GETTING STARTED
SearchAssist Overview
SearchAssist Introduction
Onboarding SearchAssist
Build your first App
Glossary
Release Notes
What's new in SearchAssist
Previous Versions

CONCEPTS
Managing Sources
Introduction
Files
Web Pages
FAQs
Structured Data 
Connectors
Introduction to Connectors
Azure Storage Connector
Confluence Cloud Connector
Confluence Server Connector
Custom Connector
DotCMS Connector
Dropbox Connector
Google Drive Connector
Oracle Knowledge Connector
Salesforce Connector
ServiceNow Connector
SharePoint Connector
Zendesk Connector
RACL
Virtual Assistants
Managing Indices
Introduction
Index Fields
Traits
Workbench
Introduction to Workbench
Field Mapping
Entity Extraction
Traits Extraction
Keyword Extraction
Exclude Document
Semantic Meaning
Snippet Extraction
Custom LLM Prompts
Index Settings
Index Languages
Managing Chunks
Chunk Browser
Managing Relevance
Introduction
Weights
Highlighting
Presentable
Synonyms
Stop Words
Search Relevance
Spell Correction
Prefix Search
Custom Configurations
Personalizing Results
Introduction
Answer Snippets
Introduction
Extractive Model
Generative Model
Enabling Both Models
Simulation and Testing
Debugging
Best Practices and Points to Remember
Troubleshooting Answers
Answer Snippets Support Across Content Sources
Result Ranking
Facets
Business Rules
Introduction
Contextual Rules
NLP Rules
Engagement
Small Talk
Bot Actions
Designing Search Experience
Introduction
Search Interface
Result Templates
Testing
Preview and Test
Debug Tool
Running Experiments
Introduction
Experiments
Analyzing Search Performance
Overview
Dashboard
User Engagement
Search Insights
Result Insights
Answer Insights

ADMINISTRATION
General Settings
Credentials
Channels
Team
Collaboration
Integrations
OpenAI Integration
Azure OpenAI Integration
Custom Integration
Billing and Usage
Plan Details
Usage Logs
Order and Invoices
Smart Hibernation

SearchAssist APIs
API Introduction
API List

SearchAssist SDK

HOW TOs
Use Custom Fields to Filter Search Results and Answers
Add Custom Metadata to Ingested Content
Write Painless Scripts
Configure Business Rules for Generative Answers

Channels

A channel is a connection between communication applications and SearchAssist. In SearchAssist, you can configure destinations for your application to communicate with one or more channels. 

Currently, SearchAssist allows you to configure channels only through Web/Mobile Client.

Add Channels

To add channels, follow the below steps:

  1. On the landing page, click the Manage tab on the top.
  2. By default, the General Settings page is displayed. On the left pane, click Channels.
  3. On the Channels page, click the Web/Mobile Client card.
  4. On the Web/Mobile Client’s Instructions page, you can find the instructions displayed in four steps:
    • Download SearchAssistKit SDK – Download the SearchAssist SearchAssistKit SDK from our GitHub Repo.
    • Register Credential – Create a credential or register an existing credential.
    • Define Callback URL – Define the callback URL of your credential to be invoked for SearchAssistKit SDK events.
    • Select Events – Select the required events and complete the setup process.

  5. Click Continue.
  6. On the Web/Mobile Client’s Select Credential page, you can
    • Select an existing credential, or
    • Add New Credential
      1. Enter a name in the Credential Name field.
      2. Select a signing algorithm from the JWT Signing Algorithm Used For Client App Authentication drop-down list.

  7. On the Web/Mobile Client’s Generate Token page, you can find the app details. 
    • App ID, Client ID, and Client Secret ID are auto-generated.
    • Under the Allow Alert Task Setup section, you can select any of the following options:
      1. Yes, let users set up alert tasks using the web client
      2. No, do not list alert tasks or allow users to set up alert tasks using the web client 
    • By default, the Channel Enabled toggle is turned on.
  8. Click Save.

Manage Channels

You can also disable or delete the channel configurations. To disable or delete the configurations, follow the below steps:

  1. On the landing page, click the Manage tab on the top.
  2. By default, the General Settings page is displayed. On the left pane, click Channels.
  3. On the Channels page, click the vertical ellipsis icon on the Web/Mobile Client tab.
  4. Select Disable Configuration to disable the channel configuration or Delete Configuration to delete the channel configuration.

On this Page

Channels

A channel is a connection between communication applications and SearchAssist. In SearchAssist, you can configure destinations for your application to communicate with one or more channels. 

Currently, SearchAssist allows you to configure channels only through Web/Mobile Client.

Add Channels

To add channels, follow the below steps:

  1. On the landing page, click the Manage tab on the top.
  2. By default, the General Settings page is displayed. On the left pane, click Channels.
  3. On the Channels page, click the Web/Mobile Client card.
  4. On the Web/Mobile Client’s Instructions page, you can find the instructions displayed in four steps:
    • Download SearchAssistKit SDK – Download the SearchAssist SearchAssistKit SDK from our GitHub Repo.
    • Register Credential – Create a credential or register an existing credential.
    • Define Callback URL – Define the callback URL of your credential to be invoked for SearchAssistKit SDK events.
    • Select Events – Select the required events and complete the setup process.

  5. Click Continue.
  6. On the Web/Mobile Client’s Select Credential page, you can
    • Select an existing credential, or
    • Add New Credential
      1. Enter a name in the Credential Name field.
      2. Select a signing algorithm from the JWT Signing Algorithm Used For Client App Authentication drop-down list.

  7. On the Web/Mobile Client’s Generate Token page, you can find the app details. 
    • App ID, Client ID, and Client Secret ID are auto-generated.
    • Under the Allow Alert Task Setup section, you can select any of the following options:
      1. Yes, let users set up alert tasks using the web client
      2. No, do not list alert tasks or allow users to set up alert tasks using the web client 
    • By default, the Channel Enabled toggle is turned on.
  8. Click Save.

Manage Channels

You can also disable or delete the channel configurations. To disable or delete the configurations, follow the below steps:

  1. On the landing page, click the Manage tab on the top.
  2. By default, the General Settings page is displayed. On the left pane, click Channels.
  3. On the Channels page, click the vertical ellipsis icon on the Web/Mobile Client tab.
  4. Select Disable Configuration to disable the channel configuration or Delete Configuration to delete the channel configuration.