The customer initiates a chat regarding a payment dispute with a particular transaction. The agent takes the customer’s input and checks the transaction made from the account for the last three months. The agent shares the details of the transactions with the customer. The customer provides the exact transaction for which the dispute happened. The agent can use the override feature and give direct inputs to the bot to check the exact transaction details without repeatedly asking for the same information from the customer. The agent proceeds and raises a ticket for the customer.

Watch a Short Video of the Chat Interaction