Doc Versions
Current Version (2.1)
Version 2.0
Community
Support
English
Go to Builder
GETTING STARTED
Introduction to SmartAssist
Glossary
Smart Assist Lifecycle Management
Account Management
Switch Account
Invite Developers to an Account
CONCEPTS
Experiences
Flow Designer
Introduction
Experience Flow Nodes
Waiting Experience
Conversation Automation
Use Cases
Overview
Questions & Answers
Conversations
Routing
Skill Groups
Skills
Queue Management
Hours of Operations
Default Flows
User Management
Agents Groups
Agents
Agent Status Management
Role Management
System Setup
Channels
Voice
Chat
Email
Agent Transfer
Survey
Language & Speech
Language Management
Voice Preferences
Hold Audio
Standard Responses
Handling PII Data
Dashboard
Overview
Containment
Conversation Logs
SmartAssist Desktop
Agent Console
Monitor Console
Dashboards
Agent Analytics
Home
Default Agent Flows
Default Agent Flows
On this Page
Phone Experiences
Off Working Hours
No Agents Available
Run Automation (Advanced)
Send Customer to a Specific Agent Group(s)
Message the Customer
Chat Experiences
Off Working Hours
Messaging Chat Channels
If Live Chat
No Agents available
Messaging Chat Channels
Live Chat Channels
Menu
