GETTING STARTED
Introduction to AgentAssist
Architecture and Configuration
Glossary
FAQ
Release Notes
Recent Updates
Previous Versions

SET UP AgentAssist
AgentAssist Setup Guide
Sign Up for AgentAssist
Conversation Automation
Automations Board
Create a Bot
Add Multiple Bots
Create Use Cases
Overview
FAQs Setup
Create Dialog Tasks
Welcome Events
LLM and Generative AI
Search AI
Agent Coaching
Playbook
Customizing the AgentAssist Widget
Configure Auto Summarization with Custom Dialog Tasks
Feedback Settings
Widget Theming (Layout Customization)
Supported Languages

INTEGRATIONS
AgentAssist Integration with Third-Party Applications
Amazon Connect
Amazon Connect with AgentAssist Voice Installation Guide
Amazon Connect with AgentAssist Chat Using Custom CCP
Amazon Connect with AgentAssist – Voice via AWS Third Party Applications
Channels
Voice
Configure Voice Channel
Configure Speech Recognition
Chat
SmartAssist
Configure AgentAssist
Demos
Voice Demo
Chat Demo
Salesforce
OmniChannel
Omni-Channel Configuration - Chat
AgentAssist Configuration - Chat
Genesys CTI
AgentAssist Voice Integration
NICE-CTI
Kore Agent AI with Salesforce NICE CX-CTI
Demos
Voice Demo
Chat Demo
Zendesk
Set up AgentAssist for Zendesk
Genesys
AgentAssist Integration with Genesys - Manual Setup Instructions
Agent AI Integration with Genesys Cloud CX
Set Up AgentAssist for Genesys
Change AgentAssist Bot in Genesys
Integrate Kore.ai Bot on Genesys Cloud CX Messaging
NICE MAX Desktop
Talkdesk
Twilio

AGENT EXPERIENCE
AgentAssist Widget
Bot Override and Automations

ANALYTICS
Conversation Logs
Dashboard
Agent AI ROI Analyzer (Beta)
APIs
Raw Data API v1
Raw Data API v2
Conversation Summary Trigger

Supported Languages

The following table displays all languages supported by the Agent AI widget, indicating which ones support the Auto Summarization and Greeting Messages features: 

Languages Dialogs Agent AI Widget (Localization) Greeting Messages Custom Summary through Dialog Task OOTB Summarization Answers Playbooks Coaching
Arabic
Assamese
Bangla
Dutch
English
Español (Spanish)
French
German
Gujarati
Hebrew
Hindi
Indonesian
Italian
Japanese
Kannada
Korean
Malayalam
Marathi
Nepali
Odia
Persian
Polish
Portuguese (Brazil)
Punjabi
Russian
Simplified Chinese
Tamil
Telugu
Traditional Chinese
Turkish
Urdu
Vietnamese
Afrikaans
Albanian
Amharic
Armenian
Azerbaijani
Basque
Belarusian
Bosnian
Bulgarian
Catalan
Cebuano
Corsican
Croatian
Czech
Danish
Esperanto
Estonian
Filipino
Finnish
Frisian
Galician
Georgian
Greek
Haitian Creole
Hausa
Hawaiian
Hmong Daw
Hungarian
Icelandic
Igbo
Irish
Javanese
Kazakh
Khmer
Kinyarwanda
Kurdish (Central)
Kyrgyz
Lao
Latin
Latvian
Lituanian
Luxembourgish
Macedonian
Malagasy
Malay
Maltese
Maori
Mongolian (Cyrillic)
Myanmar (Burmese)
Norwegian
Nyanja (Chichewa)
Portuguese (European)
Romanian
Samoan
Scots Gaelic
Serbian (Cyrillic)
Sesotho
Shona
Sinhala (Sinhalese)
Slovak
Slovenian
Somali
Sudanese
Swahili
Swedish
Tagalog
Tajik
Tatar
Thai
Tibetan
Turkmen
Ukrainian
Uyghur
Uzbek (Latin)
Welsh
Wolof
Xhosa
Yiddish
Yoruba
Zulu

 

Supported Languages

The following table displays all languages supported by the Agent AI widget, indicating which ones support the Auto Summarization and Greeting Messages features: 

Languages Dialogs Agent AI Widget (Localization) Greeting Messages Custom Summary through Dialog Task OOTB Summarization Answers Playbooks Coaching
Arabic
Assamese
Bangla
Dutch
English
Español (Spanish)
French
German
Gujarati
Hebrew
Hindi
Indonesian
Italian
Japanese
Kannada
Korean
Malayalam
Marathi
Nepali
Odia
Persian
Polish
Portuguese (Brazil)
Punjabi
Russian
Simplified Chinese
Tamil
Telugu
Traditional Chinese
Turkish
Urdu
Vietnamese
Afrikaans
Albanian
Amharic
Armenian
Azerbaijani
Basque
Belarusian
Bosnian
Bulgarian
Catalan
Cebuano
Corsican
Croatian
Czech
Danish
Esperanto
Estonian
Filipino
Finnish
Frisian
Galician
Georgian
Greek
Haitian Creole
Hausa
Hawaiian
Hmong Daw
Hungarian
Icelandic
Igbo
Irish
Javanese
Kazakh
Khmer
Kinyarwanda
Kurdish (Central)
Kyrgyz
Lao
Latin
Latvian
Lituanian
Luxembourgish
Macedonian
Malagasy
Malay
Maltese
Maori
Mongolian (Cyrillic)
Myanmar (Burmese)
Norwegian
Nyanja (Chichewa)
Portuguese (European)
Romanian
Samoan
Scots Gaelic
Serbian (Cyrillic)
Sesotho
Shona
Sinhala (Sinhalese)
Slovak
Slovenian
Somali
Sudanese
Swahili
Swedish
Tagalog
Tajik
Tatar
Thai
Tibetan
Turkmen
Ukrainian
Uyghur
Uzbek (Latin)
Welsh
Wolof
Xhosa
Yiddish
Yoruba
Zulu