GETTING STARTED
Introduction to AgentAssist
Architecture and Configuration
Glossary
FAQ
Release Notes
Recent Updates
Previous Versions

SET UP AgentAssist
AgentAssist Setup Guide
Sign Up for AgentAssist
Conversation Automation
Automations Board
Create a Bot
Add Multiple Bots
Create Use Cases
Overview
FAQs Setup
Create Dialog Tasks
Welcome Events
LLM and Generative AI
Search AI
Agent Coaching
Playbook
Customizing the AgentAssist Widget
Configure Auto Summarization with Custom Dialog Tasks
Feedback Settings
Widget Theming (Layout Customization)

INTEGRATIONS
AgentAssist Integration with Third-Party Applications
Amazon Connect
Amazon Connect with AgentAssist Voice Installation Guide
Amazon Connect with AgentAssist Chat Using Custom CCP
Amazon Connect with AgentAssist – Voice via AWS Third Party Applications
Channels
Voice
Configure Voice Channel
Configure Speech Recognition
Chat
SmartAssist
Configure AgentAssist
Demos
Voice Demo
Chat Demo
Salesforce
OmniChannel
Omni-Channel Configuration - Chat
AgentAssist Configuration - Chat
Genesys CTI
AgentAssist Voice Integration
NICE-CTI
AgentAssist Voice and Chat
AgentAssist Chat
Demos
Voice Demo
Chat Demo
Zendesk
Set up AgentAssist for Zendesk
Genesys
AgentAssist Integration with Genesys - Manual Setup Instructions
Agent AI Integration with Genesys Cloud CX
Set Up AgentAssist for Genesys
Change AgentAssist Bot in Genesys
Integrate Kore.ai Bot on Genesys Cloud CX Messaging
NICE MAX Desktop
Talkdesk
Twilio

AGENT EXPERIENCE
AgentAssist Widget
Bot Override and Automations

ANALYTICS
Conversation Logs
Dashboard
Agent AI ROI Analyzer (Beta)
APIs
Raw Data API v1
Raw Data API v2
Conversation Summary Trigger

Automations Board

The Automations board lists all AgentAssist bots integrated into the Kore.ai XO Platform to handle customer conversations using an AI-enabled virtual assistant (bot). For more information on working with bots, see XO Platform documentation. Once a bot is created, relevant features are available within AgentAssist, such as Automated Dialogs within Conversation Use Cases.

AgentAssist Automations

The Automation board includes the following features: 

Feature Description
Sort (dropdown) Sort the bots list by Bot Name, Task Count or Status.
Sort Order (button) Click to choose sort order: ascending or descending.
Tabular View (button) Click to select the tabular view. This option shows the list of bots in tabular format and displays the bot name and the task count for each bot.
List View (button) Click to select the list view. This option displays available bots as a list and shows the following fields: Bot Name, Task Count, and Status (either In Development or Published).
Search (Field) Use the search box to enter keywords matching the name of the bot that you are looking for.
+ Add Bot (button) Click to create a new bot – either by attaching one from your XO Platform library or by creating it from scratch.

Automations Board

The Automations board lists all AgentAssist bots integrated into the Kore.ai XO Platform to handle customer conversations using an AI-enabled virtual assistant (bot). For more information on working with bots, see XO Platform documentation. Once a bot is created, relevant features are available within AgentAssist, such as Automated Dialogs within Conversation Use Cases.

AgentAssist Automations

The Automation board includes the following features: 

Feature Description
Sort (dropdown) Sort the bots list by Bot Name, Task Count or Status.
Sort Order (button) Click to choose sort order: ascending or descending.
Tabular View (button) Click to select the tabular view. This option shows the list of bots in tabular format and displays the bot name and the task count for each bot.
List View (button) Click to select the list view. This option displays available bots as a list and shows the following fields: Bot Name, Task Count, and Status (either In Development or Published).
Search (Field) Use the search box to enter keywords matching the name of the bot that you are looking for.
+ Add Bot (button) Click to create a new bot – either by attaching one from your XO Platform library or by creating it from scratch.