GETTING STARTED
Introduction to AgentAssist
Architecture and Configuration
Glossary
FAQ
Release Notes
Recent Updates
Previous Versions

SET UP AgentAssist
AgentAssist Setup Guide
Sign Up for AgentAssist
Conversation Automation
Automations Board
Create a Bot
Add Multiple Bots
Create Use Cases
Overview
FAQs Setup
Create Dialog Tasks
Welcome Events
LLM and Generative AI
SearchAssist
Agent Coaching
Playbook
Customizing the AgentAssist Widget
Configure Auto Summarization with Custom Dialog Tasks
Feedback Settings
Widget Theming (Layout Customization)

INTEGRATIONS
AgentAssist Integration with Third-Party Applications
Amazon Connect
Amazon Connect with AgentAssist Voice Installation Guide
Amazon Connect with AgentAssist Chat Using Custom CCP
Amazon Connect with AgentAssist – Voice via AWS Third Party Applications
Channels
Voice
Configure Voice Channel
Configure Speech Recognition
Chat
SmartAssist
Configure AgentAssist
Demos
Voice Demo
Chat Demo
Salesforce
OmniChannel
Omni-Channel Configuration - Chat
AgentAssist Configuration - Chat
Genesys CTI
AgentAssist Voice Integration
NICE-CTI
AgentAssist Voice and Chat
AgentAssist Chat
Demos
Voice Demo
Chat Demo
Zendesk
Set up AgentAssist for Zendesk
Genesys
AgentAssist Integration with Genesys - Manual Setup Instructions
Agent AI Integration with Genesys Cloud CX
Set Up AgentAssist for Genesys
Change AgentAssist Bot in Genesys
Integrate Kore.ai Bot on Genesys Cloud CX Messaging
NICE MAX Desktop
Talkdesk
Twilio

AGENT EXPERIENCE
AgentAssist Widget
Bot Override and Automations

ANALYTICS
Conversation Logs
Dashboard
Agent AI ROI Analyzer (Beta)
APIs
Raw Data API v1
Raw Data API v2
Conversation Summary Trigger

Call Demo

A customer calls a loan center to change the car loan payment due date. The agent helps the customer through the call and changes the payment due date to the new date and changes the payment amount as well as per the customer’s requirement. The agent confirms the account number. The agent is guided step-by-step through a dialog for the next best action. The agent can interact with the bot directly without asking the caller to repeat themselves. The agent confirms the changes and informs the customer about the email sent regarding the changes made. 

Watch a Short Video of the Voice Interaction

Voice Simulation [2:45]

Call Demo

A customer calls a loan center to change the car loan payment due date. The agent helps the customer through the call and changes the payment due date to the new date and changes the payment amount as well as per the customer’s requirement. The agent confirms the account number. The agent is guided step-by-step through a dialog for the next best action. The agent can interact with the bot directly without asking the caller to repeat themselves. The agent confirms the changes and informs the customer about the email sent regarding the changes made. 

Watch a Short Video of the Voice Interaction

Voice Simulation [2:45]