A customer calls a loan center to change the car loan payment due date. The agent helps the customer through the call and changes the payment due date to the new date and changes the payment amount as well as per the customer’s requirement. The agent confirms the account number. The agent is guided step-by-step through a dialog for the next best action. The agent can interact with the bot directly without asking the caller to repeat themselves. The agent confirms the changes and informs the customer about the email sent regarding the changes made. 

Watch a Short Video of the Voice Interaction