SmartAssist is Kore.ai’s inbuilt agent desktop solution. AgentAssist widget is used for voice and chat-based interactions. It resides within the SmartAssist solution for contact centers. You can also configure the widget in third-party solutions like Salesforce, Twilio, Avaya, and Genesys.

Configure AgentAssist Use cases:

1. Navigate to Configuration > Use Cases, and then select the Conversations tab.
    
2. Click one of the available use cases.
3. On the General Setup tab of the use case, select the Agent Assist Use Case to make it available for agents in AgentAssist.
   
   
4. Click Save.