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GETTING STARTED

Introduction to SmartAssist

Smart Assist Lifecycle Management

Account Management

Switch Account
Invite Developers to an Account

Experiences

Flow Designer

Introduction
Experience Flow Nodes

Waiting Experience

Conversation Automation

Overview
Questions & Answers
Conversations

Skill Groups
Skills
Queue Management
Hours of Operations
Default Flows

User Management

Agents Groups
Agents
Agent Status Management
Role Management

System Setup

Voice
Chat
Email

Agent Transfer

Language & Speech

Language Management
Voice Preferences
Hold Audio

Standard Responses

Handling PII Data

Overview
Containment
Conversation Logs

SmartAssist Desktop

Agent Console

Monitor Console

Agent Analytics

queue

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