This document provides information on the various releases and the corresponding feature updates and enhancements introduced in version 2.4.x of the AgentAssist application.
v2.4.4 June 10, 2023
Patch Release
This update includes bug fixes.
v2.4.3 May 30, 2023
(Released on May 30, 2023 in the US region | May 27, 2023 in all other regions)
Patch Release
This update includes feature enhancements and bug fixes.
| FEATURE | ENHANCEMENT |
|---|---|
| AGENTASSIST WIDGET | |
| Retrieve Chat History (Chat and Voice) | When the IT Assist bot transfers the conversation to AgentAssist, the conversation history appears above the welcome message in the AgentAssist widget. This allows agents to understand the context and provide better support. Learn more. |
| CONFIGURATION | |
| Welcome Events | AgentAssist now has dedicated Welcome Events configured to suit agent needs. Managers can now configure Welcome Events for agents. Welcome Events can be selected for both Chat and Voice Interactions. Learn more. |
| Conversation Logs | Conversation Logs is now available on AgentAssist. Conversation Logs store details related to the conversations. You can view the flow of the conversation between a customer and an agent, conversation ID, time, channel, duration, and filter conversations by date & time. Learn more. |
| AUTOMATION | |
| Add Multiple Bots | Users can now create multiple bots for different business purposes. For example, in a company that operates with teams such as Finance, HR, Sales, etc., you can create bots specifically for each team and manage them. Learn more. |
v2.4.2 May 13, 2023
Patch Release
This release includes bug fixes.
v2.4.1 April 29, 2023
Patch Release
This release includes bug fixes.
v2.4 April 16, 2023
Patch Release
This release includes bug fixes.