to Stop Words.
  • Results Ranking – Results Ranking allows you to preview and customize the search results as per the business needs. For more information, refer to Results Ranking.
  • Facets – You can provide users with an option to refine their search results by selecting appropriate filters by configuring Facets. For more information, refer to Facets
  • Business Rules – Business Rules allow you to define rules to personalize and fine-tune the search results based on contexts. For more information, refer to Business Rules.

Search Configurations

Search Configuration forms an integral part of result optimization. All the elements, listed above, aiding in result optimization can be configured from Search Configuration.

SearchAssist creates a Default Search configuration. You can either refine it, clone and tweak it or create your own search configuration. You can create multiple search configurations not only to test and enhance the search results but also to cater to different regions, people groups, etc. For example, you can have a top-down search experience for India and a bottom-up search experience for US regions.

Create Search Configurations

To create configurations, follow the below steps:

  1. Click the Indices tab on the top.
  2. On the left pane, under the Search Configuration section, click the ellipsis icon.
  3. Click Create New.
  4. On the New Search Configuration dialog box, by default, Create New option is selected.
  5. Enter a name in the Configuration Name field.
  6. Click Add.

Clone Search Configurations

To clone an existing search configuration, follow the below steps:

  1. Click the Indices tab on the top.
  2. On the left pane, under the Search Configuration section, click the ellipsis icon.
  3. Click Create New.
  4. On the New Search Configuration dialog box, by default, Create New option is selected. Select Clone Configuration.
  5. You can also use the clone icon next to the configuration you want to clone. Click the ellipses icon and hover over the configuration to see the clone icon.
  6. Enter a name in the Configuration Name field and select an existing configuration to clone.
  7. Click Add.

Actions

You can perform the following actions on an existing search configuration:

  1. Click the Indices tab on the top.
  2. On the left pane, under the Search Configuration section, click the ellipses against the current index.
  3. Hover over the configuration name.
  4. You can:
    1. Mark the configuration as default using the star icon;
    2. Clone the configuration;
    3. Edit the name of the configuration;
    4. Delete the index.

Result Optimization

Result Optimization allows you to tune the results that are displayed to the search user for specific queries. This helps in improving the search user experience by allowing them to view the most relevant and useful results.

You can optimize search results through:

  • Weights – Each field is assigned a weight that plays an important role in ranking the results, these can be configured to fine-tune the search relevance, refer to Weights.
  • Synonyms – Using Synonyms you can ensure that the search application identifies your user queries more effectively. For more information, refer to Synonyms
  • Stop Words – Some words might dilute the search results, marking these as Stop Words can improve the search efficacy. For more information, refer to Stop Words.
  • Results Ranking – Results Ranking allows you to preview and customize the search results as per the business needs. For more information, refer to Results Ranking.
  • Facets – You can provide users with an option to refine their search results by selecting appropriate filters by configuring Facets. For more information, refer to Facets
  • Business Rules – Business Rules allow you to define rules to personalize and fine-tune the search results based on contexts. For more information, refer to Business Rules.

Search Configurations

Search Configuration forms an integral part of result optimization. All the elements, listed above, aiding in result optimization can be configured from Search Configuration.

SearchAssist creates a Default Search configuration. You can either refine it, clone and tweak it or create your own search configuration. You can create multiple search configurations not only to test and enhance the search results but also to cater to different regions, people groups, etc. For example, you can have a top-down search experience for India and a bottom-up search experience for US regions.

Create Search Configurations

To create configurations, follow the below steps:

  1. Click the Indices tab on the top.
  2. On the left pane, under the Search Configuration section, click the ellipsis icon.
  3. Click Create New.
  4. On the New Search Configuration dialog box, by default, Create New option is selected.
  5. Enter a name in the Configuration Name field.
  6. Click Add.

Clone Search Configurations

To clone an existing search configuration, follow the below steps:

  1. Click the Indices tab on the top.
  2. On the left pane, under the Search Configuration section, click the ellipsis icon.
  3. Click Create New.
  4. On the New Search Configuration dialog box, by default, Create New option is selected. Select Clone Configuration.
  5. You can also use the clone icon next to the configuration you want to clone. Click the ellipses icon and hover over the configuration to see the clone icon.
  6. Enter a name in the Configuration Name field and select an existing configuration to clone.
  7. Click Add.

Actions

You can perform the following actions on an existing search configuration:

  1. Click the Indices tab on the top.
  2. On the left pane, under the Search Configuration section, click the ellipses against the current index.
  3. Hover over the configuration name.
  4. You can:
    1. Mark the configuration as default using the star icon;
    2. Clone the configuration;
    3. Edit the name of the configuration;
    4. Delete the index.