The Agent AI widget receives agent name, ID, and other metadata in the form of custom data, if it is passed from the third-party applications. You can access custom data in the Welcome Event section of the Agent AI > Configuration page and in the Dialog Tasks section of the Agent AI > Automation page. Custom data is available in the UserContext variable, and wherever you can access UserContext variable, you can access custom data.

Custom Data can be accessed as

{{context.session.UserContext.customData.<key>}}

Welcome Event

To access custom data in the Welcome Event section, follow these steps:

1. Sign in to Agent AI.
2. Click Configuration > Experiences > Welcome Event.
   
   
3. Click to expand the Configure Greeting Messages section in the Welcome Event page.
4. Click the edit button against a message where you want to access custom data. (If you don’t have any greeting messages, add a new message by following the Welcome Event doc.)
5. Access your custom data in the Message field, as highlighted in the following screenshot:
   
   

Dialog Tasks

To access custom data in the Dialog Tasks section, follow these steps:

1. Sign in to Agent AI.
2. Click the Automations tab, and click an existing bot.
   
   
3. Click to expand the Conversational Skills field under Build.
   
   
4. Click Dialog Tasks.
5. Click an existing Dialog Task. (If you don’t have Dialog Tasks, create a dialog task by following this doc.)
6. Click to open a Message node.
7. Click MANAGE RESPONSES.
   
   
8. Click to expand the message.
   
   
9. Access the custom data in the Message field, as highlighted in the following screenshot: